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persistant pop-ups and hijacks, something called private-zone

Unknown
edited April 2005 in Spyware & Virus Removal
Hello.
I've had problems with this computer on and off for the last few months. Right now there's usually a pop-up when I turn on the computer on and when I hit cntrl-alt-del I see there is a program running called private-zone which I'm sure isn't good. Also the web page I am viewing will sometimes spontaneously change. There were also icons appearing on the desktop and in the start menu that I didn't put there (at least not intentionaly). I have run adaware and spybot and hijack this. Here's my hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 11:31:17 PM, on 28/03/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\COMMON FILES\EPSON\EBAPI\SAGENT2.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\DELL\RESOLUTION ASSISTANT\COMMON\BIN\RXMON9X.EXE
C:\PROGRAM FILES\DELL\RESOLUTION ASSISTANT\MOTIVEASSISTANT\BIN\MAD.EXE
C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\EVNTSVC.EXE
C:\WINDOWS\SYSTEM\E_S10IC1.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM32\DRIVERS\KODAKCCS.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\SYSTEM\PRIVATE-ZONE.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\KODAK\KODAK EASYSHARE SOFTWARE\BIN\EASYSHARE.EXE
C:\PROGRAM FILES\KODAK\KODAK SOFTWARE UPDATER\7288971\PROGRAM\KODAK SOFTWARE UPDATER.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\TEMP\TD_0001.DIR\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: QUICKfind BHO Object - {C08DF07A-3E49-4E25-9AB0-D3882835F153} - C:\PROGRA~1\TEXTWARE\QUICKF~1\PLUGINS\IEHELP.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [RxMon] C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon9x.exe
O4 - HKLM\..\Run: [madexe] C:\Program Files\Dell\Resolution Assistant\MotiveAssistant\bin\mad.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\SYSTEM\E_S10IC1.EXE /P23 "EPSON Stylus C42 Series" /O5 "LPT1:" /M "Stylus C42"
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [KodakCCS] C:\WINDOWS\System32\Drivers\KodakCCS.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [Windows Service] C:\WINDOWS\SYSTEM\PRIVATE-ZONE.EXE
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [SAgent2ExePath] C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Windows Service] C:\WINDOWS\SYSTEM\PRIVATE-ZONE.EXE
O4 - Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Startup: hp instant support.lnk = C:\Program Files\Hewlett-Packard\hpis\bin\matcli.exe
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://www.dellnet.com (file missing) (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.dellnet.com
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {F5131C24-E56D-11CF-B78A-444553540000} (Ikonic Menu Control) - http://activex.microsoft.com/controls/iptdweb/ikcntrls.cab
O16 - DPF: {7A32634B-029C-4836-A023-528983982A49} (MSN Chat Control 4.2) - http://fdl.msn.com/public/chat/msnchat42.cab
O18 - Protocol: textwareilluminatorbase - {CE5CD329-1650-414A-8DB0-4CBF72FAED87} - C:\WINDOWS\SYSTEM\TEXTWAREILLUMINATORBASEPROTOCOL.DLL

Anything you could suggest would be greatly appreciated. Thank you.

-Derek

PS Already once I used advice you gave someone else to help a friend of mine get rid of home search assistant; so thank you for that too.

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    Please run these two online scans.
    Make sure they are set to clean automatically:

    http://www.bitdefender.com/scan/licence.php

    http://www.pandasoftware.com/activescan/com/activescan_principal.htm

    If there are files that can not be removed by the scans please include that information in your next post.



    Reboot and post a new hijackthis log.
  • dererek
    edited April 2005
    I've been unable to get either of these scans to run without my computer freezing.
    What else can I try?

    Here's a new hijack this log:

    Logfile of HijackThis v1.99.1
    Scan saved at 11:31:17 PM, on 28/03/2005
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v5.50 (5.50.4134.0600)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\SSDPSRV.EXE
    C:\PROGRAM FILES\COMMON FILES\EPSON\EBAPI\SAGENT2.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\MOUSEWARE\SYSTEM\EM_EXEC.EXE
    C:\PROGRAM FILES\DELL\RESOLUTION ASSISTANT\COMMON\BIN\RXMON9X.EXE
    C:\PROGRAM FILES\DELL\RESOLUTION ASSISTANT\MOTIVEASSISTANT\BIN\MAD.EXE
    C:\PROGRAM FILES\MOTIVE\MOTMON.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\EVNTSVC.EXE
    C:\WINDOWS\SYSTEM\E_S10IC1.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\WINDOWS\SYSTEM32\DRIVERS\KODAKCCS.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\WINDOWS\SYSTEM\PRIVATE-ZONE.EXE
    C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\KODAK\KODAK EASYSHARE SOFTWARE\BIN\EASYSHARE.EXE
    C:\PROGRAM FILES\KODAK\KODAK SOFTWARE UPDATER\7288971\PROGRAM\KODAK SOFTWARE UPDATER.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\TEMP\TD_0001.DIR\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: QUICKfind BHO Object - {C08DF07A-3E49-4E25-9AB0-D3882835F153} - C:\PROGRA~1\TEXTWARE\QUICKF~1\PLUGINS\IEHELP.DLL
    O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [RxMon] C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon9x.exe
    O4 - HKLM\..\Run: [madexe] C:\Program Files\Dell\Resolution Assistant\MotiveAssistant\bin\mad.exe
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
    O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
    O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\SYSTEM\E_S10IC1.EXE /P23 "EPSON Stylus C42 Series" /O5 "LPT1:" /M "Stylus C42"
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [KodakCCS] C:\WINDOWS\System32\Drivers\KodakCCS.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [Windows Service] C:\WINDOWS\SYSTEM\PRIVATE-ZONE.EXE
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKLM\..\RunServices: [SAgent2ExePath] C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Windows Service] C:\WINDOWS\SYSTEM\PRIVATE-ZONE.EXE
    O4 - Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    O4 - Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
    O4 - Startup: hp instant support.lnk = C:\Program Files\Hewlett-Packard\hpis\bin\matcli.exe
    O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://www.dellnet.com (file missing) (HKCU)
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.dellnet.com
    O15 - Trusted Zone: *.musicmatch.com
    O15 - Trusted Zone: *.musicmatch.com (HKLM)
    O16 - DPF: {F5131C24-E56D-11CF-B78A-444553540000} (Ikonic Menu Control) - http://activex.microsoft.com/controls/iptdweb/ikcntrls.cab
    O16 - DPF: {7A32634B-029C-4836-A023-528983982A49} (MSN Chat Control 4.2) - http://fdl.msn.com/public/chat/msnchat42.cab
    O18 - Protocol: textwareilluminatorbase - {CE5CD329-1650-414A-8DB0-4CBF72FAED87} - C:\WINDOWS\SYSTEM\TEXTWAREILLUMINATORBASEPROTOCOL.DLL


    -Thanks.
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    Please download and install AVG antivirus. Follow the prompts to download and install all updates and then run a complete scan.

    http://free.grisoft.com/softw/70free/setup/avg70free_300a419.exe

    Let me know what AVG finds.


    Reboot and post a new hijackthis log.
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