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Removing HSA

Unknown
edited March 2005 in Spyware & Virus Removal
I have run Ad-Aware and Spybot (both latest release with latest updates)

Here is the log from HijackThis:

Logfile of HijackThis v1.99.1
Scan saved at 1:08:05 PM, on 3/22/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\ieme32.exe
C:\Program Files\Dell\OpenManage\Client\ActionAgent.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\DMI\WIN32\bin\DellDmi.exe
C:\Program Files\Dell\OpenManage\Client\EventAgt.exe
C:\Program Files\Dell\OpenManage\Client\DLT.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\dmi\win32\bin\Win32sl.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\BUTTER~1\BO1HEL~1.EXE
C:\WINDOWS\system32\netoj.exe
C:\WINDOWS\System32\tibs3.exe
C:\Program Files\Ouqrak\Fwkbags.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://education.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\pcpir.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\pcpir.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\pcpir.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\pcpir.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\pcpir.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\pcpir.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\pcpir.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://education.dellnet.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {910C016F-6C01-7CFD-6F51-375C470E6791} - C:\WINDOWS\system32\ipib.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_6_0_0.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [BO1HelperStartUp] C:\PROGRA~1\BUTTER~1\BO1HEL~1.EXE /partner BO1
O4 - HKLM\..\Run: [netoj.exe] C:\WINDOWS\system32\netoj.exe
O4 - HKLM\..\Run: [26.tmp] C:\DOCUME~1\EGRETB~1.EGR\LOCALS~1\Temp\26.tmp.exe 1 28129
O4 - HKLM\..\Run: [28.tmp] C:\DOCUME~1\EGRETB~1.EGR\LOCALS~1\Temp\28.tmp.exe 0 28129
O4 - HKLM\..\Run: [tibs3] C:\WINDOWS\System32\tibs3.exe
O4 - HKLM\..\Run: [sais] c:\program files\180solutions\sais.exe
O4 - HKLM\..\Run: [28.tmp.exe] C:\DOCUME~1\EGRETB~1.EGR\LOCALS~1\Temp\28.tmp.exe 0 28129
O4 - HKLM\..\Run: [Ilblw] C:\Program Files\Qdqbeyz\Ndgzge.exe
O4 - HKLM\..\Run: [Wptya] C:\Program Files\Ouqrak\Fwkbags.exe
O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
O4 - HKLM\..\RunOnce: [Pest Cleaning] "C:\Program Files\Yahoo!\YPSR\ppclean.exe" "clean" "cws" "2"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: Event Reminder.lnk = C:\pmw\PMREMIND.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O15 - Trusted Zone: *.05p.com (HKLM)
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted Zone: *.clickspring.net (HKLM)
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O15 - Trusted Zone: *.mt-download.com (HKLM)
O15 - Trusted Zone: *.my-internet.info (HKLM)
O15 - Trusted Zone: *.scoobidoo.com (HKLM)
O15 - Trusted Zone: *.searchmiracle.com (HKLM)
O15 - Trusted Zone: *.static.topconverting.com (HKLM)
O15 - Trusted IP range: 206.161.124.130 (HKLM)
O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\creyiorw.exe
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/027d26d2a3c4e066c205/netzip/RdxIE601.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2002112001/housecall.antivirus.com/housecall/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = LGSCHOOL.COM
O17 - HKLM\Software\..\Telephony: DomainName = LGSCHOOL.COM
O17 - HKLM\System\CCS\Services\Tcpip\..\{EA027AF7-370D-4CB8-8A35-AA9608CB008B}: NameServer = 10.29.0.61,0.0.0.0
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = LGSCHOOL.COM
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = LGSCHOOL.COM
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ieme32.exe
O23 - Service: ActionAgent - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\ActionAgent.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: DellDmi - Dell Computer Corporation - C:\DMI\WIN32\bin\DellDmi.exe
O23 - Service: DEventAgent - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\EventAgt.exe
O23 - Service: DLT - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\DLT.exe
O23 - Service: Iap - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: ScriptBlocking Service (SBService) - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe (file missing)
O23 - Service: Win32Sl - Intel - C:\dmi\win32\bin\Win32sl.exe

I hope someone can help as this computer is in a classroom and the popups it produces are not appropriate.

