PC slo down, missing processes - security issues

Unknown
edited June 2005 in Spyware & Virus Removal
Wow!!!!
I just came across this forum while doing a search to see what CMEII was. This group of advisors are really amazing and knowledgeable.

I would appreciate any help you can give me, since I don't have much computer security savvy. and am thanking you in advance, because I just feel that with all that I see here, that you are the best ones to help me.

My computer has been slowing down, I cant seem to hear sound from internet applications, AND when I try to run 'msconfig' it does not even come up anymore.

I may have been overzealous in getting security programs. I have Norton Antivirus, McAfee, PopUpStopper, Adaware, Spybot, AOL Computer Checkup, Spyware protection from AOL.

Then I heard about Mozilla Firefox, whih I loaded on too.
At this point I don't know what I should keep or get rid of.

I have done all you said I should do, running latest versions of Spybot and Adaware SE. My hijackthis log is attached: -


Logfile of HijackThis v1.99.1
Scan saved at 11:52:20 AM, on 5/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\System32\cisvc.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Symantec\WinFax\WFXMOD32.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\HP CD-DVD\Umbrella\DVDTray.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\system32\BITDEFENDERX.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PopUpStopperProfessional.exe
C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe
C:\PROGRA~1\COMMON~1\AOL\111575~1\EE\AOLHOS~1.EXE
C:\PROGRA~1\COMMON~1\AOL\111575~1\EE\AOLServiceHost.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\America Online 9.0b\waol.exe
C:\Program Files\America Online 9.0b\shellmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\FIXING_TOOLS\HijackThis\hijackthis_199\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.optonline.net/Home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;http://localhost;<local&gt;
R3 - URLSearchHook: (no name) - _{707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: Band Class - {0007522A-2297-43C1-8EB1-C90B0FF20DA5} - C:\WINDOWS\enhtb.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper\CCHelper.dll
O2 - BHO: (no name) - {3334103C-EC43-5C45-6BB6-4245E0246A4C} - C:\WINDOWS\Rnnvggtz.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {6DAC322D-9546-7DBC-D521-15557BD2266A} - C:\WINDOWS\System32\qerfudf.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - (no file)
O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
O3 - Toolbar: Search - {376653C6-35D9-EC7B-2302-AE898B9A8A08} - C:\WINDOWS\Rnnvggtz.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: (no name) - {EA5A82FB-D6BE-44F9-9363-B1ABABC153C1} - (no file)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP CD-DVD\Umbrella\DVDBitSet.exe" /NOUI
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP CD-DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Enh Win Updt] C:\WINDOWS\enhupdt.exe
O4 - HKLM\..\Run: [BitDefender Antivirus] BITDEFENDERX.EXE
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1115751226\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~2\PopUpStopperProfessional.exe"
O4 - HKCU\..\Run: [Aida] C:\WINDOWS\system32\eetu.exe
O4 - HKCU\..\Run: [AOLCC] "C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe" /startup
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0b\AOL.EXE" -b
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\RunOnce: [BitDefender Antivirus] BITDEFENDERX.EXE
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZRxdm185
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: FreedomAudio - http://www.freedomaudio.com/install/win/mv/freedominstaller.cab
O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
O16 - DPF: Yahoo! Spades - http://download.games.yahoo.com/games/clients/y/st2_x.cab
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.coderedweb.com/CFIDE/classes/CFJava.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-9.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4021/ftp.coupons.com/v3123/cpbrkpie.cab
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/download/bin/actxcab.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4429/mcfscan.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: WinFax PRO (wfxsvc) - Symantec Corporation - C:\WINDOWS\System32\WFXSVC.EXE

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited May 2005
    You've got an AIM virus and few other things. Let's see what we can do for you.

    Please make sure that you can VIEW ALL HIDDEN FILES.

    Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
    R3 - URLSearchHook: (no name) - _{707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
    O2 - BHO: (no name) - SOFTWARE - (no file)
    O2 - BHO: Band Class - {0007522A-2297-43C1-8EB1-C90B0FF20DA5} - C:\WINDOWS\enhtb.dll (file missing)
    O2 - BHO: (no name) - {3334103C-EC43-5C45-6BB6-4245E0246A4C} - C:\WINDOWS\Rnnvggtz.dll (file missing)
    O2 - BHO: (no name) - {6DAC322D-9546-7DBC-D521-15557BD2266A} - C:\WINDOWS\System32\qerfudf.dll (file missing)
    O3 - Toolbar: (no name) - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - (no file)
    O3 - Toolbar: Search - {376653C6-35D9-EC7B-2302-AE898B9A8A08} - C:\WINDOWS\Rnnvggtz.dll (file missing)
    O4 - HKLM\..\Run: [Enh Win Updt] C:\WINDOWS\enhupdt.exe
    O4 - HKLM\..\Run: [BitDefender Antivirus] BITDEFENDERX.EXE
    O4 - HKCU\..\Run: [Aida] C:\WINDOWS\system32\eetu.exe
    O4 - HKCU\..\RunOnce: [BitDefender Antivirus] BITDEFENDERX.EXE
    O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZRxdm185
    O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
    O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -



    Reboot your computer into SAFE MODE

    Then delete these files or directories (Do not be concerned if they do not exist):

    c:\counter.cab
    C:\WINDOWS\system32\eetu.exe
    C:\WINDOWS\system32\BITDEFENDERX.EXE
    C:\WINDOWS\enhupdt.exe


    Reboot your computer to go back to normal mode and post a new log.
  • jyl3
    edited May 2005
    Thanks so much for your quick response. I thought with so many requests it would be a while. Thanks again.

    I did all above, and here is the latest log:-

    Logfile of HijackThis v1.99.1
    Scan saved at 11:00:12 PM, on 5/24/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\System32\cisvc.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\System32\ScsiAccess.EXE
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\System32\WFXSVC.EXE
    C:\Program Files\Symantec\WinFax\WFXMOD32.EXE
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\Program Files\HP CD-DVD\Umbrella\DVDTray.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    C:\PROGRA~1\COMMON~1\AOL\111575~1\EE\AOLHOS~1.EXE
    C:\PROGRA~1\PANICW~1\POP-UP~2\PopUpStopperProfessional.exe
    C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\Program Files\Dell Support\DSAgnt.exe
    C:\PROGRA~1\COMMON~1\AOL\111575~1\EE\AOLServiceHost.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\FIXING_TOOLS\HijackThis\hijackthis_199\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.optonline.net/Home
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;http://localhost;<local&gt;
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper\CCHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
    O3 - Toolbar: (no name) - {EA5A82FB-D6BE-44F9-9363-B1ABABC153C1} - (no file)
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP CD-DVD\Umbrella\DVDBitSet.exe" /NOUI
    O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP CD-DVD\Umbrella\DVDTray.exe"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1115751226\EE\AOLHostManager.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~2\PopUpStopperProfessional.exe"
    O4 - HKCU\..\Run: [AOLCC] "C:\Program Files\AOL Computer Check-Up\ACCAgnt.exe" /startup
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: FreedomAudio - http://www.freedomaudio.com/install/win/mv/freedominstaller.cab
    O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
    O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
    O16 - DPF: Yahoo! Spades - http://download.games.yahoo.com/games/clients/y/st2_x.cab
    O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.coderedweb.com/CFIDE/classes/CFJava.cab
    O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
    O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-9.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4021/ftp.coupons.com/v3123/cpbrkpie.cab
    O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/download/bin/actxcab.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4429/mcfscan.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: WinFax PRO (wfxsvc) - Symantec Corporation - C:\WINDOWS\System32\WFXSVC.EXE
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited May 2005
    Your log looks clean now. Are you having any more problems?
  • jyl3
    edited May 2005
    Everything seems fine now.
    I actually am now able to run msconfig.

    Thank you very much.

