spyware problem - clown

clownclown
edited June 2005 in Spyware & Virus Removal
hi!
i have this problem that the home page resets itself and pop ups come and also these porn sites are added in the favourites...
i have scanned with adaware and spybot as suggested and it shows lots of problems and i fix them
but when i restart internet explorer then it all comes back again and again both spybot and ad aware show the same problems
please help me!
the hijack this log is as under


Logfile of HijackThis v1.99.1
Scan saved at 7:40:58 PM, on 05-06-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\netaa.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\CRS.exe
C:\WINDOWS\system32\netgk.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Nikon\NkView6\NkvMon.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Shalabh Rakyan\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {9E1455BA-AB98-5AEA-F11B-65367B604345} - C:\WINDOWS\system32\applq.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [CRS] "C:\WINDOWS\CRS.exe"
O4 - HKLM\..\Run: [IEXPLORE.EXE] C:\Program Files\Internet Explorer\IEXPLORE.EXE
O4 - HKLM\..\Run: [netgk.exe] C:\WINDOWS\system32\netgk.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: CIS.lnk = C:\CIS\CIS.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
O4 - Global Startup: CIS.lnk = C:\CIS\CIS.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O17 - HKLM\System\CCS\Services\Tcpip\..\{076D55F5-0418-4A65-9038-841C54A17F38}: NameServer = 192.168.1.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{076D55F5-0418-4A65-9038-841C54A17F38}: NameServer = 192.168.1.1
O17 - HKLM\System\CS2\Services\Tcpip\..\{076D55F5-0418-4A65-9038-841C54A17F38}: NameServer = 192.168.1.1
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\netaa.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Windows User Mode Driver Framework (UMWdf) - Unknown owner - C:\WINDOWS\System32\wdfmgr.exe (file missing)

Comments

  • SpywareShooterSpywareShooter 127.0.0.1
    edited June 2005
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\ibxzk.dll/sp.html#55135
    R3 - Default URLSearchHook is missing
    O2 - BHO: Class - {9E1455BA-AB98-5AEA-F11B-65367B604345} - C:\WINDOWS\system32\applq.dll
    O4 - HKLM\..\Run: [netgk.exe] C:\WINDOWS\system32\netgk.exe
    O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\netaa.exe
    O23 - Service: Windows User Mode Driver Framework (UMWdf) - Unknown owner - C:\WINDOWS\System32\wdfmgr.exe (file missing)

    Fix those entries then find and delete the following files:
    C:\WINDOWS\ibxzk.dll
    C:\WINDOWS\system32\applq.dll
    C:\WINDOWS\system32\netgk.exe
    C:\WINDOWS\netaa.exe

    Then reboot your computer and post a new log.
  • clownclown
    edited June 2005
    Hey...
    i fixed the entries but was unable to delete the files:
    applq.dll
    netgk.exe
    netaa.exe

    because it showed that they were currently in use...
    what should i do?
  • SpywareShooterSpywareShooter 127.0.0.1
    edited June 2005
    Boot into Safe Mode (press F8 at the BIOS screen when booting) and delete them.
  • clownclown
    edited June 2005
    sorry....that was incomplete...
    here is the complete log...
    also, messenger opens twice now and the rest of the stuff is the same...

    Logfile of HijackThis v1.99.1
    Scan saved at 12:00:10 AM, on 07-06-2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\WINDOWS\CRS.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Nikon\NkView6\NkvMon.exe
    C:\WINDOWS\d3rx.exe
    C:\WINDOWS\netqf32.exe
    C:\WINDOWS\System32\HPZipm12.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\Shalabh Rakyan\Desktop\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\jqows.dll/sp.html#55135
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\jqows.dll/sp.html#55135
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\jqows.dll/sp.html#55135
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\jqows.dll/sp.html#55135
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\jqows.dll/sp.html#55135
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\jqows.dll/sp.html#55135
    R3 - Default URLSearchHook is missing
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Class - {30E10B5B-9687-AA26-0DCB-8CAF27CCF33E} - C:\WINDOWS\system32\apicu.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
    O4 - HKLM\..\Run: [CRS] "C:\WINDOWS\CRS.exe"
    O4 - HKLM\..\Run: [IEXPLORE.EXE] C:\Program Files\Internet Explorer\IEXPLORE.EXE
    O4 - HKLM\..\Run: [netqf32.exe] C:\WINDOWS\netqf32.exe
    O4 - HKLM\..\RunOnce: [d3rx.exe] C:\WINDOWS\d3rx.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - Startup: CIS.lnk = C:\CIS\CIS.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
    O4 - Global Startup: CIS.lnk = C:\CIS\CIS.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O17 - HKLM\System\CCS\Services\Tcpip\..\{076D55F5-0418-4A65-9038-841C54A17F38}: NameServer = 192.168.1.1
    O17 - HKLM\System\CS1\Services\Tcpip\..\{076D55F5-0418-4A65-9038-841C54A17F38}: NameServer = 192.168.1.1
    O17 - HKLM\System\CS2\Services\Tcpip\..\{076D55F5-0418-4A65-9038-841C54A17F38}: NameServer = 192.168.1.1
    O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\netaa.exe (file missing)
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Windows User Mode Driver Framework (UMWdf) - Unknown owner - C:\WINDOWS\System32\wdfmgr.exe (file missing)
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited June 2005
    If you still need help with this problem please post a new hijackthis log.
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