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    Please follow these steps to remove the HSA from your computer.

    Step 1
    Download(right click and select Save file as or Save link as): DelDomains.inf
    http://mvps.org/winhelp2002/DelDomains.inf

    Close all open browsers
    Right-click DelDomains.inf and select: Install


    Step 2
    Download this tool called AboutBuster http://www.downloads.subratam.org/AboutBuster.zip
    Unzip it to your desktop but don't run it yet.


    Step 3
    Download Adaware SE Personal from http://www.lavasoft.de/english/default.shtml. Install and open Adaware and click on *Check for Updates Now* and then *Connect*. It will find a new reference-file. Click *ok* and let it download and install the updates by clicking on *Finish* .This will return you to the main screen. Exit Adaware.


    Step 4
    Print out these instructions so you have them handy as most of the steps need to be done in safe mode and you may not be able to go online.


    Step 5
    Make sure your PC is configured to show hidden files.
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"


    Step 6
    Next, go to Start->Run and type "Services.msc" (without quotes) then hit Ok

    Scroll down and find the service called Remote Procedure Call (RPC) Helper . When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows.


    Step 7
    Reboot to Safe Mode
    Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode. To get back to normal mode just restart the computer as you normally would.


    Step 8
    Scan with Hijack This and put checks next to all the following, then click "Fix Checked"


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\pcpir.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\pcpir.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\pcpir.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\pcpir.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\pcpir.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\pcpir.dll/sp.html#28129
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\pcpir.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
    R3 - Default URLSearchHook is missing
    O2 - BHO: (no name) - {910C016F-6C01-7CFD-6F51-375C470E6791} - C:\WINDOWS\system32\ipib.dll
    O4 - HKLM\..\Run: [netoj.exe] C:\WINDOWS\system32\netoj.exe
    O4 - HKLM\..\Run: [26.tmp] C:\DOCUME~1\EGRETB~1.EGR\LOCALS~1\Temp\26.tmp.exe 1 28129
    O4 - HKLM\..\Run: [28.tmp] C:\DOCUME~1\EGRETB~1.EGR\LOCALS~1\Temp\28.tmp.exe 0 28129
    O4 - HKLM\..\Run: [tibs3] C:\WINDOWS\System32\tibs3.exe
    O4 - HKLM\..\Run: [sais] c:\program files\180solutions\sais.exe
    O4 - HKLM\..\Run: [28.tmp.exe] C:\DOCUME~1\EGRETB~1.EGR\LOCALS~1\Temp\28.tmp.exe 0 28129
    O4 - HKLM\..\Run: [Ilblw] C:\Program Files\Qdqbeyz\Ndgzge.exe
    O4 - HKLM\..\Run: [Wptya] C:\Program Files\Ouqrak\Fwkbags.exe
    O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
    O16 - DPF: {10000000-1000-0000-1000-000000000000} - file://C:\Program Files\Internet Explorer\creyiorw.exe
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/027d26d...ip/RdxIE601.cab
    O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ieme32.exe



    and delete the following files if present(do not be concerned if some do not exist).


    C:\WINDOWS\ieme32.exe
    C:\WINDOWS\pcpir.dll
    C:\WINDOWS\System32\tibs3.exe
    C:\WINDOWS\system32\netoj.exe
    C:\WINDOWS\system32\ipib.dll
    C:\Program Files\Internet Explorer\creyiorw.exe
    C:\Program Files\Web_Rebates
    C:\Program Files\Ouqrak
    C:\Program Files\Qdqbeyz
    c:\program files\180solutions




    Step 9
    Double click AboutBuster.exe that you downloaded earlier. Click OK, click Start, then click OK. This will scan your computer for the bad files and delete them. Save the report(copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.


    Step 10
    Scan with Adaware and let it remove any bad files found.


    Step 11
    Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

    Temporary Files
    Temporary Internet Files
    Recycle Bin


    Step 12
    Reboot to normal mode, scan again with Hijack This and post a new log here.


    Step 13
    Finally, do an online scan at one of the following sites. Let it remove any infected files found.
    http://housecall.antivirus.com
    or
    http://www.pandasoftware.com/activescan/com/activescan_principal.htm


    Post a fresh HijackThis log and the AboutBuster report back here please.
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