    It is really amazing how these viruses
    get in even thouh we try to block them
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited May 2005
    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

      You can find instructions on how to enable and reenable system restore here:

      Managing Windows Millenium System Restore

      or

      Windows XP System Restore Guide

      Renable system restore with instructions from tutorial above

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        1. Change the Download signed ActiveX controls to Prompt
        2. Change the Download unsigned ActiveX controls to Disable
        3. Change the Initialize and script ActiveX controls not marked as safe to Disable
        4. Change the Installation of desktop items to Prompt
        5. Change the Launching programs and files in an IFRAME to Prompt
        6. Change the Navigate sub-frames across different domains to Prompt
        7. When all these settings have been made, click on the OK button.
        8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.

    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.
  • jyl3
    edited May 2005
    Thanks for your help. When I log in it is much better now.
    However, my daughter uses a separate login, and is now complaining that hers is so much slower than mine. SO I created a hijack log from her log in.
    Can you check if maybe she has some weird processes starting up when she logs in. Thanks again.
    Here it is:
    Logfile of HijackThis v1.99.1
    Scan saved at 9:34:59 AM, on 5/28/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\System32\cisvc.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\System32\ScsiAccess.EXE
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\System32\WFXSVC.EXE
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Symantec\WinFax\WFXMOD32.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\Program Files\HP CD-DVD\Umbrella\DVDTray.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE
    C:\PROGRA~1\COMMON~1\AOL\111575~1\EE\AOLHOS~1.EXE
    C:\PROGRA~1\COMMON~1\AOL\111575~1\EE\AOLServiceHost.exe
    C:\Program Files\America Online 9.0b\waol.exe
    C:\Program Files\Dell Support\DSAgnt.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\America Online 9.0b\shellmon.exe
    C:\FIXING_TOOLS\HijackThis\hijackthis_199\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?uid=1881894343&id=1.00
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.optonline.net/Home
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.shopnav.com/q.cgi?q=
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://default-homepage-network.com/start.cgi?new-hkcu
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost;
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper\CCHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP CD-DVD\Umbrella\DVDBitSet.exe" /NOUI
    O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP CD-DVD\Umbrella\DVDTray.exe"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1115751226\EE\AOLHostManager.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
    O4 - HKCU\..\Run: [Zsfqtahq] C:\WINDOWS\System32\bvqoeec.exe
    O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE"
    O4 - HKCU\..\Run: [Tsa2] C:\PROGRA~1\COMMON~1\tsa\tsm2.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0b\AOL.EXE" -b
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: FreedomAudio - http://www.freedomaudio.com/install/win/mv/freedominstaller.cab
    O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
    O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
    O16 - DPF: Yahoo! Spades - http://download.games.yahoo.com/games/clients/y/st2_x.cab
    O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.coderedweb.com/CFIDE/classes/CFJava.cab
    O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
    O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-9.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4021/ftp.coupons.com/v3123/cpbrkpie.cab
    O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/download/bin/actxcab.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4429/mcfscan.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: WinFax PRO (wfxsvc) - Symantec Corporation - C:\WINDOWS\System32\WFXSVC.EXE
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited May 2005
    There's a few things showing up here.

    Please make sure that you can VIEW ALL HIDDEN FILES.

    Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sides...1894343&id=1.00
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.shopnav.com/q.cgi?q=
    O4 - HKCU\..\Run: [Zsfqtahq] C:\WINDOWS\System32\bvqoeec.exe


    Reboot your computer into SAFE MODE

    Then delete these files or directories (Do not be concerned if they do not exist):

    C:\WINDOWS\System32\bvqoeec.exe


    Reboot your computer to go back to normal mode and post a new log.
  • jyl3
    edited May 2005
    I did that. Thanks for your continued help. I really appreciate it.
    Now here is the new log:

