parents computer very infected
i haven't asked for help in a while, but this time it's my parents computer. its LOADED with CoolWWWsearch and a ton others. i could really use some help with this. i know you guys can do it!
Logfile of HijackThis v1.99.1
Scan saved at 1:42:15 AM, on 8/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\TPPALDR.EXE
C:\Program Files\America Online 7.0\aoltray.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\The Print Shop Products\The Print Shop Premier Edition 5.0\PSPE5.exe
C:\WINDOWS\system32\ntvdm.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\Documents and Settings\Chris\My Documents\My Albums\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {FF6D6BE4-0644-EFEF-B7B9-4B57D7A01483} - C:\WINDOWS\apigi.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINDOWS\TPPALDR.EXE
O4 - HKLM\..\Run: [javaol32.exe] C:\WINDOWS\javaol32.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\RunOnce: [sysjj.exe] C:\WINDOWS\sysjj.exe
O4 - HKLM\..\RunOnce: [atlzq.exe] C:\WINDOWS\system32\atlzq.exe
O4 - HKLM\..\RunOnce: [netev.exe] C:\WINDOWS\netev.exe
O4 - HKLM\..\RunOnce: [sdkys32.exe] C:\WINDOWS\sdkys32.exe
O4 - HKLM\..\RunOnce: [atlxh.exe] C:\WINDOWS\atlxh.exe
O4 - HKLM\..\RunOnce: [syswp32.exe] C:\WINDOWS\system32\syswp32.exe
O4 - HKLM\..\RunOnce: [mszy32.exe] C:\WINDOWS\mszy32.exe
O4 - HKLM\..\RunOnce: [appvc.exe] C:\WINDOWS\appvc.exe
O4 - HKLM\..\RunOnce: [apiod.exe] C:\WINDOWS\apiod.exe
O4 - HKLM\..\RunOnce: [crut32.exe] C:\WINDOWS\crut32.exe
O4 - HKLM\..\RunOnce: [sdkqi.exe] C:\WINDOWS\sdkqi.exe
O4 - HKLM\..\RunOnce: [wincu.exe] C:\WINDOWS\system32\wincu.exe
O4 - HKLM\..\RunOnce: [ntzw.exe] C:\WINDOWS\system32\ntzw.exe
O4 - HKLM\..\RunOnce: [netua.exe] C:\WINDOWS\system32\netua.exe
O4 - HKLM\..\RunOnce: [javamm.exe] C:\WINDOWS\javamm.exe
O4 - HKLM\..\RunOnce: [msrf32.exe] C:\WINDOWS\msrf32.exe
O4 - HKLM\..\RunOnce: [crnh.exe] C:\WINDOWS\system32\crnh.exe
O4 - HKLM\..\RunOnce: [sysrl.exe] C:\WINDOWS\system32\sysrl.exe
O4 - HKLM\..\RunOnce: [d3am32.exe] C:\WINDOWS\system32\d3am32.exe
O4 - HKLM\..\RunOnce: [apiar.exe] C:\WINDOWS\apiar.exe
O4 - HKLM\..\RunOnce: [sdkzp32.exe] C:\WINDOWS\sdkzp32.exe
O4 - HKLM\..\RunOnce: [crso.exe] C:\WINDOWS\crso.exe
O4 - HKLM\..\RunOnce: [addid32.exe] C:\WINDOWS\system32\addid32.exe
O4 - HKLM\..\RunOnce: [addku32.exe] C:\WINDOWS\system32\addku32.exe
O4 - HKLM\..\RunOnce: [ieoy32.exe] C:\WINDOWS\ieoy32.exe
O4 - HKLM\..\RunOnce: [atlto32.exe] C:\WINDOWS\atlto32.exe
O4 - HKLM\..\RunOnce: [msmh.exe] C:\WINDOWS\msmh.exe
O4 - HKLM\..\RunOnce: [ntzr.exe] C:\WINDOWS\ntzr.exe
O4 - HKLM\..\RunOnce: [mfcqh32.exe] C:\WINDOWS\system32\mfcqh32.exe
O4 - HKLM\..\RunOnce: [appti32.exe] C:\WINDOWS\system32\appti32.exe
O4 - HKLM\..\RunOnce: [addch32.exe] C:\WINDOWS\addch32.exe
O4 - HKLM\..\RunOnce: [d3bw.exe] C:\WINDOWS\d3bw.exe
O4 - HKLM\..\RunOnce: [sdkau32.exe] C:\WINDOWS\system32\sdkau32.exe
O4 - HKLM\..\RunOnce: [sysvl32.exe] C:\WINDOWS\sysvl32.exe
O4 - HKLM\..\RunOnce: [javaio.exe] C:\WINDOWS\system32\javaio.exe
O4 - HKLM\..\RunOnce: [netyd32.exe] C:\WINDOWS\netyd32.exe
O4 - HKLM\..\RunOnce: [winuo32.exe] C:\WINDOWS\system32\winuo32.exe
O4 - HKLM\..\RunOnce: [msqa32.exe] C:\WINDOWS\msqa32.exe
O4 - HKLM\..\RunOnce: [javayr32.exe] C:\WINDOWS\system32\javayr32.exe
O4 - HKLM\..\RunOnce: [apirp.exe] C:\WINDOWS\apirp.exe
O4 - HKLM\..\RunOnce: [sdkbi.exe] C:\WINDOWS\system32\sdkbi.exe
O4 - HKLM\..\RunOnce: [javajy32.exe] C:\WINDOWS\system32\javajy32.exe
O4 - HKLM\..\RunOnce: [addax.exe] C:\WINDOWS\system32\addax.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1099759050265
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
thanks so much!
