Golden Retrievr Cash Back Removal

Unknown

Hello.....

This is my first attempt at using a fourm or thread.

Anyway, I have been trying to remove the Golden Retriever Cash Back from my pc. I have installed "Hijack This", but do not know what to "fix"

Please help.
Below is a copy of my logfile.

I hope I'm doing this right. And how do I check back???

Logfile of HijackThis v1.99.1
Scan saved at 1:47:05 PM, on 3/9/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\Program Files\RSA Security\Web PassPort\Plug-In\system\sdtray.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\RSA Security\Web PassPort\Plug-In\System\sdlss.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe
C:\WINDOWS\LOGI_MWX.EXE
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\System32\gah95on6.exe
C:\WINDOWS\System32\wsxsvc\wsxsvc.exe
C:\WINDOWS\System32\vmss\vmss.exe
C:\WINDOWS\System32\msctif.exe
C:\Program Files\ACNU\ACNUpdater.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\mqrpgrd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Network ICE\BlackICE\blackice.exe
C:\Program Files\Network ICE\BlackICE\blackd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\acstp\icserv.exe
C:\WINDOWS\system32\acstp\wake_up.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
c:\program files\acnu\acnupdatersvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Downloads\Programs\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://portal.accenture.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\RSA Security\Web PassPort\Plug-In\system\sdtray.exe"
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ZCfgSvc.exe] C:\WINDOWS\System32\ZCfgSvc.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [Accenture Connection] "C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] LOGI_MWX.EXE
O4 - HKLM\..\Run: [win-xp] winis.exe
O4 - HKLM\..\Run: [virtual-machine] wini.exe
O4 - HKLM\..\Run: [AdTools Service] C:\Program Files\AdTools Service\AdTools.exe
O4 - HKLM\..\Run: [kpevunar] C:\WINDOWS\kpevunar.exe
O4 - HKLM\..\Run: [gah95on6] C:\WINDOWS\System32\gah95on6.exe
O4 - HKLM\..\Run: [Windows AdStatus] C:\Program Files\Windows AdStatus\WinStat.exe
O4 - HKLM\..\Run: [WebCpr0] "C:\Program Files\Web_Cpr\WebCpr0.exe"
O4 - HKLM\..\Run: [Wast] C:\WINDOWS\wast2.exe 2
O4 - HKLM\..\Run: [AdRoarUpdate] C:\WINDOWS\ARUpdate.exe
O4 - HKLM\..\Run: [DI2] "C:\DOCUME~1\LARRY~1.VAU\LOCALS~1\Temp\27.exe\27.exe"
O4 - HKLM\..\Run: [BPT] "C:\Program Files\Bpt\bpt.exe"
O4 - HKLM\..\Run: [Dvx] C:\WINDOWS\System32\wsxsvc\wsxsvc.exe
O4 - HKLM\..\Run: [vmss] C:\WINDOWS\System32\vmss\vmss.exe
O4 - HKLM\..\Run: [BPCV2] c:\Program Files\bpc_search\BPCv2.exe
O4 - HKLM\..\Run: [o7EX35T] msctif.exe
O4 - HKLM\..\RunServices: [win-xp] winis.exe
O4 - HKLM\..\RunServices: [virtual-machine] wini.exe
O4 - HKCU\..\Run: [aauclient] C:\Program Files\ACNU\ACNUpdater.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [win-xp] winis.exe
O4 - HKCU\..\Run: [virtual-machine] wini.exe
O4 - HKCU\..\Run: [Zwx7RRf7V] mqrpgrd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\RunServices: [win-xp] winis.exe
O4 - HKCU\..\RunServices: [virtual-machine] wini.exe
O4 - Global Startup: RealSecure(r) Desktop Protector.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=https://portal.accenture.com
O15 - Trusted Zone: *.accenture.com
O15 - Trusted Zone: *.accenture.com (HKLM)
O16 - DPF: {07070BFD-C501-4899-934D-0B96A9F70795} (Siebel Option Pack for IE 7.5.3) - https://chd.accenture.com/callcenter_enu/16157/applets/SiebelOptionPack.cab
O16 - DPF: {253A9D23-F982-11D4-8BE4-00D0B7E61414} (SiebelHTMLApplication Class) - https://chd.accenture.com/callcenter_enu/16157/applets/siebelhtml.cab
O16 - DPF: {2F175895-5819-4014-83BF-385FA6833677} (IObjSafety.eSupportWS) - https://esupport.accenture.com/inc/download/IObjSafety.ocx
O16 - DPF: {61CE1CA1-6577-49B6-AE2C-43007A942429} (WebcastLogOut.Webcast) - https://webcast.accenture.com/newsite/webcastlog/WebcastInfo.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1106234681697
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Accenture.com
O17 - HKLM\Software\..\Telephony: DomainName = Accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{0EF9931E-0872-4BC3-8E5F-53B77B609DBD}: Domain = accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{0EF9931E-0872-4BC3-8E5F-53B77B609DBD}: NameServer = 10.30.5.70,10.130.3.200
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Accenture.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O23 - Service: ACNUSvc - - c:\program files\acnu\acnupdatersvc.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\blackd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: MC/Empower i.collect Service (iCollectService) - Unknown owner - C:\WINDOWS\system32\acstp\icserv.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\RapApp.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

