Not exactly sure

Unknown
edited March 2005 in Spyware & Virus Removal
I have something nasty on my machine that puts "Sponsored Links" on every site i go to. I ran Spysweeper, Adaware, Housecall and Command antivirus. Command was my only program to find it... the file is "mtrslib2[1].js" Command wasnt able to remove it, so I am here, pleading for help. I also have ?adware? thats putting shortcuts on my desktop, such as "Gambling" and "Kill All Spyware" which are just internet links....

Any help I could get on the matter would be greatly appreciated.

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    We need to get a look at what's running on your computer in order to help you. Please follow the directions at this link to download a tool called Hijackthis and post a log.

    http://www.short-media.com/forum/showpost.php?p=172584&postcount=2
  • potat0
    edited March 2005
    alright, well i figured i needed HijackThis....already downloaded.... direct me from there.

    Thanks
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    There's directions on how to create a log from hijackthis at this link.

    http://www.short-media.com/forum/showpost.php?p=172584&postcount=2
  • potat0
    edited March 2005
    Here is my HijackThis log

    Logfile of HijackThis v1.99.1
    Scan saved at 12:05:20 AM, on 3/12/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Command Software\Command AntiVirus\avinitnt.exe
    C:\Program Files\Common Files\Command Software\dvpapi.exe
    C:\Program Files\Command Software\Command AntiVirus\schscnt.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wdfmgr.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Browser MOUSE\mouse32a.exe
    C:\WINDOWS\system32\RunDll32.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\system32\ezSP_Px.exe
    C:\PROGRA~1\COMMAN~1\COMMAN~1\untray.exe
    C:\PROGRA~1\COMMAN~1\COMMAN~1\avtray.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\AIM\aim.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
    C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
    C:\Program Files\mIRC\mirc.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr6/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimtoday.com/search/aimtoolbar.jsp
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: ohb - {22B720C7-5FA6-40A8-9F8F-8584BF669690} - C:\WINDOWS\system32\trgen5.dll
    O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Browser MOUSE\mouse32a.exe
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Microsoft Boot Loader] C:\WINDOWS\system32\ntfsboot.exe
    O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\system32\ezSP_Px.exe
    O4 - HKLM\..\Run: [CSAV_CheckViruses] C:\PROGRA~1\COMMAN~1\COMMAN~1\vchk.exe
    O4 - HKLM\..\Run: [untray] C:\PROGRA~1\COMMAN~1\COMMAN~1\untray.exe
    O4 - HKLM\..\Run: [avtray] C:\PROGRA~1\COMMAN~1\COMMAN~1\avtray.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
    O4 - Global Startup: hp psc 1000 series.lnk = ?
    O4 - Global Startup: hpoddt01.exe.lnk = ?
    O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/hamsterball/raptisoftgameloader.cab
    O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/housecall/xscan60.cab
    O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/bestfriends/miniclipGameLoader.dll
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v6.cab
    O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
    O23 - Service: avinitnt - Command Software Systems, Inc. - C:\Program Files\Command Software\Command AntiVirus\avinitnt.exe
    O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: schscnt - Command Software Systems, Inc. - C:\Program Files\Command Software\Command AntiVirus\schscnt.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

    O2 - BHO: ohb - {22B720C7-5FA6-40A8-9F8F-8584BF669690} - C:\WINDOWS\system32\trgen5.dll


    Delete this file, if found.

    C:\WINDOWS\system32\trgen5.dll



    Reboot, post a new hijackthis log, and let me know if there's any difference in how your computer is working.
  • potat0
    edited March 2005
    Logfile of HijackThis v1.99.1
    Scan saved at 2:42:01 AM, on 3/14/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Command Software\Command AntiVirus\avinitnt.exe
    C:\Program Files\Common Files\Command Software\dvpapi.exe
    C:\Program Files\Command Software\Command AntiVirus\schscnt.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wdfmgr.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Browser MOUSE\mouse32a.exe
    C:\WINDOWS\system32\RunDll32.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\system32\ezSP_Px.exe
    C:\PROGRA~1\COMMAN~1\COMMAN~1\untray.exe
    C:\PROGRA~1\COMMAN~1\COMMAN~1\avtray.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\AIM\aim.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
    C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr6/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimtoday.com/search/aimtoolbar.jsp
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Browser MOUSE\mouse32a.exe
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Microsoft Boot Loader] C:\WINDOWS\system32\ntfsboot.exe
    O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\system32\ezSP_Px.exe
    O4 - HKLM\..\Run: [CSAV_CheckViruses] C:\PROGRA~1\COMMAN~1\COMMAN~1\vchk.exe
    O4 - HKLM\..\Run: [untray] C:\PROGRA~1\COMMAN~1\COMMAN~1\untray.exe
    O4 - HKLM\..\Run: [avtray] C:\PROGRA~1\COMMAN~1\COMMAN~1\avtray.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
    O4 - Global Startup: hp psc 1000 series.lnk = ?
    O4 - Global Startup: hpoddt01.exe.lnk = ?
    O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/hamsterball/raptisoftgameloader.cab
    O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/housecall/xscan60.cab
    O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/bestfriends/miniclipGameLoader.dll
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v6.cab
    O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
    O23 - Service: avinitnt - Command Software Systems, Inc. - C:\Program Files\Command Software\Command AntiVirus\avinitnt.exe
    O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: schscnt - Command Software Systems, Inc. - C:\Program Files\Command Software\Command AntiVirus\schscnt.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe


    So far, so good.... no "sponsored links" as of yet
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    Have Hijackthis fix this line too.

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com


    Aside from that you look clean to me.

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

      You can find instructions on how to enable and reenable system restore here:

      Managing Windows Millenium System Restore

      or

      Windows XP System Restore Guide

      Renable system restore with instructions from tutorial above

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        1. Change the Download signed ActiveX controls to Prompt
        2. Change the Download unsigned ActiveX controls to Disable
        3. Change the Initialize and script ActiveX controls not marked as safe to Disable
        4. Change the Installation of desktop items to Prompt
        5. Change the Launching programs and files in an IFRAME to Prompt
        6. Change the Navigate sub-frames across different domains to Prompt
        7. When all these settings have been made, click on the OK button.
        8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.

    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.
  • potat0
    edited March 2005
    Thanks a lot man.... I've been learning more and more about taking actual care of my machine in the past few months. If i run into any other problems I can't solve in the future, this is the first place I'll come.
This discussion has been closed.