Options

Cannot Remove Spyware

Unknown
edited April 2005 in Spyware & Virus Removal
I am new at this and am having great difficulty in removing some spyware from my PC. Adaware says I have VX2 in SYSES.exe but the VX2 addin says it is all clean. Spybot says I have url.searchhook.atlpz which I can clean from registry but it jut comes straight back. Hijack this says the following:

Logfile of HijackThis v1.99.1
Scan saved at 00:01:15, on 08/04/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.00 (5.00.2614.3500)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\ENCOMPASS\ENCMONTR.EXE
C:\PROGRAM FILES\NORTON CLEANSWEEP\CSINJECT.EXE
C:\WINDOWS\SYSTEM\MSGLOOP.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\PROGRAM FILES\DIRECTCD\DIRECTCD.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\WINDOWS\SYSTEM\IGFXTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\RNATHCHK.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SDKFB.EXE
C:\PROGRAM FILES\MICROSOFT MONEY\SYSTEM\REMINDER.EXE
C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE
C:\WINDOWS\RunDLL.exe
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\BACKWEB\BACKWEB\PROGRAM\BACKWEB.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
C:\PROGRAM FILES\TEXTBRIDGE CLASSIC\BIN\TBMENU.EXE
C:\PROGRAM FILES\NORTON CLEANSWEEP\CSINSM32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\Program Files\Norton CleanSweep\Monwow.exe
C:\PROGRAM FILES\BACKWEB\BACKWEB\PROGRAM\FREXT.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\TEMP\HIJACKTHIS.EXE
C:\WINDOWS\NOTEPAD.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\LAVASOFT\AD-AWARE SE PERSONAL\AD-AWARE.EXE
C:\WINDOWS\SYSTEM\SYSES.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\HJT\HIJACKTHIS.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - Default URLSearchHook is missing
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: Class - {961F61DD-3C41-BD74-1AE4-FECCD9907C11} - C:\WINDOWS\SYSTEM\ATLKT32.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
O4 - HKLM\..\Run: [AtiKey] Atitask.exe
O4 - HKLM\..\Run: [Vshwin32EXE] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
O4 - HKLM\..\Run: [VsStatEXE] C:\Program Files\Network Associates\McAfee VirusScan\VSSTAT.EXE /SHOWWARNING
O4 - HKLM\..\Run: [VsEcomrEXE] C:\Program Files\Network Associates\McAfee VirusScan\vsecomr.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\Program Files\DirectCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\NAVAPW32.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\SYSTEM\hkcmd.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [SDKFB.EXE] C:\WINDOWS\SDKFB.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Vshwin32EXE] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
O4 - HKLM\..\RunServices: [Encompass_ENCMONTR] C:\Program Files\Encompass\ENCMONTR.EXE
O4 - HKLM\..\RunServices: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe /RUNSERVICES
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [SYSES.EXE] C:\WINDOWS\SYSTEM\SYSES.EXE /s
O4 - HKLM\..\RunServices: [ADDKQ.EXE] C:\WINDOWS\SYSTEM\ADDKQ.EXE /s
O4 - HKCU\..\Run: [Reminder] C:\Program Files\Microsoft Money\System\reminder.exe
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - Startup: HP Updates.lnk = C:\Program Files\BackWeb\BackWeb\Program\backweb.exe
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: Corel Colleagues & Contacts Reminders.LNK = C:\Program Files\Corel\Print Office\cffrem.exe
O4 - Startup: TextBridge Instant Access OCR.lnk = C:\Program Files\TextBridge Classic\Bin\TBMENU.EXE
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton CleanSweep\csinsm32.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O16 - DPF: {776706AE-CACA-4EA3-93DF-BB83D9259DA9} (MailConfigure Class) - http://supportservices.msn.com/us/smtptool/MailCfg.cab

Can anyone help me here?
Thanks

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    Please follow these steps to remove the HSA from your computer.

    Step 1
    Download this tool called AboutBuster http://www.downloads.subratam.org/AboutBuster.zip
    Unzip it to your desktop but don't run it yet.


    Step 2
    Download Adaware SE Personal from http://www.lavasoft.de/english/default.shtml. Install and open Adaware and click on *Check for Updates Now* and then *Connect*. It will find a new reference-file. Click *ok* and let it download and install the updates by clicking on *Finish* .This will return you to the main screen. Exit Adaware.


    Step 3
    Print out these instructions so you have them handy as most of the steps need to be done in safe mode and you may not be able to go online.


    Step 4
    Make sure your PC is configured to show hidden files.
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"


    Step 5
    Reboot to Safe Mode
    Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode. To get back to normal mode just restart the computer as you normally would.