Buckeye_Sam

Please download and install A2. After installation, register the product(it's free) and download all updates. Then run a full scan and remove anything that it finds.

http://www.majorgeeks.com/download4281.html


Reboot after the scan and post a new hijackthis log.

brewster838

Here is a new copy of my hijackthis log.

Thanks again!!


Logfile of HijackThis v1.99.1
Scan saved at 12:55:34 PM, on 3/11/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\Program Files\Network ICE\BlackICE\blackd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\acstp\icserv.exe
C:\WINDOWS\system32\acstp\wake_up.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\Program Files\RSA Security\Web PassPort\Plug-In\system\sdtray.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\RSA Security\Web PassPort\Plug-In\System\sdlss.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe
C:\WINDOWS\LOGI_MWX.EXE
C:\WINDOWS\System32\vmss\vmss.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\System32\nlhpsspc.exe
C:\Program Files\ACNU\ACNUpdater.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\nbtlient.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Network ICE\BlackICE\blackice.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
c:\program files\acnu\acnupdatersvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Downloads\Programs\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://portal.accenture.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\RSA Security\Web PassPort\Plug-In\system\sdtray.exe"
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ZCfgSvc.exe] C:\WINDOWS\System32\ZCfgSvc.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [Accenture Connection] "C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] LOGI_MWX.EXE
O4 - HKLM\..\Run: [win-xp] winis.exe
O4 - HKLM\..\Run: [virtual-machine] wini.exe
O4 - HKLM\..\Run: [AdTools Service] C:\Program Files\AdTools Service\AdTools.exe
O4 - HKLM\..\Run: [kpevunar] C:\WINDOWS\kpevunar.exe
O4 - HKLM\..\Run: [Windows AdStatus] C:\Program Files\Windows AdStatus\WinStat.exe
O4 - HKLM\..\Run: [WebCpr0] "C:\Program Files\Web_Cpr\WebCpr0.exe"
O4 - HKLM\..\Run: [Wast] C:\WINDOWS\wast2.exe 2
O4 - HKLM\..\Run: [AdRoarUpdate] C:\WINDOWS\ARUpdate.exe
O4 - HKLM\..\Run: [DI2] "C:\DOCUME~1\LARRY~1.VAU\LOCALS~1\Temp\27.exe\27.exe"
O4 - HKLM\..\Run: [BPT] "C:\Program Files\Bpt\bpt.exe"
O4 - HKLM\..\Run: [Dvx] C:\WINDOWS\System32\wsxsvc\wsxsvc.exe
O4 - HKLM\..\Run: [vmss] C:\WINDOWS\System32\vmss\vmss.exe
O4 - HKLM\..\Run: [BPCV2] c:\Program Files\bpc_search\BPCv2.exe
O4 - HKLM\..\Run: [o7EX35T] nlhpsspc.exe
O4 - HKLM\..\RunServices: [win-xp] winis.exe
O4 - HKLM\..\RunServices: [virtual-machine] wini.exe
O4 - HKCU\..\Run: [aauclient] C:\Program Files\ACNU\ACNUpdater.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [win-xp] winis.exe
O4 - HKCU\..\Run: [virtual-machine] wini.exe
O4 - HKCU\..\Run: [Zwx7RRf7V] nbtlient.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\RunServices: [win-xp] winis.exe
O4 - HKCU\..\RunServices: [virtual-machine] wini.exe
O4 - Global Startup: RealSecure(r) Desktop Protector.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=https://portal.accenture.com
O15 - Trusted Zone: *.accenture.com
O15 - Trusted Zone: *.accenture.com (HKLM)
O16 - DPF: {07070BFD-C501-4899-934D-0B96A9F70795} (Siebel Option Pack for IE 7.5.3) - https://chd.accenture.com/callcenter_enu/16157/applets/SiebelOptionPack.cab
O16 - DPF: {253A9D23-F982-11D4-8BE4-00D0B7E61414} (SiebelHTMLApplication Class) - https://chd.accenture.com/callcenter_enu/16157/applets/siebelhtml.cab
O16 - DPF: {2F175895-5819-4014-83BF-385FA6833677} (IObjSafety.eSupportWS) - https://esupport.accenture.com/inc/download/IObjSafety.ocx
O16 - DPF: {61CE1CA1-6577-49B6-AE2C-43007A942429} (WebcastLogOut.Webcast) - https://webcast.accenture.com/newsite/webcastlog/WebcastInfo.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1106234681697
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Accenture.com
O17 - HKLM\Software\..\Telephony: DomainName = Accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{0EF9931E-0872-4BC3-8E5F-53B77B609DBD}: Domain = accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{0EF9931E-0872-4BC3-8E5F-53B77B609DBD}: NameServer = 10.30.5.70,10.130.3.200
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Accenture.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O23 - Service: ACNUSvc - - c:\program files\acnu\acnupdatersvc.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\blackd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: MC/Empower i.collect Service (iCollectService) - Unknown owner - C:\WINDOWS\system32\acstp\icserv.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\RapApp.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

