Home Search Assistent, Plz help

Unknown

Hi

First of all sorry the bad english...

I got this hijack Home search assistent/shoping wizard some days ago and just cant get make it go away! I tried everything. I tried to follow the tutorial but it is still here. I dont know what else to do. Plz help if u can.Thx

Take into consideration that im not a computer expert or anything near that...

Logfile of HijackThis v1.99.1
Scan saved at 23:21:41, on 29-04-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\crypserv.exe
C:\Programas\Ficheiros comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\mfczq.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ipmn32.exe
C:\Programas\MSN Messenger\msnmsgr.exe
C:\Programas\Zone Labs\ZoneAlarm\zapro.exe
C:\Programas\Internet Explorer\iexplore.exe
C:\Programas\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {2938F76F-DE0A-0598-C19A-601514AA2F5D} - C:\WINDOWS\system32\ipph32.dll
O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programas\Ficheiros comuns\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [ipxl.exe] C:\WINDOWS\system32\ipxl.exe
O4 - HKLM\..\Run: [ipmn32.exe] C:\WINDOWS\system32\ipmn32.exe
O4 - HKLM\..\RunOnce: [mfczq.exe] C:\WINDOWS\mfczq.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Programas\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Programas\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Atalho para zonealarm.lnk = C:\Programas\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll (file missing)
O9 - Extra button: AdsCleaner Bar - {B5D8F853-BEC9-4F9C-B3C9-0F744B6869D1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/packages/GSManager.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ipzn.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHEI~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

SpywareShooter

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ohdnv.dll/sp.html#83556
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {2938F76F-DE0A-0598-C19A-601514AA2F5D} - C:\WINDOWS\system32\ipph32.dll
O4 - HKLM\..\Run: [ipxl.exe] C:\WINDOWS\system32\ipxl.exe
O4 - HKLM\..\Run: [ipmn32.exe] C:\WINDOWS\system32\ipmn32.exe
O4 - HKLM\..\RunOnce: [mfczq.exe] C:\WINDOWS\mfczq.exe
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ipzn.exe (file missing)

Fix those entries then find and delete the following files:
C:\WINDOWS\system32\ohdnv.dll
C:\WINDOWS\system32\ipph32.dll
C:\WINDOWS\system32\ipxl.exe
C:\WINDOWS\system32\ipmn32.exe
C:\WINDOWS\mfczq.exe

Then reboot your computer and post a new log.

Vinha

Here it is:
Edit: I set it up so i can view hidden files.
(i dont know why but could not find C:\WINDOWS\system32\ipph32.dll)

Logfile of HijackThis v1.99.1
Scan saved at 23:42:52, on 29-04-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\crypserv.exe
C:\Programas\Ficheiros comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\Programas\MSN Messenger\msnmsgr.exe
C:\Programas\Zone Labs\ZoneAlarm\zapro.exe
C:\Programas\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\HJT\HijackThis.exe

O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programas\Ficheiros comuns\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Programas\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Programas\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Atalho para zonealarm.lnk = C:\Programas\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll (file missing)
O9 - Extra button: AdsCleaner Bar - {B5D8F853-BEC9-4F9C-B3C9-0F744B6869D1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/packages/GSManager.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ipzn.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHEI~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

SpywareShooter

O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll (file missing)
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ipzn.exe (file missing)

Fix those entries then reboot your computer and post a new log.

Vinha

Here:

Logfile of HijackThis v1.99.1
Scan saved at 0:46:31, on 30-04-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\crypserv.exe
C:\Programas\Ficheiros comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\Programas\MSN Messenger\msnmsgr.exe
C:\Programas\Spyware Doctor\swdoctor.exe
C:\Programas\Zone Labs\ZoneAlarm\zapro.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Programas\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programas\Ficheiros comuns\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Programas\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Programas\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Atalho para zonealarm.lnk = C:\Programas\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AdsCleaner Bar - {B5D8F853-BEC9-4F9C-B3C9-0F744B6869D1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/packages/GSManager.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ipzn.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHEI~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

SpywareShooter

This entry seems to be coming back:

O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ipzn.exe (file missing)

Try fixing it again, rebooting, and posting a new log. If it stays we'll have to try something different.

Vinha

OMG! I may have erased the missing file this afternon while going berserk trying to fix this!