    Logfile of HijackThis v1.99.1
    Scan saved at 10:51:26 AM, on 5/29/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\System32\cisvc.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\System32\ScsiAccess.EXE
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\System32\WFXSVC.EXE
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Symantec\WinFax\WFXMOD32.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\Program Files\HP CD-DVD\Umbrella\DVDTray.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE
    C:\PROGRA~1\COMMON~1\AOL\111575~1\EE\AOLHOS~1.EXE
    C:\PROGRA~1\COMMON~1\AOL\111575~1\EE\AOLServiceHost.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\Program Files\Dell Support\DSAgnt.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\FIXING_TOOLS\HijackThis\hijackthis_199\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.optonline.net/Home
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://default-homepage-network.com/start.cgi?new-hkcu
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost;
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper\CCHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP CD-DVD\Umbrella\DVDBitSet.exe" /NOUI
    O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP CD-DVD\Umbrella\DVDTray.exe"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1115751226\EE\AOLHostManager.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
    O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE"
    O4 - HKCU\..\Run: [Tsa2] C:\PROGRA~1\COMMON~1\tsa\tsm2.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: FreedomAudio - http://www.freedomaudio.com/install/win/mv/freedominstaller.cab
    O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
    O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
    O16 - DPF: Yahoo! Spades - http://download.games.yahoo.com/games/clients/y/st2_x.cab
    O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.coderedweb.com/CFIDE/classes/CFJava.cab
    O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
    O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-9.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4021/ftp.coupons.com/v3123/cpbrkpie.cab
    O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/download/bin/actxcab.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4429/mcfscan.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: WinFax PRO (wfxsvc) - Symantec Corporation - C:\WINDOWS\System32\WFXSVC.EXE
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited May 2005
    Missed one...

    Fix this line with hijackthis.

    O4 - HKCU\..\Run: [Tsa2] C:\PROGRA~1\COMMON~1\tsa\tsm2.exe


    Then delete this folder.

    C:\PROGRA~1\COMMON~1\tsa



    Reboot and post a new hijackthis log. How are things running now?
  • jyl3
    edited June 2005
    sorry for not responding sooner. Was out of state, and just got back to my computer.
    I did the above. When I rebooted, I logged in all users, and then did hijackthis. PC takes a while to start up, so I used it to generate a startuplist log. There were some odd items. Should I post that log??
    I will only post the hijackthis log until you tell me if I can post the startupthis log. Again, I am thanking you, because, I am not savvy about these things and I have seen much improvement in how it is working already.

    Here is new Hijackthis log:
    Logfile of HijackThis v1.99.1
    Scan saved at 10:57:14 PM, on 6/3/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\System32\cisvc.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\System32\ScsiAccess.EXE
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\System32\WFXSVC.EXE
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\Program Files\HP CD-DVD\Umbrella\DVDTray.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    C:\PROGRA~1\PANICW~1\POP-UP~2\PopUpStopperProfessional.exe
    C:\Program Files\Dell Support\DSAgnt.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\COMMON~1\AOL\111575~1\EE\AOLHOS~1.EXE
    C:\PROGRA~1\COMMON~1\AOL\111575~1\EE\AOLServiceHost.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\Program Files\America Online 9.0b\waol.exe
    C:\Program Files\America Online 9.0b\shellmon.exe
    C:\FIXING_TOOLS\HijackThis\hijackthis_199\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.optonline.net/Home
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;http://localhost;<local&gt;
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper\CCHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP CD-DVD\Umbrella\DVDBitSet.exe" /NOUI
    O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP CD-DVD\Umbrella\DVDTray.exe"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1115751226\EE\AOLHostManager.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~2\PopUpStopperProfessional.exe"
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0b\AOL.EXE" -b
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: FreedomAudio - http://www.freedomaudio.com/install/win/mv/freedominstaller.cab
    O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
    O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
    O16 - DPF: Yahoo! Spades - http://download.games.yahoo.com/games/clients/y/st2_x.cab
    O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.coderedweb.com/CFIDE/classes/CFJava.cab
    O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
    O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-9.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4021/ftp.coupons.com/v3123/cpbrkpie.cab
    O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/download/bin/actxcab.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4429/mcfscan.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: WinFax PRO (wfxsvc) - Symantec Corporation - C:\WINDOWS\System32\WFXSVC.EXE
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited June 2005
    Your log looks clean to me. If you think you still have a problem feel free to post that startup log and I'll look it over. Let me know what issues you have.
This discussion has been closed.