Buckeye_Sam

Did A2 find some stuff?


Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows
Reboot your computer into Safe Mode


Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O4 - HKLM\..\Run: [win-xp] winis.exe
O4 - HKLM\..\Run: [virtual-machine] wini.exe
O4 - HKLM\..\Run: [AdTools Service] C:\Program Files\AdTools Service\AdTools.exe
O4 - HKLM\..\Run: [kpevunar] C:\WINDOWS\kpevunar.exe
O4 - HKLM\..\Run: [Windows AdStatus] C:\Program Files\Windows AdStatus\WinStat.exe
O4 - HKLM\..\Run: [WebCpr0] "C:\Program Files\Web_Cpr\WebCpr0.exe"
O4 - HKLM\..\Run: [Wast] C:\WINDOWS\wast2.exe 2
O4 - HKLM\..\Run: [AdRoarUpdate] C:\WINDOWS\ARUpdate.exe
O4 - HKLM\..\Run: [DI2] "C:\DOCUME~1\LARRY~1.VAU\LOCALS~1\Temp\27.exe\27.ex e"
O4 - HKLM\..\Run: [BPT] "C:\Program Files\Bpt\bpt.exe"
O4 - HKLM\..\Run: [Dvx] C:\WINDOWS\System32\wsxsvc\wsxsvc.exe
O4 - HKLM\..\Run: [vmss] C:\WINDOWS\System32\vmss\vmss.exe
O4 - HKLM\..\Run: [BPCV2] c:\Program Files\bpc_search\BPCv2.exe
O4 - HKLM\..\Run: [o7EX35T] nlhpsspc.exe
O4 - HKLM\..\RunServices: [win-xp] winis.exe
O4 - HKLM\..\RunServices: [virtual-machine] wini.exe
O4 - HKCU\..\Run: [win-xp] winis.exe
O4 - HKCU\..\Run: [virtual-machine] wini.exe
O4 - HKCU\..\Run: [Zwx7RRf7V] nbtlient.exe
O4 - HKCU\..\RunServices: [win-xp] winis.exe
O4 - HKCU\..\RunServices: [virtual-machine] wini.exe



