Shopping Wizard

Unknown
edited May 2005 in Spyware & Virus Removal
Can anyone help me??!! I have 2 problems. First, my friend Shopping Wizard has attached to me again and I can't get rid of it. My stupid attempts to get rid of it have led me to the second problem - in messing about with Ad-Aware and CW Shredder, I have managed to somehow delete Internet Explorer from my system. I would like to get that back!! Can anyone help me? Thanks :confused:


Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\syscm.exe
C:\WINDOWS\System32\hpb2ksrv.exe
C:\WINDOWS\System32\hpbhksrv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\pctspk.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\hpnra.exe
C:\WINDOWS\System32\hpstatus.exe
C:\Program Files\JavaSoft\JRE\1.3.1\bin\javaw.exe
C:\WINDOWS\ieal.exe
C:\WINDOWS\System32\ctfmon.exe
C:\PROGRA~1\NET2PH~1\CommCtr.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\HPBSPSVR.EXE
C:\WINDOWS\System32\HPBJDSNT.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopOE.exe
C:\PROGRA~1\MICROS~2\Office\OUTLOOK.EXE
C:\Program Files\Outlook Express\msimn.exe
C:\Documents and Settings\Pauric Brophy\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {CB9AA2E3-7087-824B-9F29-B05B8B28F24F} - C:\WINDOWS\iedb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [HP Network Registry Agent] C:\WINDOWS\System32\hpnra.exe
O4 - HKLM\..\Run: [HP Status] C:\WINDOWS\System32\hpstatus.exe
O4 - HKLM\..\Run: [HPLJ Config] C:\Program Files\Hewlett-Packard\CLJ2500\SetConfig.exe
O4 - HKLM\..\Run: [HP Proxy Server] C:\Program Files\Hewlett-Packard\ProxyService\ProxyService.lnk
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [ieal.exe] C:\WINDOWS\ieal.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [CommCtr] C:\PROGRA~1\NET2PH~1\CommCtr.exe -auto
O4 - HKCU\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Microsoft AntiSpyware helper - {64D98C1D-819A-4452-A310-4908302D8608} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {64D98C1D-819A-4452-A310-4908302D8608} - (no file) (HKCU)
O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297B} - http://web.net2phone.com/consumer/commcenter/download/bin/IXCommCenter.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B14F8229-2339-45F2-BFB8-F551C8A551C2}: NameServer = 159.134.237.6 159.134.248.17
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Network Security Service (NSS) ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\syscm.exe" /s (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: HP Status - Hewlett-Packard Company - C:\WINDOWS\System32\hpb2ksrv.exe
O23 - Service: HP Status Print - Unknown owner - C:\WINDOWS\System32\hpbhksrv.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited May 2005
    I am a little puzzled. :scratch: It would be very difficult for you to have deleted Internet Explorer using CWShredder and Adaware. So hopefully it's still there somewhere. We'll come back to that later because obviously you have an alternate browser that you are using. Let's clean up HSA first.

    Please download CWShredder but don't run it yet.


    Download Ad-aware SE 1.05
    Install the program and launch it. First, in the main window, look in the bottom right corner and click on Check for updates now and download the latest reference files. Exit Adaware for now.


    Make sure that you can VIEW ALL HIDDEN FILES.

    Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\jzxkb.dll/sp.html#28129
    R3 - Default URLSearchHook is missing
    O2 - BHO: (no name) - {CB9AA2E3-7087-824B-9F29-B05B8B28F24F} - C:\WINDOWS\iedb.dll
    O4 - HKLM\..\Run: [ieal.exe] C:\WINDOWS\ieal.exe
    O23 - Service: Network Security Service (NSS) ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\syscm.exe" /s (file missing)



    Reboot your computer into SAFE MODE


    Now run CWShredder, making sure to click "Fix".


    Then delete these files or directories (Do not be concerned if they do not exist)

    C:\WINDOWS\system32\syscm.exe
    C:\WINDOWS\system32\jzxkb.dll
    C:\WINDOWS\ieal.exe
    C:\WINDOWS\iedb.dll



    Run a full scan with Adaware.

    Reboot your computer to go back to normal mode and post a new log.
  • gdsi520
    edited May 2005
    Hi Buckeye Sam,

    Thanks a lot for your help. It's really much appreciated. :cool: I don't know if I'm clean now. I found and cleaned everything as you instructed, except the dll file in the System 32 folder that I couldn't find.

    I am using Microsoft Outlook now since Internet Explorer disappeared.

    Thanks again for everthing

    GDSI520

    Logfile of HijackThis v1.99.1
    Scan saved at 13:37:49, on 11/05/2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Unable to get Internet Explorer version!

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\hpb2ksrv.exe
    C:\WINDOWS\System32\hpbhksrv.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\pctspk.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    C:\WINDOWS\System32\hpnra.exe
    C:\WINDOWS\System32\hpstatus.exe
    C:\Program Files\JavaSoft\JRE\1.3.1\bin\javaw.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\PROGRA~1\NET2PH~1\CommCtr.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\WINDOWS\System32\HPBSPSVR.EXE
    C:\WINDOWS\System32\HPBJDSNT.EXE
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopOE.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Documents and Settings\Pauric Brophy\Desktop\HijackThis.exe