    Step 6
    Scan with Hijack This and put checks next to all the following, then click "Fix Checked"


    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R3 - Default URLSearchHook is missing
    O2 - BHO: Class - {961F61DD-3C41-BD74-1AE4-FECCD9907C11} - C:\WINDOWS\SYSTEM\ATLKT32.DLL
    O4 - HKLM\..\Run: [SDKFB.EXE] C:\WINDOWS\SDKFB.EXE
    O4 - HKLM\..\RunServices: [SYSES.EXE] C:\WINDOWS\SYSTEM\SYSES.EXE /s
    O4 - HKLM\..\RunServices: [ADDKQ.EXE] C:\WINDOWS\SYSTEM\ADDKQ.EXE /s


    and delete the following files if present(do not be concerned if some do not exist).


    C:\WINDOWS\SYSTEM\ATLKT32.DLL
    C:\WINDOWS\SYSTEM\SYSES.EXE
    C:\WINDOWS\SYSTEM\ADDKQ.EXE
    C:\WINDOWS\SDKFB.EXE




    Step 7
    Double click AboutBuster.exe that you downloaded earlier. Click OK, click Start, then click OK. This will scan your computer for the bad files and delete them. Save the report(copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.


    Step 8
    Scan with Adaware and let it remove any bad files found.


    Step 9
    Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

    Temporary Files
    Temporary Internet Files
    Recycle Bin


    Step 10
    Reboot to normal mode, scan again with Hijack This and post a new log here.


    Step 10
    Finally, do an online scan at one of the following sites. Let it remove any infected files found.
    http://housecall.antivirus.com
    or
    http://www.pandasoftware.com/activescan/com/activescan_principal.htm


    Post a fresh HijackThis log and the AboutBuster report back here please.
  • Gisbo
    edited April 2005
    Thanks a whole bunch for the advice...

    The AboutBuster scan returned the following:

    Scanned at: 20:11:42 on: 10/04/05


    -- Scan 1
    About:Buster Version 4.0
    Reference List : 19


    ADS not scanned System(FAT)
    Attempted Clean Of Temp folder.
    Removed Uninstall Key (HSA)
    Removed Uninstall Key (SE)
    Removed Uninstall Key (SW)
    Pages Reset... Done!

    -- Scan 2
    About:Buster Version 4.0
    Reference List : 19


    ADS not scanned System(FAT)
    Attempted Clean Of Temp folder.
    Pages Reset... Done!

    ...and the Hijack This log was as follows:

    Logfile of HijackThis v1.99.1
    Scan saved at 20:22:20, on 10/04/05
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v5.00 (5.00.2614.3500)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSGLOOP.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\PROGRAM FILES\ENCOMPASS\ENCMONTR.EXE
    C:\WINDOWS\SYSTEM\MSG32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\NORTON CLEANSWEEP\CSINJECT.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
    C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
    C:\PROGRAM FILES\DIRECTCD\DIRECTCD.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\WINDOWS\SYSTEM\IGFXTRAY.EXE
    C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\RNATHCHK.EXE
    C:\PROGRAM FILES\MICROSOFT MONEY\SYSTEM\REMINDER.EXE
    C:\WINDOWS\RunDLL.exe
    C:\PROGRAM FILES\BACKWEB\BACKWEB\PROGRAM\BACKWEB.EXE
    C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\TEXTBRIDGE CLASSIC\BIN\TBMENU.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
    C:\PROGRAM FILES\NORTON CLEANSWEEP\CSINSM32.EXE
    C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
    C:\Program Files\Norton CleanSweep\Monwow.exe
    C:\PROGRAM FILES\BACKWEB\BACKWEB\PROGRAM\FREXT.EXE
    C:\PROGRAM FILES\HJT\HIJACKTHIS.EXE

    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
    O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
    O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
    O4 - HKLM\..\Run: [AtiKey] Atitask.exe
    O4 - HKLM\..\Run: [Vshwin32EXE] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
    O4 - HKLM\..\Run: [VsStatEXE] C:\Program Files\Network Associates\McAfee VirusScan\VSSTAT.EXE /SHOWWARNING
    O4 - HKLM\..\Run: [VsEcomrEXE] C:\Program Files\Network Associates\McAfee VirusScan\vsecomr.exe
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe
    O4 - HKLM\..\Run: [Adaptec DirectCD] C:\Program Files\DirectCD\DIRECTCD.EXE
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
    O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\NAVAPW32.EXE
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\SYSTEM\hkcmd.exe
    O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [Vshwin32EXE] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
    O4 - HKLM\..\RunServices: [Encompass_ENCMONTR] C:\Program Files\Encompass\ENCMONTR.EXE
    O4 - HKLM\..\RunServices: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe /RUNSERVICES
    O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton CleanSweep\CSINJECT.EXE
    O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
    O4 - HKCU\..\Run: [Reminder] C:\Program Files\Microsoft Money\System\reminder.exe
    O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
    O4 - Startup: HP Updates.lnk = C:\Program Files\BackWeb\BackWeb\Program\backweb.exe
    O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    O4 - Startup: Corel Colleagues & Contacts Reminders.LNK = C:\Program Files\Corel\Print Office\cffrem.exe
    O4 - Startup: TextBridge Instant Access OCR.lnk = C:\Program Files\TextBridge Classic\Bin\TBMENU.EXE
    O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton CleanSweep\csinsm32.exe
    O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
    O16 - DPF: {776706AE-CACA-4EA3-93DF-BB83D9259DA9} (MailConfigure Class) - http://supportservices.msn.com/us/smtptool/MailCfg.cab


    I also did a virus scan which came up all clear.