Then delete these files or directories (Do not be concerned if they do not exist):

wini.exe
winis.exe
C:\WINDOWS\System32\nbtlient.exe
C:\WINDOWS\System32\nlhpsspc.exe
C:\WINDOWS\System32\wsxsvc
C:\WINDOWS\System32\vmss
C:\WINDOWS\ARUpdate.exe
C:\WINDOWS\wast2.exe
C:\WINDOWS\kpevunar.exe
C:\Program Files\AdTools Service
C:\Program Files\Windows AdStatus
C:\Program Files\Bpt
c:\Program Files\bpc_search
C:\Program Files\Web_Cpr


Delete temp files

Navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Navigate to the C:\Windows\Prefetch folder. Open the Prefetch folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Prefetch folder.

Go to Start > Run and type %temp% in the Run box. The Temp folder will open. Click Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

Empty the Recycle Bin.


Reboot your computer to go back to normal mode.



Please run these two online scans.
Make sure they are set to clean automatically:

http://www.bitdefender.com/scan/licence.php

http://www.pandasoftware.com/activescan/com/activescan_principal.htm

If there are files that can not be removed by the scans please include that information in your next post.



Please follow these instructions to run Adware.

• Download, install, update, configure, and run Ad-Aware SE Personal 1.05.
  1. Download Ad-Aware SE Personal 1.05:
     • Download Ad-Aware SE Personal 1.05.
     • Save aawsepersonal.exe to a convenient location.
  2. Install Ad-Aware SE Personal 1.05:
     • Double-click on aawsepersonal.exe to install the program.
     • Follow the default settings for installation.
     • After the program has finished installing uncheck the "Perform a full system scan now", "Update definition file now", and "Open the help file now" boxes.
  3. Update Ad-Aware SE Personal 1.05:
     • Double-click the Ad-Aware SE Personal icon on your desktop.
     • Click "Check for updates now" then click "Connect".
     • It will check for any updates. If any are found click "OK" to download and install the updates. Once it has finished click "Finish".
  4. Configure Ad-Aware SE Personal 1.05:
     • Click on the Gear button at the top of the window.
     • Click "General" on the left hand side to display the General Settings box.
       • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
         • "Automatically save logfile"
         • "Automatically quarantine objects prior to removal"
         • "Safe Mode (always request confirmation)"
         • "Prompt to update outdated definitions" - change to 7 days from the default 14.
     • Click "Scanning" on the left hand side to display the Scan Settings box.
       • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
         • "Scan within archives"
         • "Select drives & folders to scan" - select your hard drive(s).
         • "Scan active processes"
         • "Scan registry"
         • "Deep-scan registry"
         • "Scan my IE favorites for banned URLs"
         • "Scan my Hosts file"
     • Click "Advanced" on the left hand side to display the Advanced Settings box.
       • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
         • "Move deleted files to Recycle Bin"
         • "Include additional object information"
         • "Include negligible objects information"
         • "Include environment information"
     • Click "Defaults" on the left hand side to display the Default Settings box.
       • Make sure these items have your preferred settings in them.:
         • "Default homepage"
         • "Default searchpage"
     • Click "Tweak" on the left hand side to display the Tweak Settings box.
       • Click the + (plus) sign next to the Log Files section. This will expand the section.
       • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
         • "Include basic Ad-Aware settings in log file"
         • "Include additional Ad-Aware settings in log file"
         • "Include reference summary in log file"
         • "Include alternate data stream details in log file"
       • Click the + (plus) sign next to the Scanning Engine section. This will expand the section.
       • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
         • "Unload recognized processes & modules during scan"
         • "Scan registry for all users instead of current user only"
         • "Obtain command line of scanned processes"
       • Click the + (plus) sign next to the Cleaning Engine section. This will expand the section.
       • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
         • "Always try to unload modules before deletion"
         • "During removal, unload Explorer and IE if necessary"
         • "Let Windows remove files in use at next reboot"
         • "Delete quarantined objects after restoring"
     • Once you are done with these settings, click "Proceed" to save them.
     • This will take you back to the main screen.
  5. Run Ad-Aware SE Personal 1.05:
     • Click the "Start" button.
     • Uncheck the "Search for negligible risk entries" entry.
     • Choose the "Use custom scanning options" scan mode.
     • Click the "Next" button.
     • Ad-Aware will begin to scan for malware residing on your computer.
     • Allow the scan to finish.
     • Right-click on any entry in the list and click "Select All" to select the whole list.
     • Click "Next" and choose "OK" at the prompt to quarantine and remove the objects.