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R3 - Default URLSearchHook is missing
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [HP Network Registry Agent] C:\WINDOWS\System32\hpnra.exe
    O4 - HKLM\..\Run: [HP Status] C:\WINDOWS\System32\hpstatus.exe
    O4 - HKLM\..\Run: [HPLJ Config] C:\Program Files\Hewlett-Packard\CLJ2500\SetConfig.exe
    O4 - HKLM\..\Run: [HP Proxy Server] C:\Program Files\Hewlett-Packard\ProxyService\ProxyService.lnk
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [CommCtr] C:\PROGRA~1\NET2PH~1\CommCtr.exe -auto
    O4 - HKCU\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra button: Microsoft AntiSpyware helper - {64D98C1D-819A-4452-A310-4908302D8608} - (no file) (HKCU)
    O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {64D98C1D-819A-4452-A310-4908302D8608} - (no file) (HKCU)
    O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297B} - http://web.net2phone.com/consumer/commcenter/download/bin/IXCommCenter.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: HP Status - Hewlett-Packard Company - C:\WINDOWS\System32\hpb2ksrv.exe
    O23 - Service: HP Status Print - Unknown owner - C:\WINDOWS\System32\hpbhksrv.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited May 2005
    Fix these two lines with hijackthis.

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R3 - Default URLSearchHook is missing


    Aside from that your log looks clean! Are you having any other problems?

    I'd recommend using Firefox as an alternate browser.
    http://www.mozilla.org/products/firefox/
  • gdsi520
    edited May 2005
    Hi Buckeye Sam,

    Thanks again for all your help. I'm sorry I haven't responded more quickly - I've been travelling the last few days - I'm in Russia now - who knows what wonderful virus I might pick up over here!!!

    I attach a new log. Am I clean now?

    Thanks for your recommendation on the new browser. I haven't downloaded it because it would take about 4 days to download 4 MB where I am now. I'll try it when I get back.

    In the meantime, have you any idea where I might look for my missing internet explorer?? Since it's disappeared, my Google Desktop has stopped working and I really need to get that back - it's such a brilliant tool. I just assume that the two things are connected. Any ideas :confused:

    Thanks again for your help!

    gdsi520

    Logfile of HijackThis v1.99.1
    Scan saved at 10:19:53, on 14/05/2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Unable to get Internet Explorer version!

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\System32\hpb2ksrv.exe
    C:\WINDOWS\System32\hpbhksrv.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\pctspk.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\WINDOWS\System32\hpnra.exe
    C:\WINDOWS\System32\hpstatus.exe
    C:\Program Files\JavaSoft\JRE\1.3.1\bin\javaw.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\PROGRA~1\NET2PH~1\CommCtr.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    C:\WINDOWS\System32\HPBSPSVR.EXE
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\WINDOWS\System32\HPBJDSNT.EXE
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopOE.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\PROGRA~1\MICROS~2\Office\OUTLOOK.EXE
    C:\Documents and Settings\Pauric Brophy\Desktop\HijackThis.exe

    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [HP Network Registry Agent] C:\WINDOWS\System32\hpnra.exe
    O4 - HKLM\..\Run: [HP Status] C:\WINDOWS\System32\hpstatus.exe
    O4 - HKLM\..\Run: [HPLJ Config] C:\Program Files\Hewlett-Packard\CLJ2500\SetConfig.exe
    O4 - HKLM\..\Run: [HP Proxy Server] C:\Program Files\Hewlett-Packard\ProxyService\ProxyService.lnk
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [CommCtr] C:\PROGRA~1\NET2PH~1\CommCtr.exe -auto
    O4 - HKCU\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra button: Microsoft AntiSpyware helper - {64D98C1D-819A-4452-A310-4908302D8608} - (no file) (HKCU)
    O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {64D98C1D-819A-4452-A310-4908302D8608} - (no file) (HKCU)
    O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297B} - http://web.net2phone.com/consumer/commcenter/download/bin/IXCommCenter.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{B14F8229-2339-45F2-BFB8-F551C8A551C2}: NameServer = 80.254.111.254 195.161.0.135
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: HP Status - Hewlett-Packard Company - C:\WINDOWS\System32\hpb2ksrv.exe
    O23 - Service: HP Status Print - Unknown owner - C:\WINDOWS\System32\hpbhksrv.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited May 2005
    What shows up in this folder.

    C:\Program Files\Internet Explorer


    Do you have iexplorer.exe ?
  • gdsi520
    edited May 2005
    Hi Buckeye_Sam,

    Thanks again for your attention. :thumbsup:

    In C:\Program Files\Internet Explorer, I have:

    Folder: Connection Wizard
    Folder: Plugins
    Folder: Signup
    File: hmmapi.dll
    6 security catalogs

    No sign of iexplore.exe

    I guess I should copy that file in there somehow and see what happens?

    Any more help would be much appreciated!!

    Thanks again,

    gdsi520
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited May 2005
    Do a search on your computer for iexplorer.exe There may be a few places where a backup copy is stored. If you find it copy it to C:\Program Files\Internet Explorer

    Then make sure you visit Windows Update and install any security patches for it.
  • gdsi520
    edited May 2005
    Hi Buckeye_Sam,

    Apologies for the delays in responding. I've been travelling for several days.

    I followed all instructions and it looks like everything is working again as it should :D

    Thanks again for everything.

    gdsi520 :thumbsup:
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited May 2005
    Good to hear! :)

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

      You can find instructions on how to enable and reenable system restore here:

      Managing Windows Millenium System Restore

      or

      Windows XP System Restore Guide

      Renable system restore with instructions from tutorial above

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        1. Change the Download signed ActiveX controls to Prompt
        2. Change the Download unsigned ActiveX controls to Disable
        3. Change the Initialize and script ActiveX controls not marked as safe to Disable
        4. Change the Installation of desktop items to Prompt
        5. Change the Launching programs and files in an IFRAME to Prompt
        6. Change the Navigate sub-frames across different domains to Prompt
        7. When all these settings have been made, click on the OK button.
        8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.

    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.
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