can't get online any which way ?????

Unknown

Please help me....I am helping my father-in-law fix his computer.

I have been trying to fix this extremely messed up system, to no avail.

I would run your 'hijack this' to get a log, but I can't even get it to stay on the same page. Therefore, I can't get it to go online.

I put in my aol, trying to get on with aol software. I got on once and got kicked off. It said it detected a firewall, which he doesn't have, or we probably wouldn't have this problem.

Anyway, I click on the internet explorer, homepage set to home.bellsouth.net. It will not go anywhere you tell it to. It just wants to redirect to badgurl.grandstreetinteractive.com. I saw in another thread this is a problem.

Is there anyway to help me without me having to get the computer online? I am at home talking with you now. I appreciate any help you can give. He is driving me up the perverbial wall. lol thanks in advance.

Buckeye_Sam

Without seeing a hijackthis log it would be difficult to advise you specifically. I would run a few automated scans to see if you can get rid of whatever is causing the problem enough to get back online. And then post a hijackthis log when you are able.

CWShredder
http://cwshredder.net/bin/CWSInstall.exe

Adaware
http://www.majorgeeks.com/download506.html

MS Antispyware
http://www.microsoft.com/athome/security/spyware/software/default.mspx

Stinger
http://download.nai.com/products/mcafee-avert/stinger.exe

AVG antivirus
http://free.grisoft.com/softw/70free/setup/avg70free_300a419.exe


You can always save the hijackthis log to a disk and then transfer it to another computer to post it here. It's a lot of work I know, but it's an option.

momwith3kids

I am pretty stupid when it comes to computers. The computer he has he purchased off of someone. It did not come with any cds. Would it be possible to purchase a RESTORE & RESCUE windows cd? Would this work to flush out the hard drive and bring it back to the way it was when it left the factory?

Do you think this would help? He doesn't have important stuff on the computer. He just uses it to play games and look up stuff on the web.

I appreciate any help. I hate to purchase these cds on ebay if they wouldn't even work. If you get my drift.

Buckeye_Sam

Yes you can purchase a Windows installation disc and then format the hard drive and reinstall Windows.

momwith3kids

I will try this then. Thank you so much for your help. I will get back to you on results when I receive a disk to try. ThAnK YOU again.