Reboot and post a new hijackthis log and we'll see what's left.

brewster838

Thanks for all of the info. It will take me a few minutes to complete all of this but I wanted to thank you in the mean time. And Yes, A2 found 13 items and I deleted them.

Will repost shortly with results.

brewster838

Below is a copy of my latest hijackthis log. I followed your instructions.

Looks like the Golden Retriever has been removed. And the pop-ups have pretty much stopped.


Thanks again for your help,

Larry


Logfile of HijackThis v1.99.1
Scan saved at 11:34:34 AM, on 3/17/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\Program Files\Network ICE\BlackICE\blackd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\acstp\icserv.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\system32\acstp\wake_up.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\Program Files\RSA Security\Web PassPort\Plug-In\system\sdtray.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe
C:\Program Files\RSA Security\Web PassPort\Plug-In\System\sdlss.exe
C:\WINDOWS\LOGI_MWX.EXE
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\Program Files\ACNU\ACNUpdater.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Network ICE\BlackICE\blackice.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
c:\program files\acnu\acnupdatersvc.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Remedy\Aruser.exe
C:\Program Files\Symantec\Procomm Plus\PROGRAMS\PW5.EXE
C:\Program Files\Artes\Artes.exe
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Downloads\Programs\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://portal.accenture.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\CxtPls\cxtpls.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\RSA Security\Web PassPort\Plug-In\system\sdtray.exe"
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ZCfgSvc.exe] C:\WINDOWS\System32\ZCfgSvc.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [Accenture Connection] "C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] LOGI_MWX.EXE
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKCU\..\Run: [aauclient] C:\Program Files\ACNU\ACNUpdater.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: RealSecure(r) Desktop Protector.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=https://portal.accenture.com
O15 - Trusted Zone: *.accenture.com
O15 - Trusted Zone: *.accenture.com (HKLM)
O16 - DPF: {07070BFD-C501-4899-934D-0B96A9F70795} (Siebel Option Pack for IE 7.5.3) - https://chd.accenture.com/callcenter_enu/16157/applets/SiebelOptionPack.cab
O16 - DPF: {253A9D23-F982-11D4-8BE4-00D0B7E61414} (SiebelHTMLApplication Class) - https://chd.accenture.com/callcenter_enu/16157/applets/siebelhtml.cab
O16 - DPF: {2F175895-5819-4014-83BF-385FA6833677} (IObjSafety.eSupportWS) - https://esupport.accenture.com/inc/download/IObjSafety.ocx
O16 - DPF: {61CE1CA1-6577-49B6-AE2C-43007A942429} (WebcastLogOut.Webcast) - https://webcast.accenture.com/newsite/webcastlog/WebcastInfo.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1106234681697
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Accenture.com
O17 - HKLM\Software\..\Telephony: DomainName = Accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{0EF9931E-0872-4BC3-8E5F-53B77B609DBD}: Domain = accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{0EF9931E-0872-4BC3-8E5F-53B77B609DBD}: NameServer = 10.30.5.70,10.130.3.200
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Accenture.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O23 - Service: ACNUSvc - - c:\program files\acnu\acnupdatersvc.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\blackd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: MC/Empower i.collect Service (iCollectService) - Unknown owner - C:\WINDOWS\system32\acstp\icserv.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\RapApp.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

Buckeye_Sam

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\CxtPls\cxtpls.dll
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"


Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist):

C:\Program Files\CxtPls
C:\Program Files\AutoUpdate


Reboot your computer to go back to normal mode and post a new log.

brewster838

Below is the latest log file that you requested.

