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help needed for removing the HSA spyware
Hi Guys!
my computer got this spyware yesterday.i think Home Search Assisstent(HSA) has got onto my computer. I already ran Ad-Aware, Spy bot with latest updates. but with no use they are again comming back.
I can't find the bad entry from good one in my HJT log.
If you guys can help me, it would be much appreciated
thank you in advance
venkat
Here's my HJT log file:
Logfile of HijackThis v1.99.1
Scan saved at 2:05:49 PM, on 4/12/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Altiris\AClient\AClient.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClient.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClientTransport.exe
C:\PROGRA~1\NavNT\DefWatch.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft Analysis Services\Bin\msmdsrv.exe
C:\PROGRA~1\NavNT\Rtvscan.exe
C:\WINNT\Explorer.EXE
C:\WINNT\crtc.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe
C:\WINNT\System32\hkcmd.exe
C:\Program Files\AClient\Bin\XCDiffCache.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\system32\atlrv.exe
C:\Program Files\Altiris\AClient\AClntUsr.EXE
C:\WINNT\System32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\FaxSrPTM\FaxSrPTM.exe
C:\Program Files\AClient\Bin\XCGSTask.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\WINNT\system32\userinit.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINNT\System32\wuauclt.exe
C:\HJT\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\iyjcb.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\iyjcb.dll/sp.html#28129
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {EA8CB77E-757A-6039-B326-4350E5ADBCA0} - C:\WINNT\system32\ietr32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [AeXSWDUsr] "C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINNT\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINNT\System32\hkcmd.exe
O4 - HKLM\..\Run: [Afaria Client File Differencing] C:\Program Files\AClient\Bin\XCDiffCache.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [atlrv.exe] C:\WINNT\system32\atlrv.exe
O4 - HKLM\..\Run: [AClntUsr] C:\Program Files\Altiris\AClient\AClntUsr.EXE
O4 - HKLM\..\RunOnce: [crtc.exe] C:\WINNT\crtc.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\System32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Afaria Client Generic Scheduler.lnk = C:\Program Files\AClient\Bin\XCGSTask.exe
O4 - Global Startup: Fax Sr. Print to Mail.lnk = C:\FaxSrPTM\FaxSrPTM.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1113255806587
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = hq.aflac.com
O17 - HKLM\Software\..\Telephony: DomainName = hq.aflac.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = hq.aflac.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = hq.aflac.com
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: igfxcui - C:\WINNT\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINNT\system32\appod32.exe" /s (file missing)
O23 - Service: Altiris Client Service (AClient) - Altiris, Inc. - C:\Program Files\Altiris\AClient\AClient.exe
O23 - Service: Altiris eXpress NS Client (AeXNSClient) - Altiris - C:\Program Files\Altiris\eXpress\NS Client\AeXNSClient.exe
O23 - Service: Altiris eXpress NS Client Transport (AeXNSClientTransport) - Altiris - C:\Program Files\Altiris\eXpress\NS Client\AeXNSClientTransport.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\NavNT\DefWatch.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\NavNT\Rtvscan.exe
my computer got this spyware yesterday.i think Home Search Assisstent(HSA) has got onto my computer. I already ran Ad-Aware, Spy bot with latest updates. but with no use they are again comming back.
I can't find the bad entry from good one in my HJT log.
