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I need to remove Home Search Assistant

Unknown
edited March 2005 in Spyware & Virus Removal
Thank you for your help. I am trying my best to follow the removal guide from this site. I ran HijackThis and the results are what is below. I sure would appreciate any assistance you might give me as to what to delete and what to leave alone. Thank you so much for your help and expert advice.

Logfile of HijackThis v1.99.1
Scan saved at 3:28:09 PM, on 3/29/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Expertcity\GoToMyPC\g2svc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Expertcity\GoToMyPC\g2comm.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Expertcity\GoToMyPC\g2pre.exe
C:\Program Files\TightVNC\WinVNC.exe
C:\Program Files\Expertcity\GoToMyPC\g2tray.exe
C:\WINDOWS\system32\atleg32.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Fgfgzh\Xqhtxa.exe
C:\WINDOWS\iprw32.exe
C:\WINDOWS\System32\ctfmon.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\MDean\Local Settings\Temp\Temporary Directory 1 for hijackthis_199.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\qecpk.dll/sp.html#12345
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\qecpk.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\qecpk.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\qecpk.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\qecpk.dll/sp.html#12345
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\qecpk.dll/sp.html#12345
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\qecpk.dll/sp.html#12345
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {61744A12-E125-F69C-D1D5-BEFC7277ADF6} - C:\WINDOWS\winfr32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Cwtgwk] C:\Program Files\Fgfgzh\Xqhtxa.exe
O4 - HKLM\..\Run: [iprw32.exe] C:\WINDOWS\iprw32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {15589FA1-C456-11CE-BF01-000000000000} - http://www.errornuker.com/products/errn2004/installers/default/ErrorNukerInstaller.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by15fd.bay15.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://riverbelle.microgaming.com/riverbelle/FlashAX.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = daleyheft.local
O17 - HKLM\Software\..\Telephony: DomainName = daleyheft.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{49B7D0BB-1933-436C-9023-20F245214825}: NameServer = 192.168.0.2,192.168.0.3
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = daleyheft.local
O17 - HKLM\System\CS1\Services\Tcpip\..\{49B7D0BB-1933-436C-9023-20F245214825}: NameServer = 192.168.0.2,192.168.0.3
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = daleyheft.local
O17 - HKLM\System\CS3\Services\Tcpip\..\{49B7D0BB-1933-436C-9023-20F245214825}: NameServer = 192.168.0.2,192.168.0.3
O20 - Winlogon Notify: GoToMyPC - C:\WINDOWS\SYSTEM32\G2WinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\atleg32.exe" /s (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: GoToMyPC - Unknown owner - C:\Program Files\Expertcity\GoToMyPC\g2svc.exe" -service (file missing)
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\TightVNC\WinVNC.exe" -service (file missing)

Thanks again.

Mitch

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    Please follow these steps to remove the HSA from your computer.

    Step 1
    Download cwsserviceremove.zip and extract it to your desktop:
    http://lineofire.geekstogo.com/cwsserviceremove.zip


    Step 2
    Download this tool called AboutBuster http://www.downloads.subratam.org/AboutBuster.zip
    Unzip it to your desktop but don't run it yet.


    Step 3
    Download Adaware SE Personal from http://www.lavasoft.de/english/default.shtml. Install and open Adaware and click on *Check for Updates Now* and then *Connect*. It will find a new reference-file. Click *ok* and let it download and install the updates by clicking on *Finish* .This will return you to the main screen. Exit Adaware.


    Step 4
    Print out these instructions so you have them handy as most of the steps need to be done in safe mode and you may not be able to go online.


    Step 5
    Make sure your PC is configured to show hidden files.
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"


    Step 6
    Next, go to Start->Run and type "Services.msc" (without quotes) then hit Ok

    Scroll down and find the service called Workstation NetLogon Service. When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows.


    Step 7
    Reboot to Safe Mode
    Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode. To get back to normal mode just restart the computer as you normally would.


    Step 8
    Scan with Hijack This and put checks next to all the following, then click "Fix Checked"


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\qecpk.dll/sp.html#12345
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\qecpk.dll/sp.html#12345
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\qecpk.dll/sp.html#12345
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\qecpk.dll/sp.html#12345
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\qecpk.dll/sp.html#12345
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\qecpk.dll/sp.html#12345
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\qecpk.dll/sp.html#12345
    R3 - Default URLSearchHook is missing
    O2 - BHO: (no name) - {61744A12-E125-F69C-D1D5-BEFC7277ADF6} - C:\WINDOWS\winfr32.dll
    O4 - HKLM\..\Run: [iprw32.exe] C:\WINDOWS\iprw32.exe
    O16 - DPF: {15589FA1-C456-11CE-BF01-000000000000} - http://www.errornuker.com/products/...erInstaller.exe
    O23 - Service: Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\atleg32.exe" /s (file missing)


    and delete the following files if present(do not be concerned if some do not exist).


    C:\WINDOWS\iprw32.exe
    C:\WINDOWS\winfr32.dll
    C:\WINDOWS\qecpk.dll
    C:\WINDOWS\system32\atleg32.exe





    Step 9
    Double click AboutBuster.exe that you downloaded earlier. Click OK, click Start, then click OK. This will scan your computer for the bad files and delete them. Save the report(copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.


    Step 10
    Scan with Adaware and let it remove any bad files found.


    Step 11
    Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

    Temporary Files
    Temporary Internet Files
    Recycle Bin


    Step 12
    Find the cwsserviceremove.reg that you downloaded in Step one. Double click on the cwsserviceemove.reg Answer ‘Yes’ when asked to have its contents added to the Registry.


    Step 13
    Reboot to normal mode, scan again with Hijack This and post a new log here.


    Step 14
    Finally, do an online scan at one of the following sites. Let it remove any infected files found.
    http://housecall.antivirus.com
    or
    http://www.pandasoftware.com/activescan/com/activescan_principal.htm


    Post a fresh HijackThis log and the AboutBuster report back here please.
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