Logfile of HijackThis v1.99.1
Scan saved at 4:20:00 PM, on 3/18/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\Program Files\Network ICE\BlackICE\blackd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\acstp\icserv.exe
C:\WINDOWS\system32\acstp\wake_up.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\Program Files\RSA Security\Web PassPort\Plug-In\system\sdtray.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\RSA Security\Web PassPort\Plug-In\System\sdlss.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe
C:\WINDOWS\LOGI_MWX.EXE
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\ACNU\ACNUpdater.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Network ICE\BlackICE\blackice.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
c:\program files\acnu\acnupdatersvc.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Remedy\Aruser.exe
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Program Files\Symantec\Procomm Plus\PROGRAMS\PW5.EXE
C:\WINDOWS\System32\WISPTIS.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\svchost.exe
C:\Downloads\Programs\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://portal.accenture.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\RSA Security\Web PassPort\Plug-In\system\sdtray.exe"
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ZCfgSvc.exe] C:\WINDOWS\System32\ZCfgSvc.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [Accenture Connection] "C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] LOGI_MWX.EXE
O4 - HKCU\..\Run: [aauclient] C:\Program Files\ACNU\ACNUpdater.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: RealSecure(r) Desktop Protector.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=https://portal.accenture.com
O15 - Trusted Zone: *.accenture.com
O15 - Trusted Zone: *.accenture.com (HKLM)
O16 - DPF: {07070BFD-C501-4899-934D-0B96A9F70795} (Siebel Option Pack for IE 7.5.3) - https://chd.accenture.com/callcenter_enu/16157/applets/SiebelOptionPack.cab
O16 - DPF: {253A9D23-F982-11D4-8BE4-00D0B7E61414} (SiebelHTMLApplication Class) - https://chd.accenture.com/callcenter_enu/16157/applets/siebelhtml.cab
O16 - DPF: {2F175895-5819-4014-83BF-385FA6833677} (IObjSafety.eSupportWS) - https://esupport.accenture.com/inc/download/IObjSafety.ocx
O16 - DPF: {61CE1CA1-6577-49B6-AE2C-43007A942429} (WebcastLogOut.Webcast) - https://webcast.accenture.com/newsite/webcastlog/WebcastInfo.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1106234681697
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Accenture.com
O17 - HKLM\Software\..\Telephony: DomainName = Accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{0EF9931E-0872-4BC3-8E5F-53B77B609DBD}: Domain = accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{0EF9931E-0872-4BC3-8E5F-53B77B609DBD}: NameServer = 10.30.5.70,10.130.3.200
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Accenture.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O23 - Service: ACNUSvc - - c:\program files\acnu\acnupdatersvc.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\blackd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: MC/Empower i.collect Service (iCollectService) - Unknown owner - C:\WINDOWS\system32\acstp\icserv.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\RapApp.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

Buckeye_Sam

Your log is clean!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.
   
   You can find instructions on how to enable and reenable system restore here:
   
   Managing Windows Millenium System Restore
   
   or
   
   Windows XP System Restore Guide
   
   Renable system restore with instructions from tutorial above
   
   
2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
   1. From within Internet Explorer click on the Tools menu and then click on Options.
   2. Click once on the Security tab
   3. Click once on the Internet icon so it becomes highlighted.
   4. Click once on the Custom Level button.
      1. Change the Download signed ActiveX controls to Prompt
         
      2. Change the Download unsigned ActiveX controls to Disable
         
      3. Change the Initialize and script ActiveX controls not marked as safe to Disable
         
      4. Change the Installation of desktop items to Prompt
         
      5. Change the Launching programs and files in an IFRAME to Prompt
         
      6. Change the Navigate sub-frames across different domains to Prompt
         
      7. When all these settings have been made, click on the OK button.
         
      8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
   5. Next press the Apply button and then the OK to exit the Internet Properties page.
   
   
3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
   
   See this link for a listing of some online & their stand-alone antivirus programs:
   
   Virus, Spyware, and Malware Protection and Removal Resources
   
   
4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
   
   
5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
   
   For a tutorial on Firewalls and a listing of some available ones see the link below:
   
   Understanding and Using Firewalls
   
   
6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
   
   
7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
   
   A tutorial on installing & using this product can be found here:
   
   Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
   
   
8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
   
   A tutorial on installing & using this product can be found here:
   
   Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
   
   
9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
   
   A tutorial on installing & using this product can be found here:
   
   Using SpywareBlaster to protect your computer from Spyware and Malware
   
   
10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.