Computer Infected:trojan downloader

kris0916kris0916 Tennessee
edited April 2005 in Spyware & Virus Removal
Hi There!
I ran Spybot s/d found 30 fixed 16, 14 not fixed. Said error Xuron55.Install
dollars(datei C:\windows\, also clipgenie.downloadware.
Avast found nothing,Adaware found 6 fixed 11 neg fixed.I ran Rav Antivirus
free scan it can up with System32Bia.exe PWS:win32/Bispy &
System32 \mx0n11n3.dll Trojan Downloader:win32/Rameh.A (2 Infected)
I ran Trend Micro yesterday and found nothing. Haven't run HJT with out
someone helping on what it finds.
If anybody out there can help I would appreciate it. :scratch:

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    We need to get a look at what's running on your computer in order to help you. Please follow the directions at this link to download a tool called Hijackthis and post a log.

    http://www.short-media.com/forum/showpost.php?p=172584&postcount=2
  • kris0916kris0916 Tennessee
    edited April 2005
    Buckeye Sam, Thanks for responding. Last night I downloaded AVG and it
    found Bispy & Rameh.A, trojan downloader. I deleted them. The vault showed
    trojan dropper. So Im not sure about the other. My son helped me some on
    my hjt log. But I still have a problem. Haven't rerun any of my programs yet
    other than my hjt log. Here is where I stand on my log. Thanks,Kris
    Logfile of HijackThis v1.99.1
    Scan saved at 8:14:17 AM, on 4/8/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\Nhksrv.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
    C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
    C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\DELLMMKB.EXE
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\PROGRA~1\WEATHE~1\wthrtray.exe
    C:\Program Files\Trend Micro\Internet Security\pccguide.exe
    C:\Program Files\Trend Micro\Internet Security\PCClient.exe
    C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\interMute\SpySubtract\SpySub.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Netropa\OSD.exe
    C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
    C:\Program Files\Trend Micro\Internet Security\TSC.EXE
    C:\WINDOWS\System32\HPZipm12.exe
    C:\Documents and Settings\Administrator\Desktop\HJT\HijackThis.exe
    C:\Documents and Settings\Administrator\Desktop\HJT\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = dynhost.inetcam.com;register.inetcam.com;
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\Wkfud.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [X10Weax] C:\PROGRA~1\WEATHE~1\wthrtray.exe
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
    O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
    O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - Startup: WinDates.lnk.disabled
    O4 - Global Startup: Adobe Reader Speed Launch.lnk.disabled
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
    O4 - Global Startup: TurboNote.lnk.disabled
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {47F591A2-8783-11D2-8343-00A0C945A819} (RFXPlayer Class) - http://download.richfx.com/player/mediaversion/005/latest/twophase.cab
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
    O23 - Service: Trend Micro Personal Firewall (PccPfw) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    Let's clean up your log a little bit. You'll need to disable Spybot's Teatimer before proceeding as it can interfer with this process. Then please have hijackthis fix these lines.

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\Wkfud.exe
    O4 - Startup: WinDates.lnk.disabled
    O4 - Global Startup: Adobe Reader Speed Launch.lnk.disabled
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: TurboNote.lnk.disabled




    Please run this online virus scan.
    Make sure it is set to clean automatically:

    http://www.pandasoftware.com/activescan/com/activescan_principal.htm

    It should list some files that are infected but can not be removed. Please include that information in your next post.



    Reboot and post a new hijackthis log.
  • kris0916kris0916 Tennessee
    edited April 2005
    Buckeye Sam,
    Here is my new hjt log. I got a error message at the end it said:
    Unexpected error occurred! Error #52(Bad file name or number) in Sub
    GetLong Path (?exe). Please send a report to merjn@spyware.com mentioning
    what I was doing & what window I have.
    Sould I do anything about this?
    I will run panda software and send you that info.
    Here's HJT Log. Thanks Kris


    Logfile of HijackThis v1.99.1
    Scan saved at 9:44:47 AM, on 4/8/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\Nhksrv.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
    C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
    C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\DELLMMKB.EXE
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\PROGRA~1\WEATHE~1\wthrtray.exe
    C:\Program Files\Trend Micro\Internet Security\pccguide.exe
    C:\Program Files\Trend Micro\Internet Security\PCClient.exe
    C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\interMute\SpySubtract\SpySub.exe
    C:\Program Files\Netropa\OSD.exe
    C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
    C:\WINDOWS\System32\HPZipm12.exe
    C:\Documents and Settings\Administrator\Desktop\HJT\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = dynhost.inetcam.com;register.inetcam.com;
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [X10Weax] C:\PROGRA~1\WEATHE~1\wthrtray.exe
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
    O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
    O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {47F591A2-8783-11D2-8343-00A0C945A819} (RFXPlayer Class) - http://download.richfx.com/player/mediaversion/005/latest/twophase.cab
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
    O23 - Service: Trend Micro Personal Firewall (PccPfw) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
  • kris0916kris0916 Tennessee
    edited April 2005
    Buckeye Sam,
    Wow! Pretty long scan. It said I had 7 and it look like it could only fix one.
    But here is Panda's Test. Thanks, Kris