Logfile of HijackThis v1.99.1
Scan saved at 1:42:15 AM, on 8/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\TPPALDR.EXE
C:\Program Files\America Online 7.0\aoltray.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\The Print Shop Products\The Print Shop Premier Edition 5.0\PSPE5.exe
C:\WINDOWS\system32\ntvdm.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\Documents and Settings\Chris\My Documents\My Albums\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {FF6D6BE4-0644-EFEF-B7B9-4B57D7A01483} - C:\WINDOWS\apigi.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINDOWS\TPPALDR.EXE
O4 - HKLM\..\Run: [javaol32.exe] C:\WINDOWS\javaol32.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\RunOnce: [sysjj.exe] C:\WINDOWS\sysjj.exe
O4 - HKLM\..\RunOnce: [atlzq.exe] C:\WINDOWS\system32\atlzq.exe
O4 - HKLM\..\RunOnce: [netev.exe] C:\WINDOWS\netev.exe
O4 - HKLM\..\RunOnce: [sdkys32.exe] C:\WINDOWS\sdkys32.exe
O4 - HKLM\..\RunOnce: [atlxh.exe] C:\WINDOWS\atlxh.exe
O4 - HKLM\..\RunOnce: [syswp32.exe] C:\WINDOWS\system32\syswp32.exe
O4 - HKLM\..\RunOnce: [mszy32.exe] C:\WINDOWS\mszy32.exe
O4 - HKLM\..\RunOnce: [appvc.exe] C:\WINDOWS\appvc.exe
O4 - HKLM\..\RunOnce: [apiod.exe] C:\WINDOWS\apiod.exe
O4 - HKLM\..\RunOnce: [crut32.exe] C:\WINDOWS\crut32.exe
O4 - HKLM\..\RunOnce: [sdkqi.exe] C:\WINDOWS\sdkqi.exe
O4 - HKLM\..\RunOnce: [wincu.exe] C:\WINDOWS\system32\wincu.exe
O4 - HKLM\..\RunOnce: [ntzw.exe] C:\WINDOWS\system32\ntzw.exe
O4 - HKLM\..\RunOnce: [netua.exe] C:\WINDOWS\system32\netua.exe
O4 - HKLM\..\RunOnce: [javamm.exe] C:\WINDOWS\javamm.exe
O4 - HKLM\..\RunOnce: [msrf32.exe] C:\WINDOWS\msrf32.exe
O4 - HKLM\..\RunOnce: [crnh.exe] C:\WINDOWS\system32\crnh.exe
O4 - HKLM\..\RunOnce: [sysrl.exe] C:\WINDOWS\system32\sysrl.exe
O4 - HKLM\..\RunOnce: [d3am32.exe] C:\WINDOWS\system32\d3am32.exe
O4 - HKLM\..\RunOnce: [apiar.exe] C:\WINDOWS\apiar.exe
O4 - HKLM\..\RunOnce: [sdkzp32.exe] C:\WINDOWS\sdkzp32.exe
O4 - HKLM\..\RunOnce: [crso.exe] C:\WINDOWS\crso.exe
O4 - HKLM\..\RunOnce: [addid32.exe] C:\WINDOWS\system32\addid32.exe
O4 - HKLM\..\RunOnce: [addku32.exe] C:\WINDOWS\system32\addku32.exe
O4 - HKLM\..\RunOnce: [ieoy32.exe] C:\WINDOWS\ieoy32.exe
O4 - HKLM\..\RunOnce: [atlto32.exe] C:\WINDOWS\atlto32.exe
O4 - HKLM\..\RunOnce: [msmh.exe] C:\WINDOWS\msmh.exe
O4 - HKLM\..\RunOnce: [ntzr.exe] C:\WINDOWS\ntzr.exe
O4 - HKLM\..\RunOnce: [mfcqh32.exe] C:\WINDOWS\system32\mfcqh32.exe
O4 - HKLM\..\RunOnce: [appti32.exe] C:\WINDOWS\system32\appti32.exe
O4 - HKLM\..\RunOnce: [addch32.exe] C:\WINDOWS\addch32.exe
O4 - HKLM\..\RunOnce: [d3bw.exe] C:\WINDOWS\d3bw.exe
O4 - HKLM\..\RunOnce: [sdkau32.exe] C:\WINDOWS\system32\sdkau32.exe
O4 - HKLM\..\RunOnce: [sysvl32.exe] C:\WINDOWS\sysvl32.exe
O4 - HKLM\..\RunOnce: [javaio.exe] C:\WINDOWS\system32\javaio.exe
O4 - HKLM\..\RunOnce: [netyd32.exe] C:\WINDOWS\netyd32.exe
O4 - HKLM\..\RunOnce: [winuo32.exe] C:\WINDOWS\system32\winuo32.exe
O4 - HKLM\..\RunOnce: [msqa32.exe] C:\WINDOWS\msqa32.exe
O4 - HKLM\..\RunOnce: [javayr32.exe] C:\WINDOWS\system32\javayr32.exe
O4 - HKLM\..\RunOnce: [apirp.exe] C:\WINDOWS\apirp.exe
O4 - HKLM\..\RunOnce: [sdkbi.exe] C:\WINDOWS\system32\sdkbi.exe
O4 - HKLM\..\RunOnce: [javajy32.exe] C:\WINDOWS\system32\javajy32.exe
O4 - HKLM\..\RunOnce: [addax.exe] C:\WINDOWS\system32\addax.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1099759050265
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
thanks so much!
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