Outlook express and IE problem

gtghmgtghm New
edited September 2003 in Science & Tech
Ok, I got this guy that is running win98se.
When he recieves an email with a link in it he tries to click on it but nothing happends.

Usually if you click on a link it brings up a new browser window but not for him.

It must be some kind of file/action association thing but don't know what to have him fix.

So far the only thing I know to do is backup his email messages and address book along with his favoritres and uninstall and reinstall both IE and outlook express.
My question here is, is there a better/eaiser way to fix it with out a reinstall?

Thanks,
"g"

Comments

  • BlackHawkBlackHawk Bible music connoisseur There's no place like 127.0.0.1 Icrontian
    edited September 2003
    I think you should just reinstall OE and IE.
  • edcentricedcentric near Milwaukee, Wisconsin Icrontian
    edited September 2003
    Did this just quit?
    After the last round of 'critical security updates' on IE and OE my wife noticed some options changed. This one didn't happen to her (she runs w2k), but some of the updates 'do stuff'.
  • maxanonmaxanon Montreal
    edited September 2003
    check to see if he's got it set up properly in OE (i think its under options and programs). If I had OE in front of me I'd walk you through it.
  • gtghmgtghm New
    edited September 2003
    I don't know what it was... But I had him go get all of the updates for 98 and he called back and said that it was fixed... so who knows what it was... Thanks guys for the help.

    Now if we could just get my apache server running I'd be happy...

    Later,
    "g"
  • gtghmgtghm New
    edited September 2003
    Ok I found the fix with out reinstalling IE or outlook express.

    It was addressed in the MS KB article 256953.

    The article is really written to provide you the necessary information to make OE bring up a new browser window when you click on a hyperlink in an email instead of opeing it in your existing browser window...

    The inflromation there did show the defaults however and when I went to look at the machines URL:HyperText Protocol entry I noticed that the "open" entry was missing. So I duplicated the defaults according to the article and it fixed it. So it seems that something got in to that area and removed the "open" entry...

    Also, fyi, the fix was in windows explorer, folder options area not in IE or OE...

    Just thought I'd mention it in case some one else has this problem... You don't have to uninstall and reinstall anything.

    Late,
    "g"
  • maxanonmaxanon Montreal
    edited September 2003
    I guess I should have asked if the function worked in other applications first.
  • MERRICKMERRICK In the studio or on a stage
    edited September 2003
    my 2 CENTS/PENCE

    WIN98 IE/OE 6
    My workaround to the same problem is to have an IE explorer window open when I click a hyperlink from e-mail or say a hyperlink shortcut in a regular folder.
    This problem occured sometime after IE v5.5 if I remember. I'll definitly check out your fix though. Thanks!!
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