'MSN Plus' / 'MySearchNow.Com' problems

Unknown
edited June 2005 in Spyware & Virus Removal
Hi Folks - I wonder if you can help with the following problem. My apologies if it's already been dealt with elsewhere. One of my sons has downloaded something called 'MSN PLUS' on to my pc. As a result, Internet Explorer now defaults to 'MySearchNow.com', and Firefox has also been affected. I've run Ad-Aware and Spybot as directed, but the problem does not appear to be rectified. In some desperation, I've attached the 'HijackThis' log for your attention. If any of you good souls can provide assistance / input, it'd be much appreciated. Many thanks.

Logfile of HijackThis v1.97.7
Scan saved at 20:14:16, on 11/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\SLEE503.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\WINDOWS\system32\lexpps.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Steganos Security Suite 6\sss.exe
C:\Program Files\Steganos Security Suite 6\safe.exe
C:\Program Files\Steganos Security Suite 6\spm.exe
C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
c:\Program Files\PestPatrol\ppmemcheck.exe
c:\Program Files\PestPatrol\cookiepatrol.exe
c:\Program Files\PestPatrol\ppcontrol.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\progra~1\intern~1\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.qbulfobpwplan.com/9byUNSkZB29ld1arK8XfmnmZjeM_0LDqBptR189PKT6pevE79hrSUKcRbopeiCMH.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/enu/gen/default.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Anonymizer 2004 Toolbar - {DB264E15-F83B-4603-BFC1-4EA7E3204686} - C:\Program Files\Anonymizer\Anon2004\AnonIEBar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [obtczx] C:\WINDOWS\voacc.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ScanSpyware v3.5] "C:\Program Files\ScanSpyware v3.5\Scanner.exe"
O4 - HKCU\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting
O4 - HKCU\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite 6\safe.exe" /booting
O4 - HKCU\..\Run: [SSS6_SPM] "C:\Program Files\Steganos Security Suite 6\spm.exe" /booting
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) - file://D:\Content\include\msSecUcd.cab
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebSWK.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7E9316FC-9758-4F9E-84DB-D202255655AE}: NameServer = 80.225.252.50 80.225.252.58

Comments

  • SpywareShooterSpywareShooter 127.0.0.1
    edited June 2005
    Please upgrade to HijackThis version 1.99.1 and post a new log.
  • Bill1
    edited June 2005
    Thanks for the prompt reply. I've updated to version 1.99.1 and the new log is posted below:

    Logfile of HijackThis v1.99.1
    Scan saved at 22:28:42, on 11/06/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\SLEE503.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\MessengerPlus! 3\MsgPlus.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
    C:\WINDOWS\system32\lexpps.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Steganos Security Suite 6\sss.exe
    C:\Program Files\Steganos Security Suite 6\safe.exe
    C:\Program Files\Steganos Security Suite 6\spm.exe
    C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
    c:\Program Files\PestPatrol\ppmemcheck.exe
    c:\Program Files\PestPatrol\cookiepatrol.exe
    c:\Program Files\PestPatrol\ppcontrol.exe
    C:\Program Files\hijackthis\HijackThis.exe
    c:\progra~1\intern~1\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\DOCUME~1\Bill\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/enu/gen/default.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.njkncevrukunbnigxlg.com/9byUNSkZB29ld1arK8XfmnmZjeM_0LDqBptR189PKT7G9CaoChxaGacRbopeiCMH.asp
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Anonymizer 2004 Toolbar - {DB264E15-F83B-4603-BFC1-4EA7E3204686} - C:\Program Files\Anonymizer\Anon2004\AnonIEBar.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [obtczx] C:\WINDOWS\voacc.exe
    O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
    O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
    O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ScanSpyware v3.5] "C:\Program Files\ScanSpyware v3.5\Scanner.exe"
    O4 - HKCU\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting
    O4 - HKCU\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite 6\safe.exe" /booting
    O4 - HKCU\..\Run: [SSS6_SPM] "C:\Program Files\Steganos Security Suite 6\spm.exe" /booting
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [seek ford] C:\DOCUME~1\Bill\APPLIC~1\KINDGR~1\proxybrowse.exe
    O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com
    O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
    O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
    O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) - file://D:\Content\include\msSecUcd.cab
    O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebSWK.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{7E9316FC-9758-4F9E-84DB-D202255655AE}: NameServer = 80.225.252.50 80.225.252.58
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Steganos Live Encryption Engine (Version 503) [Service] (SLEE_503_SERVICE) - Unknown owner - C:\WINDOWS\system32\SLEE503.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe


    SpywareShooter wrote:
    Please upgrade to HijackThis version 1.99.1 and post a new log.
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited June 2005
    Reinstall Messenger Plus with the sponsor, and then uninstall it again following the directions at this link.

    http://www.msghelp.net/showthread.php?tid=21598
  • Bill1
    edited June 2005
    Many thanks for this - will give it a go.
  • Bill1
    edited June 2005
    Seems to have worked, so many thanks. Will hang on to the link in case the same thing should happen again (hopefully not).
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited June 2005
    You may want to post a new hijackthis log so I can take a look. There was a suspicious line in your first log that may not have been associated with your lop infection.
  • Bill1
    edited June 2005
    Thanks - am picking this up from work, but will post a new log from my home pc later today.
  • Bill1
    edited June 2005
    Here is the new hijackthis log, as requested - thanks again for your input.

    Logfile of HijackThis v1.99.1
    Scan saved at 07:10:31, on 14/06/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\SLEE503.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\PROGRA~1\PESTPA~1\PPControl.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
    C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
    C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Steganos Security Suite 6\sss.exe
    C:\Program Files\Steganos Security Suite 6\safe.exe
    C:\Program Files\Steganos Security Suite 6\spm.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
    C:\Program Files\Anonymizer\Anon2004\Anon2004.exe
    C:\Program Files\Anonymizer\Anon2004\AnonProxy.exe
    C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
    C:\DOCUME~1\Bill\LOCALS~1\Temp\Temporary Directory 1 for
    hijackthis.zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    http://www.euro.dell.com/countries/uk/enu/gen/default.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
    http://www.bzpkukigsrjgvwvw.com/9byUNSkZB29ld1arK8XfmnmZjeM_0LDqBptR189PKT7v
    BVpVXuUO7acRbopeiCMH.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program
    Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
    c:\program files\google\googletoolbar1.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
    Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
    C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Anonymizer 2004 Toolbar -
    {DB264E15-F83B-4603-BFC1-4EA7E3204686} - C:\Program
    Files\Anonymizer\Anon2004\AnonIEBar.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
    files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
    C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media
    Experience\PCMService.exe"
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
    Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer
    A920\dlbkbmgr.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
    Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [obtczx] C:\WINDOWS\voacc.exe
    O4 - HKLM\..\Run: [PestPatrol Control Center]
    c:\PROGRA~1\PESTPA~1\PPControl.exe
    O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
    O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
    Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone
    Labs\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
    C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe"
    /background
    O4 - HKCU\..\Run: [ScanSpyware v3.5] "C:\Program Files\ScanSpyware
    v3.5\Scanner.exe"
    O4 - HKCU\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite
    6\sss.exe" /booting
    O4 - HKCU\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite
    6\safe.exe" /booting
    O4 - HKCU\..\Run: [SSS6_SPM] "C:\Program Files\Steganos Security Suite
    6\spm.exe" /booting
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe"
    /background
    O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st
    800-840\dslmon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
    Office\Office\OSA9.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel
    present
    O8 - Extra context menu item: &Google Search - res://c:\program
    files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program
    files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program
    files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program
    files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program
    files\google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
    C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console -
    {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    (file missing)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
    C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
    C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger -
    {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
    Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com
    O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) -
    http://download.zonelabs.com/bin/free/cm/ICSCM.cab
    O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF}
    (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
    O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD
    Class) - file://D:\Content\include\msSecUcd.cab
    O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) -
    http://download.zonelabs.com/bin/promotions/spywaredetector/WebSWK.cab
    O17 -
    HKLM\System\CCS\Services\Tcpip\..\{7E9316FC-9758-4F9E-84DB-D202255655AE}:
    NameServer = 80.225.252.50 80.225.252.58
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec
    Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -
    C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program
    Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec
    Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation -
    C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation -
    C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -
    C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Steganos Live Encryption Engine (Version 503) [Service]
    (SLEE_503_SERVICE) - Unknown owner - C:\WINDOWS\system32\SLEE503.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
    Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program
    Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC -
    C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited June 2005
    Please make sure that you can VIEW ALL HIDDEN FILES.

    Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
    http://www.bzpkukigsrjgvwvw.com/9by...LDqBptR189PKT7v
    BVpVXuUO7acRbopeiCMH.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O4 - HKLM\..\Run: [obtczx] C:\WINDOWS\voacc.exe



    Reboot your computer into SAFE MODE

    Then delete this file:

    C:\WINDOWS\voacc.exe


    Reboot your computer to go back to normal mode and post a new log.
  • Bill1
    edited June 2005
    Thanks for the advice above, and for your continued input.

    The new log follows:

    Logfile of HijackThis v1.97.7
    Scan saved at 06:38:17, on 15/06/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\SLEE503.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\PROGRA~1\PESTPA~1\PPControl.exe
    C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
    C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
    C:\Program Files\Steganos Security Suite 6\sss.exe
    C:\Program Files\Steganos Security Suite 6\safe.exe
    C:\Program Files\Steganos Security Suite 6\spm.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/enu/gen/default.htm
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Anonymizer 2004 Toolbar - {DB264E15-F83B-4603-BFC1-4EA7E3204686} - C:\Program Files\Anonymizer\Anon2004\AnonIEBar.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
    O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
    O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ScanSpyware v3.5] "C:\Program Files\ScanSpyware v3.5\Scanner.exe"
    O4 - HKCU\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting
    O4 - HKCU\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite 6\safe.exe" /booting
    O4 - HKCU\..\Run: [SSS6_SPM] "C:\Program Files\Steganos Security Suite 6\spm.exe" /booting
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
    O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
    O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) - file://D:\Content\include\msSecUcd.cab
    O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebSWK.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{7E9316FC-9758-4F9E-84DB-D202255655AE}: NameServer = 80.225.252.50 80.225.252.58
  • Bill1
    edited June 2005
    Sorry - please ignore the last log, and use this one instead. Thanks again.

    Logfile of HijackThis v1.99.1
    Scan saved at 06:44:30, on 15/06/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\SLEE503.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\PROGRA~1\PESTPA~1\PPControl.exe
    C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
    C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
    C:\Program Files\Steganos Security Suite 6\sss.exe
    C:\Program Files\Steganos Security Suite 6\safe.exe
    C:\Program Files\Steganos Security Suite 6\spm.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
    C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
    C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
    C:\DOCUME~1\Bill\LOCALS~1\Temp\Temporary Directory 1 for hijackthis-1.zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/enu/gen/default.htm
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Anonymizer 2004 Toolbar - {DB264E15-F83B-4603-BFC1-4EA7E3204686} - C:\Program Files\Anonymizer\Anon2004\AnonIEBar.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
    O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
    O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ScanSpyware v3.5] "C:\Program Files\ScanSpyware v3.5\Scanner.exe"
    O4 - HKCU\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting
    O4 - HKCU\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite 6\safe.exe" /booting
    O4 - HKCU\..\Run: [SSS6_SPM] "C:\Program Files\Steganos Security Suite 6\spm.exe" /booting
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com
    O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
    O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
    O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) - file://D:\Content\include\msSecUcd.cab
    O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebSWK.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{7E9316FC-9758-4F9E-84DB-D202255655AE}: NameServer = 80.225.252.50 80.225.252.58
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Steganos Live Encryption Engine (Version 503) [Service] (SLEE_503_SERVICE) - Unknown owner - C:\WINDOWS\system32\SLEE503.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited June 2005
    Your log is clean.

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

      You can find instructions on how to enable and reenable system restore here:

      Managing Windows Millenium System Restore

      or

      Windows XP System Restore Guide

      Renable system restore with instructions from tutorial above

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        1. Change the Download signed ActiveX controls to Prompt
        2. Change the Download unsigned ActiveX controls to Disable
        3. Change the Initialize and script ActiveX controls not marked as safe to Disable
        4. Change the Installation of desktop items to Prompt
        5. Change the Launching programs and files in an IFRAME to Prompt
        6. Change the Navigate sub-frames across different domains to Prompt
        7. When all these settings have been made, click on the OK button.
        8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.

    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.
  • Bill1
    edited June 2005
    Thanks very much, Buckeye, for your reply above. I'll follow through your recommendations.

    Cheers - you and your colleagues provide a great service.
This discussion has been closed.