Logfile of HijackThis v1.99.1
Scan saved at 1:32:44, on 30-04-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\crypserv.exe
C:\Programas\Ficheiros comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\Programas\MSN Messenger\msnmsgr.exe
C:\Programas\Zone Labs\ZoneAlarm\zapro.exe
C:\Programas\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\HJT\HijackThis.exe

O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programas\Ficheiros comuns\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Programas\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Programas\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Atalho para zonealarm.lnk = C:\Programas\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AdsCleaner Bar - {B5D8F853-BEC9-4F9C-B3C9-0F744B6869D1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/packages/GSManager.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ipzn.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHEI~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

SpywareShooter

It is good that that file is missing. It is part of the infection.

There may be a key left in the registry that HijackThis cannot fix. The infection doesn't seem to be coming back, but if you want to get rid of this 'trace' of the infection, you can go into the registry and look for the key. Note: This is a VERY dangerous operation. Deleting the wrong key can make (parts of) your system unusuable.

If you would like to continue, go to Start then Run and type regedit

Go to the Edit bar in the Registry Editor (regedit) and type this: 11Fßä#·ºÄÖ`I
then click Enter on your keyboard.

Highlight the keys that it finds and click "Export". Make sure that the dot for "Selected Branch" is filled in, and set a file name. Save this file on your desktop. Create as many files as you find keys with that name, and when it says "Finished Searching Through Registry", open each file, and save the contents all into one. Once you have done that rename it to "hsa.txt" and attach it to your post.

Sorry for the long instructions. To me it seems the only way to remove the key.

Vinha

SpywareShooter wrote:

Create as many files as you find keys with that name, and when it says "Finished Searching Through Registry", open each file, and save the contents all into one. Once you have done that rename it to "hsa.txt" and attach it to your post.

Sorry, but i cant understand what to do. I got this keys:

(predefinição) REG_SZ (valor não definido) <- Portuguese
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1)
ConfigFlags REG_DWORD 0*0000000 (0)
DeviceDesc REG_SZ Network Security Service
Legacy REG_DWORD 0*00000001 (1)
Service REG_SZ 11Fßä#·ºÄÖ`I

I highlighted them all, export them to desktop and saved file as "test" bur i cant understand the second part... im sorry and thanks for your help so far

SpywareShooter

You did the second part, just in a different way. Rather than saving them as a file and attaching them to the post, you just posted them in the topic, making it easier for me.

Service REG_SZ 11Fßä#·ºÄÖ`I

That is the key that you want to remove. Make sure you backup your registry before you do this. To make a backup, go to the 'File' tab and click on Export. Make sure the dot for "Export All" is filled in, and save the file to either your Desktop or My Documents.

Now remove this key: Service REG_SZ 11Fßä#·ºÄÖ`I

And exit the registry editor. Reboot, Scan with HJT, and post a new log.

Vinha

Here (i did not tried to fix that entry, just deleted the key and rebooted)


Logfile of HijackThis v1.99.1
Scan saved at 15:24:28, on 01-05-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\crypserv.exe
C:\Programas\Ficheiros comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\Programas\MSN Messenger\msnmsgr.exe
C:\Programas\Zone Labs\ZoneAlarm\zapro.exe
C:\Programas\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\HJT\HijackThis.exe

O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programas\Ficheiros comuns\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Programas\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Programas\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Atalho para zonealarm.lnk = C:\Programas\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AdsCleaner Bar - {B5D8F853-BEC9-4F9C-B3C9-0F744B6869D1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/packages/GSManager.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ipzn.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHEI~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Vinha

HI, i tried to fix O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ipzn.exe (file missing) but it is still here.

I searched again the keys and got this:

.(Predefinição) REG_SZ (valor não definido)
.Find Flags REG_DWORD 0*0000000e(14)
.LastKey REG_SZ O meu computador(translating: My computer)\HKEY_LOCAL_MACHINE\SYSTEM\controlSet001\Services\11Fßä#·ºÄÖ`I
.View REG_BINARY 2c 00 00 00 02 00 00 00 03 00 00 00 ff ff ff ff ff ff ff ff ff ff ff...

Buckeye_Sam

If you still need need help for this problem please post a new hijackthis log.