If you guys can help me, it would be much appreciated
thank you in advance
venkat
Here's my HJT log file:
Logfile of HijackThis v1.99.1
Scan saved at 2:05:49 PM, on 4/12/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Altiris\AClient\AClient.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClient.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClientTransport.exe
C:\PROGRA~1\NavNT\DefWatch.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft Analysis Services\Bin\msmdsrv.exe
C:\PROGRA~1\NavNT\Rtvscan.exe
C:\WINNT\Explorer.EXE
C:\WINNT\crtc.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe
C:\WINNT\System32\hkcmd.exe
C:\Program Files\AClient\Bin\XCDiffCache.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\system32\atlrv.exe
C:\Program Files\Altiris\AClient\AClntUsr.EXE
C:\WINNT\System32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\FaxSrPTM\FaxSrPTM.exe
C:\Program Files\AClient\Bin\XCGSTask.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\WINNT\system32\userinit.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINNT\System32\wuauclt.exe
C:\HJT\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\iyjcb.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\iyjcb.dll/sp.html#28129
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {EA8CB77E-757A-6039-B326-4350E5ADBCA0} - C:\WINNT\system32\ietr32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [AeXSWDUsr] "C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINNT\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINNT\System32\hkcmd.exe
O4 - HKLM\..\Run: [Afaria Client File Differencing] C:\Program Files\AClient\Bin\XCDiffCache.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [atlrv.exe] C:\WINNT\system32\atlrv.exe
O4 - HKLM\..\Run: [AClntUsr] C:\Program Files\Altiris\AClient\AClntUsr.EXE
O4 - HKLM\..\RunOnce: [crtc.exe] C:\WINNT\crtc.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\System32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Afaria Client Generic Scheduler.lnk = C:\Program Files\AClient\Bin\XCGSTask.exe
O4 - Global Startup: Fax Sr. Print to Mail.lnk = C:\FaxSrPTM\FaxSrPTM.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1113255806587
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = hq.aflac.com
O17 - HKLM\Software\..\Telephony: DomainName = hq.aflac.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = hq.aflac.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = hq.aflac.com
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: igfxcui - C:\WINNT\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINNT\system32\appod32.exe" /s (file missing)
O23 - Service: Altiris Client Service (AClient) - Altiris, Inc. - C:\Program Files\Altiris\AClient\AClient.exe
O23 - Service: Altiris eXpress NS Client (AeXNSClient) - Altiris - C:\Program Files\Altiris\eXpress\NS Client\AeXNSClient.exe
O23 - Service: Altiris eXpress NS Client Transport (AeXNSClientTransport) - Altiris - C:\Program Files\Altiris\eXpress\NS Client\AeXNSClientTransport.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\NavNT\DefWatch.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\NavNT\Rtvscan.exe
0
Comments
Step 1
Download cwsserviceremove.zip and extract it to your desktop:
http://lineofire.geekstogo.com/cwsserviceremove.zip
Step 2
Download this tool called AboutBuster http://www.downloads.subratam.org/AboutBuster.zip
Unzip it to your desktop but don't run it yet.
Step 3
Download Adaware SE Personal from http://www.lavasoft.de/english/default.shtml. Install and open Adaware and click on *Check for Updates Now* and then *Connect*. It will find a new reference-file. Click *ok* and let it download and install the updates by clicking on *Finish* .This will return you to the main screen. Exit Adaware.
Step 4
Print out these instructions so you have them handy as most of the steps need to be done in safe mode and you may not be able to go online.
Step 5
Make sure your PC is configured to show hidden files.
Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"
Step 6
Next, go to Start->Run and type "Services.msc" (without quotes) then hit Ok
Scroll down and find the service called Remote Procedure Call (RPC) Helper. When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows.
Step 7
Reboot to Safe Mode
Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode. To get back to normal mode just restart the computer as you normally would.
Step 8
Scan with Hijack This and put checks next to all the following, then click "Fix Checked"
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\iyjcb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\iyjcb.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\iyjcb.dll/sp.html#28129
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {EA8CB77E-757A-6039-B326-4350E5ADBCA0} - C:\WINNT\system32\ietr32.dll
O4 - HKLM\..\Run: [atlrv.exe] C:\WINNT\system32\atlrv.exe
O4 - HKLM\..\RunOnce: [crtc.exe] C:\WINNT\crtc.exe
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINNT\system32\appod32.exe" /s (file missing)
and delete the following files if present(do not be concerned if some do not exist).
C:\WINNT\system32\appod32.exe
C:\WINNT\system32\atlrv.exe
C:\WINNT\system32\ietr32.dll
C:\WINNT\crtc.exe
C:\WINNT\iyjcb.dll
Step 9
Double click AboutBuster.exe that you downloaded earlier. Click OK, click Start, then click OK. This will scan your computer for the bad files and delete them. Save the report(copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.
Step 10
Scan with Adaware and let it remove any bad files found.
Step 11
Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:
Temporary Files
Temporary Internet Files
Recycle Bin
Step 12
Find the cwsserviceremove.reg that you downloaded in Step one. Double click on the cwsserviceemove.reg Answer ‘Yes’ when asked to have its contents added to the Registry.
Step 13
Reboot to normal mode, scan again with Hijack This and post a new log here.
Step 14
Finally, do an online scan at one of the following sites. Let it remove any infected files found.
http://housecall.antivirus.com
or
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Post a fresh HijackThis log and the AboutBuster report back here please.