slooooow and rebooting PC

Siggy

OK, System is P4 2GB
256MB ram
GE Force FX5200
XP with SP2

System goes very very slow and will reboot at random times
The system restore doesnt work - it says it cant restore to that point (tried numerous points)
Turned System restore off and problem seemed to be fixed?
Turned System retore on to check something and was immediately booted into reboot

There are numerous error reports on start up, so many that i had to turn off error reporting just to be able to use the PC.

I have run antispyware and anti virus and all say the machine is clean.

Memtest ran for 70 passes without problems

CPU temp is a steady 52, minimal fluctuations - so it is not heat relatedproblem

I have taken a Hijack this log - I dont think it is a spyware or trojan - so someone may see something in it that may be a problem!

I have no idea where to go from here!

Logfile of HijackThis v1.99.1
Scan saved at 11:50:49 AM, on 1/07/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe


thanks in advance

Siggy

profdlp

The fact that turning System Restore off and on seems to affect the computer leads me to think it might be wise to check the HD.

Right-click on the drive letter, left-click properties, go to the "Tools" tab, click "Check Now", put a checkmark in both boxes, then click start. After a few seconds it will tell you that it can't run right now and offer to run at the next noot. Say yes, reboot, then let her rip.

Siggy

I have done that now prof and it took a while.......

will run it for a while and see what happens

cheers

Siggy

OK, this is still causing a huge problem!

Now getting BSOD:

Error messages:

NV4.Disp.dll
Page_Fault_in_nonpaged_area

NWISZ.exe Application error the Instruction at 0x008d0000 referenced Memory at 0x008d0000. The memory could not be "read".

---

WIN32K.sys
Page_Fault_in_nonpaged_area

Stop 0x000000S0 (lots of numbers will post if needed)

WIN32.sys - address BF8IF703 base at BF800000, date stamp 41

---

both times rebooted itself



HELP PLEASE


cheers

Siggy

DoctorGeo2008

Those are memory errors. Could be a bad memory stick or a failing HD like Prof said. Run Memtest86+ and see if you get any errors. If not, it's probably the HD.

Get Memtest86+ here http://www.short-media.com/download.php?dc=58

profdlp

Here's what MS suggests you try. They even have a hotfix specifically for this issue.

What DocGeo said about memory is correct as well. It could even be a problem with the memory on the video card itself. (I'm still looking for a way to test that...)

If I'm reading it right, they are updating (or maybe modifying) the Dxg.sys file. It might be worth it to click Start>>Run then type in dxdiag and see what you get.

DoctorGeo2008

I'd seen that too Prof but I assumed he already had the patch since SP2 was installed on his machine. :o

As for the memory on the video... If he has on board video he could pull the GE Force card and see if he still has the problems. Am I correct on this??

profdlp

DoctorGeo2008 wrote:

I'd seen that too Prof but I assumed he already had the patch since SP2 was installed on his machine.

You might be absolutely right. It wasn't clear to me from reading the MS info page whether the hotfix was included in SP2, or was a patch specifically for this situation.

As for the memory on the video... If he has on board video he could pull the GE Force card and see if he still has the problems. Am I correct on this??

That would be a great idea. Even w/o onboard video it might be worth a try to swap the card out with something else.

A video driver uninstall/reinstall might be in order, too. Siggy, if you're game for that I would suggest cleaning out the old drivers with a tool like NVCleaner.

Siggy

Thanks again guys, I will try the above and get back to you.

I am not sure about the video card being the problem as the problem was there before we installed the card! But I am at the stage of trying anything!

thank you again for the help

Siggy