    Am I being over optimistic in thinking that this is all sorted now?

    If not, I am eternally grateful for the time you put into answering my query.









    Buckeye_Sam wrote:
    Please follow these steps to remove the HSA from your computer.

    Step 1
    Download this tool called AboutBuster http://www.downloads.subratam.org/AboutBuster.zip
    Unzip it to your desktop but don't run it yet.


    Step 2
    Download Adaware SE Personal from http://www.lavasoft.de/english/default.shtml. Install and open Adaware and click on *Check for Updates Now* and then *Connect*. It will find a new reference-file. Click *ok* and let it download and install the updates by clicking on *Finish* .This will return you to the main screen. Exit Adaware.


    Step 3
    Print out these instructions so you have them handy as most of the steps need to be done in safe mode and you may not be able to go online.


    Step 4
    Make sure your PC is configured to show hidden files.
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"


    Step 5
    Reboot to Safe Mode
    Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode. To get back to normal mode just restart the computer as you normally would.


    Step 6
    Scan with Hijack This and put checks next to all the following, then click "Fix Checked"


    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R3 - Default URLSearchHook is missing
    O2 - BHO: Class - {961F61DD-3C41-BD74-1AE4-FECCD9907C11} - C:\WINDOWS\SYSTEM\ATLKT32.DLL
    O4 - HKLM\..\Run: [SDKFB.EXE] C:\WINDOWS\SDKFB.EXE
    O4 - HKLM\..\RunServices: [SYSES.EXE] C:\WINDOWS\SYSTEM\SYSES.EXE /s
    O4 - HKLM\..\RunServices: [ADDKQ.EXE] C:\WINDOWS\SYSTEM\ADDKQ.EXE /s


    and delete the following files if present(do not be concerned if some do not exist).


    C:\WINDOWS\SYSTEM\ATLKT32.DLL
    C:\WINDOWS\SYSTEM\SYSES.EXE
    C:\WINDOWS\SYSTEM\ADDKQ.EXE
    C:\WINDOWS\SDKFB.EXE




    Step 7
    Double click AboutBuster.exe that you downloaded earlier. Click OK, click Start, then click OK. This will scan your computer for the bad files and delete them. Save the report(copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.


    Step 8
    Scan with Adaware and let it remove any bad files found.


    Step 9
    Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

    Temporary Files
    Temporary Internet Files
    Recycle Bin


    Step 10
    Reboot to normal mode, scan again with Hijack This and post a new log here.


    Step 10
    Finally, do an online scan at one of the following sites. Let it remove any infected files found.
    http://housecall.antivirus.com
    or
    http://www.pandasoftware.com/activescan/com/activescan_principal.htm


    Post a fresh HijackThis log and the AboutBuster report back here please.
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    Your log looks clean to me. However there are still a few issues that you will want to address. I see signs of two separate antivirus programs running at the same time. This is a bad idea and can cause conflicts with your computer. Pick one to keep and uninstall the other one.



    OPTIONAL FIXES
    You can have Hijackthis fix these lines as well. None of these lines are malware, but just unnecessary programs that load up at startup and hog your computer's resources. This will make your computer load faster and run better, but if you notice something listed that you use often and want to load do not fix it with Hijackthis.

    O4 - HKLM\..\Run: [Adaptec DirectCD] C:\Program Files\DirectCD\DIRECTCD.EXE
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
    O4 - Startup: HP Updates.lnk = C:\Program Files\BackWeb\BackWeb\Program\backweb.exe
    O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    O4 - Startup: TextBridge Instant Access OCR.lnk = C:\Program Files\TextBridge Classic\Bin\TBMENU.EXE
    O4 - Startup: Corel Colleagues & Contacts Reminders.LNK = C:\Program Files\Corel\Print Office\cffrem.exe
    O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE



    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

      You can find instructions on how to enable and reenable system restore here:

      Managing Windows Millenium System Restore

      or

      Windows XP System Restore Guide

      Renable system restore with instructions from tutorial above

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        1. Change the Download signed ActiveX controls to Prompt
        2. Change the Download unsigned ActiveX controls to Disable
        3. Change the Initialize and script ActiveX controls not marked as safe to Disable
        4. Change the Installation of desktop items to Prompt
        5. Change the Launching programs and files in an IFRAME to Prompt
        6. Change the Navigate sub-frames across different domains to Prompt
        7. When all these settings have been made, click on the OK button.
        8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.

    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.
Sign In or Register to comment.