    Incident Status Location

    Adware:Adware/SaveNow No disinfected C:\WINDOWS\Downloaded Program Files\WUInst.dll
    Adware:Adware/ScBar No disinfected C:\Program Files\ScBar
    Adware:Adware/DownloadWare No disinfected C:\Program Files\medch
    Spyware:Spyware/BetterInet No disinfected Windows Registry
    Adware:Adware/SideSearch No disinfected C:\Documents and Settings\Kristina Burns\Application Data\Lycos
    Adware:Adware/FreeScratch No disinfected C:\Program Files\fsw
    Adware:Adware/FunWeb No disinfected C:\WINDOWS\Downloaded Program Files\f3initialsetup1.0.0.5.inf
    Adware:Adware/nCase No disinfected C:\WINDOWS\SYSTEM32\ezStub3.dll
    Virus:Trj/Rameh.A Disinfected C:\WINDOWS\SYSTEM32\Mx0n11n3.dll
    Adware:Adware/nCase No disinfected C:\WINDOWS\SYSTEM32\Xcite.dll
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

    How to see hidden files in Windows


    Reboot your computer into Safe Mode

    Then delete these files or directories (Do not be concerned if they do not exist):

    C:\WINDOWS\Downloaded Program Files\WUInst.dll
    C:\Program Files\ScBar
    C:\Program Files\medch
    C:\Documents and Settings\Kristina Burns\Application Data\Lycos
    C:\Program Files\fsw
    C:\WINDOWS\Downloaded Program Files\f3initialsetup1.0.0.5.inf
    C:\WINDOWS\SYSTEM32\ezStub3.dll
    C:\WINDOWS\SYSTEM32\Xcite.dll


    Reboot your computer to go back to normal mode.



    Please follow these instructions to run Adware.
    • Download, install, update, configure, and run Ad-Aware SE Personal 1.05.
      1. Download Ad-Aware SE Personal 1.05:
      2. Install Ad-Aware SE Personal 1.05:
        • Double-click on aawsepersonal.exe to install the program.
        • Follow the default settings for installation.
        • After the program has finished installing uncheck the "Perform a full system scan now", "Update definition file now", and "Open the help file now" boxes.
      3. Update Ad-Aware SE Personal 1.05:
        • Double-click the Ad-Aware SE Personal icon on your desktop.
        • Click "Check for updates now" then click "Connect".
        • It will check for any updates. If any are found click "OK" to download and install the updates. Once it has finished click "Finish".
      4. Configure Ad-Aware SE Personal 1.05:
        • Click on the Gear button at the top of the window.
        • Click "General" on the left hand side to display the General Settings box.
          • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
            • "Automatically save logfile"
            • "Automatically quarantine objects prior to removal"
            • "Safe Mode (always request confirmation)"
            • "Prompt to update outdated definitions" - change to 7 days from the default 14.
        • Click "Scanning" on the left hand side to display the Scan Settings box.
          • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
            • "Scan within archives"
            • "Select drives & folders to scan" - select your hard drive(s).
            • "Scan active processes"
            • "Scan registry"
            • "Deep-scan registry"
            • "Scan my IE favorites for banned URLs"
            • "Scan my Hosts file"
        • Click "Advanced" on the left hand side to display the Advanced Settings box.
          • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
            • "Move deleted files to Recycle Bin"
            • "Include additional object information"
            • "Include negligible objects information"
            • "Include environment information"
        • Click "Defaults" on the left hand side to display the Default Settings box.
          • Make sure these items have your preferred settings in them.:
            • "Default homepage"
            • "Default searchpage"
        • Click "Tweak" on the left hand side to display the Tweak Settings box.
          • Click the + (plus) sign next to the Log Files section. This will expand the section.
          • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
            • "Include basic Ad-Aware settings in log file"
            • "Include additional Ad-Aware settings in log file"
            • "Include reference summary in log file"
            • "Include alternate data stream details in log file"
          • Click the + (plus) sign next to the Scanning Engine section. This will expand the section.
          • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
            • "Unload recognized processes & modules during scan"
            • "Scan registry for all users instead of current user only"
            • "Obtain command line of scanned processes"
          • Click the + (plus) sign next to the Cleaning Engine section. This will expand the section.
          • Make sure these items have a green check next to them. If they do not, click once on the circle next to them to put a green checkmark:
            • "Always try to unload modules before deletion"
            • "During removal, unload Explorer and IE if necessary"
            • "Let Windows remove files in use at next reboot"
            • "Delete quarantined objects after restoring"
        • Once you are done with these settings, click "Proceed" to save them.
        • This will take you back to the main screen.
      5. Run Ad-Aware SE Personal 1.05:
        • Click the "Start" button.
        • Uncheck the "Search for negligible risk entries" entry.
        • Choose the "Use custom scanning options" scan mode.
        • Click the "Next" button.
        • Ad-Aware will begin to scan for malware residing on your computer.
        • Allow the scan to finish.
        • Right-click on any entry in the list and click "Select All" to select the whole list.
        • Click "Next" and choose "OK" at the prompt to quarantine and remove the objects.