Vinha

Logfile of HijackThis v1.99.1
Scan saved at 14:50:11, on 05-05-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\crypserv.exe
C:\Programas\Ficheiros comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\Programas\MSN Messenger\msnmsgr.exe
C:\Programas\Zone Labs\ZoneAlarm\zapro.exe
C:\Programas\Messenger\msmsgs.exe
C:\Programas\Mozilla Firefox\firefox.exe
C:\HJT\HijackThis.exe

O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programas\Ficheiros comuns\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Programas\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Programas\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Atalho para zonealarm.lnk = C:\Programas\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AdsCleaner Bar - {B5D8F853-BEC9-4F9C-B3C9-0F744B6869D1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/packages/GSManager.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\ipzn.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHEI~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Buckeye_Sam

Reboot your computer into Safe Mode

Click Start -> Run -> (type) services.msc

Scroll down and find the service called Network Security Service When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows.


Run Hijackthis and click on Open the Misc Tools section -> Delete an NT Service
Copy and paste this into the text box and click OK.

11Fßä#·ºÄÖ`I


Reboot and post a new hijackthis log.

Vinha

Hi Buckeye_Sam, 1rst of all, thanks for helping. I did everything you said but when copying 11Fßä#·ºÄÖ`I to the text box and trying to delete an NT Service, HJT said that the service was not found on registry. But it seems that he is gone. Here is the new log:



Logfile of HijackThis v1.99.1
Scan saved at 17:28:35, on 05-05-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\crypserv.exe
C:\Programas\Ficheiros comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\Programas\MSN Messenger\msnmsgr.exe
C:\Programas\Zone Labs\ZoneAlarm\zapro.exe
C:\Programas\Mozilla Firefox\firefox.exe
C:\Programas\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programas\Ficheiros comuns\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Programas\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Programas\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Atalho para zonealarm.lnk = C:\Programas\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AdsCleaner Bar - {B5D8F853-BEC9-4F9C-B3C9-0F744B6869D1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\MSMSGS.EXE
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/packages/GSManager.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHEI~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Buckeye_Sam

Your log is clean!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.
   
   You can find instructions on how to enable and reenable system restore here:
   
   Managing Windows Millenium System Restore
   
   or
   
   Windows XP System Restore Guide
   
   Renable system restore with instructions from tutorial above
   
   
2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
   1. From within Internet Explorer click on the Tools menu and then click on Options.
   2. Click once on the Security tab
   3. Click once on the Internet icon so it becomes highlighted.
   4. Click once on the Custom Level button.
      1. Change the Download signed ActiveX controls to Prompt
         
      2. Change the Download unsigned ActiveX controls to Disable
         
      3. Change the Initialize and script ActiveX controls not marked as safe to Disable
         
      4. Change the Installation of desktop items to Prompt
         
      5. Change the Launching programs and files in an IFRAME to Prompt
         
      6. Change the Navigate sub-frames across different domains to Prompt
         
      7. When all these settings have been made, click on the OK button.
         
      8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
   5. Next press the Apply button and then the OK to exit the Internet Properties page.
   
   
3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
   
   See this link for a listing of some online & their stand-alone antivirus programs:
   
   Virus, Spyware, and Malware Protection and Removal Resources
   
   
4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
   
   
5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
   
   For a tutorial on Firewalls and a listing of some available ones see the link below:
   
   Understanding and Using Firewalls
   
   
6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
   
   
7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
   
   A tutorial on installing & using this product can be found here:
   
   Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
   
   
8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
   
   A tutorial on installing & using this product can be found here:
   
   Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
   
   
9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
   
   A tutorial on installing & using this product can be found here:
   
   Using SpywareBlaster to protect your computer from Spyware and Malware
   
   
10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Vinha

Hi. You can be sure i will do all that! They wont get me anymore (i hope...). Thanks for all your help SpywareShooter and Buckeye_Sam!
Just one thing. I never used IE since this started and you say that now the computer is clean, but in my add/remove programs i still have Home Assistent and Shopping wizzard. Should i do anything, run any program first to remove them from there? Or by following those steps they will go away?

Buckeye_Sam

Follow the directions at this link.

http://support.microsoft.com/default.aspx?scid=KB;EN-US;q247501&

Vinha

Ok, seems like the problem is solved! Thank you again for your help! And sorry fot the work . Ill be sure to follow the steps so that i can be more secure . Cheers!