    Reboot and post a new hijackthis log and we'll see what's left.
  • kris0916kris0916 Tennessee
    edited April 2005
    Buckeye Sam,
    Of 8 entrys you want me to delete in safe mode where do I go to find them?
    Not to computer savy. Kris
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    Navigate to these files using Explorer. Right click on the Start button and select "Explore all users" to open up Explorer.
  • kris0916kris0916 Tennessee
    edited April 2005
    Buckeye Sam,
    Got there but where do I go. I looked in several folders. Couldn't see c:\windows\downloaded program files\WUinst.dll. Where would this be I saw that
    Panda found it so I now it is there. Help is needed. Kris :rolleyes:
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

    How to see hidden files in Windows

    It is possible that some files may not exist. Just be sure to look for each one and delete the ones that you find. And then follow the rest of the instructions.
  • kris0916kris0916 Tennessee
    edited April 2005
    HI There,
    Well I guess I deleted what I could. I got this note Generic Host encountered a
    problem process of win 32 services.
    Gosh no telling what I did!!!
    Here's the new HJT. Kris
    Logfile of HijackThis v1.99.1
    Scan saved at 8:51:09 AM, on 4/9/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\Nhksrv.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
    C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
    C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\DELLMMKB.EXE
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\PROGRA~1\WEATHE~1\wthrtray.exe
    C:\Program Files\Trend Micro\Internet Security\pccguide.exe
    C:\Program Files\Trend Micro\Internet Security\PCClient.exe
    C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\Program Files\Netropa\OSD.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\interMute\SpySubtract\SpySub.exe
    C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
    C:\WINDOWS\System32\HPZipm12.exe
    C:\Documents and Settings\Administrator\Desktop\HJT\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = dynhost.inetcam.com;register.inetcam.com;
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [X10Weax] C:\PROGRA~1\WEATHE~1\wthrtray.exe
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
    O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
    O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {47F591A2-8783-11D2-8343-00A0C945A819} (RFXPlayer Class) - http://download.richfx.com/player/mediaversion/005/latest/twophase.cab
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
    O23 - Service: Trend Micro Personal Firewall (PccPfw) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = dynhost.inetcam.com;register.inetcam.com;
    O4 - HKLM\..\Run: [X10Weax] C:\PROGRA~1\WEATHE~1\wthrtray.exe



    Then delete this folder:

    C:\PROGRAM FILES\WEATHE~1 <- the spelling will not be exactly like this, but you should be able to determine the correct folder to delete.




    Reboot your computer to go back to normal mode.




    Now you need to determine which antivirus program you want to keep. Having both of them running at the same time can cause serious problems. Uninstall the one you want to get rid by going to Start -> Control Panel -> Add/Remove Programs



    Finally let's clean out your temp files.
    Please download, install, and run CCleaner
    http://www.ccleaner.com/ccdownload.php



    Reboot and post one last hijackthis log. Let me know of any problems or complications that you are having.
  • kris0916kris0916 Tennessee
    edited April 2005
    Hi There!
    Well I did what you said but I did HJT in Normal Mode. I hope that doesn't make
    a whole lot of difference. I got rid of Trend Micro and ran CCleaner. Here's my
    log. Kris

    Logfile of HijackThis v1.99.1
    Scan saved at 6:00:43 PM, on 4/10/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\Nhksrv.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\DELLMMKB.EXE
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\interMute\SpySubtract\SpySub.exe
    C:\Program Files\Netropa\OSD.exe
    C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
    C:\WINDOWS\System32\HPZipm12.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Documents and Settings\Administrator\Desktop\HJT\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {47F591A2-8783-11D2-8343-00A0C945A819} (RFXPlayer Class) - http://download.richfx.com/player/mediaversion/005/latest/twophase.cab
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    Your log is clean!

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

      You can find instructions on how to enable and reenable system restore here:

      Managing Windows Millenium System Restore

      or

      Windows XP System Restore Guide

      Renable system restore with instructions from tutorial above

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        1. Change the Download signed ActiveX controls to Prompt
        2. Change the Download unsigned ActiveX controls to Disable
        3. Change the Initialize and script ActiveX controls not marked as safe to Disable
        4. Change the Installation of desktop items to Prompt
        5. Change the Launching programs and files in an IFRAME to Prompt
        6. Change the Navigate sub-frames across different domains to Prompt
        7. When all these settings have been made, click on the OK button.
        8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.

    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.
  • kris0916kris0916 Tennessee
    edited April 2005
    Buckeye Sam,
    I want to thank You very much for all your time & help getting me back
    to normal. I will do all that you say and hope I stay virus & spyware free.
    But if by chance something happens I know where to come & get great help.
    All of you working there are the best! Thanks Again, Kris :D
This discussion has been closed.