[resolved]NO DESKTOP! - shaikhusman

shaikhusmanshaikhusman
edited October 2005 in Spyware & Virus Removal
Hello

My emergency is that I have no desktop! When I start my computer, everything runs normally until the Windows XP welcome screen shows up. After that, all I see is my wallpaper with my cursor. That's all. There are no desktop icons or start menu, there's also no system clock at the bottom right hand corner and there is no taskbar!

Please help me because I cannot do anything on my computer.

Thank you.
«1

Comments

  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited October 2005
    Have you tried Safe Mode? :)
  • deicistdeicist Manchester, UK
    edited October 2005
    try starting explorer manually.

    ctrl-alt-del

    new task

    explorer.exe

    that should at least start explorer so you can see icons, taskbar etc... but it doens't really solve the underlying problem.
  • QeldromaQeldroma Arid ZoneAh Member
    edited October 2005
    This is just a WAG, but it happend to me once-

    Can you get your display properties up? Lower your resolution? Uhhh, once I had my display set up for a higher resolution and it drew my icons and Start off the screen.
    :rolleyes:

    :)
  • QCHQCH Ancient Guru Chicago Area - USA Icrontian
    edited October 2005
    I'm leaning towards corupt profile, spyware, or fubared OS... Try Safe-Mode, if that works, then Spyware is my next thought.

    Before that, try bringing up the Task Manager. On the "Process" tab, is there anything taking up most of the processor?
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    I tried running in Safe Mode and it does start up normally. I see all the icons and the taskbar. In the task manager, in the processes tab, the thing that is taking up the most Mem Usage is svchost.exe at 20,160 K and the next thing is IEXPLORER.EXE at 19,096 K followed by ewidoguard.exe at 18, 188 K.

    I cannot display my properties or lower my resolution. When I tried running explorer manually, a pop-up comes up saying that "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access them."

    Thanks for everything so far.
  • QCHQCH Ancient Guru Chicago Area - USA Icrontian
    edited October 2005
    Well... some good news then. Try restarting normally and bring up the task manager. List off the major processes (both by processor usage and memory usage). Then restart into Safe Mode WITH network.

    Then follow the steps listed HERE

    This will cleanup spyware and then you can post your log here, we'll look at it and determine if spyware is the problem.

    If there is no spyware, we can try creating a new user account and see if the problem occurs on that account. If the problem does NOT occur, then your profile is corrupt and we can fix that...
    :thumbsup:

    We'll get you through this... or at least narrow it down.
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    I don't understand what you mean when you say "List off the major processes (both by processor usage and memory usage). Then restart into Safe Mode WITH network." Could you tell me how to do that?

    Thanks a lot :)
  • QCHQCH Ancient Guru Chicago Area - USA Icrontian
    edited October 2005
    First - Task Manager, second tab (Processes), click on the CPU heading, that sorts that column. Note which application(s) have the highest numbers. Then click on the Mem Usage heading and note which processes are using the most memory.

    Second - Reboot the system and repeatedly tap the F8 key. when the menu for Safe mode appears, select Safe mode with Networking.

    Cool? It can be tough judging the level of computer knowledge, sorry. :thumbsup:
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    In the task manager, the process with the highest CPU number is System Idle Process with 99. After that, the rest of the processes have 00 as their CPU number. For Mem Usage, IEXPLORER.EXE is first with 25,188 K followed by svchost.exe with 20,280 K.

    I ran both programs, Spybot Search & Destroy as well as Ad-Aware SE Personal in Safe Mode Networking. I also ran HiJackThis in Safe Mode Networking and my HiJackThis logfile is this:

    Logfile of HijackThis v1.99.1
    Scan saved at 2:01:02 PM, on 10/11/2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\savedump.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\userinit.exe
    C:\WINDOWS\Explorer.EXE
    C:\HiJackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
    N1 - Netscape 4: user_pref("browser.startup.homepage", "www.google.ca"); (C:\Program Files\Netscape\Users\usman_shaikh\prefs.js)
    O4 - HKLM\..\Run: [Athan] C:\Program Files\Athan\Athan.exe
    O4 - HKLM\..\Run: [PCI TV Card Remote Control Applet] C:\WINDOWS\713xRMT.exe
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
    O4 - HKLM\..\Run: [StatusClient] C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
    O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE
    O4 - Startup: Athan.lnk = C:\Program Files\Athan\Athan.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O12 - Plugin for .htm: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
    O16 - DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} (QuickPlace Class) - http://quartz.atkinson.yorku.ca/qp2.cab
    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by22fd.bay22.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/gold/default/gf.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SmartFinder Uninstall (SmartFinder_Uninstall) - Unknown owner - C:\Documents and Settings\Rizwan Shaikh\Desktop\SFUninstaller.exe" service (file missing)
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
  • QCHQCH Ancient Guru Chicago Area - USA Icrontian
    edited October 2005
    Hey shaikhusman,

    Thanks for keeping with us... I'm not seeing anything in the log.

    Did adaware or Spybot S&D find anything?

    Have you tried restarting since performing the steps?

    If so and nothing changed, restart in safe mode and create a new user then restart normally and try login with the new user account. Did anything change?
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    I tried creating a new account in Safe Mode and the same thing still happens. I see the wallpaper with nothing but the cursor. No desktop icons or taskbar.

    Thanks for everything so far.
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited October 2005

    SmartFinder     is a browser hijacker.

    I'm going to refer you to the experts at our Spyware/Virus/Trojan Discussion Forum. They will help you remove it, plus I'm betting they will also fix your desktop problem along the way.

    Good luck! :)
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    Thanks, but what can I do in the meantime?
  • QCHQCH Ancient Guru Chicago Area - USA Icrontian
    edited October 2005
    Sit back and relax... the SVT Team will help you through removing it. I'm sure you can remove it via hijackthis while in safe mode, but I'll let the experts handle the explanation.

    I'll keep an eye on this thread to make sure you get helped. :thumbsup:
  • shaikhusmanshaikhusman
    edited October 2005
    Thanks a lot :D
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited October 2005
    shaikhusman wrote:
    Hello

    Thanks, but what can I do in the meantime?
    QCH2002 wrote:
    ...follow the steps listed HERE...
    Post the results of AdAware and Spybot S&D. Allow the programs to remove any bad files they find.

    Turn off System Restore, boot in Safe Mode, then use HijackThis to remove these entries:

    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

    O23 - Service: SmartFinder Uninstall (SmartFinder_Uninstall) - Unknown owner - C:\Documents and Settings\Rizwan Shaikh\Desktop\SFUninstaller.exe" service (file missing)

    Reboot, then post a new HijackThis log. :)
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    I ran both AdAware and Spybot S&D and I wasn't able to save the report for Spybot. It said that it was in the tools option, but I don't think there's one for the free version. I did save the AdAware one. The first set of data is the AdAware scan log and the second set of data is the new HiJackThis logfile after running everything in Safe Mode.


    Ad-Aware SE Build 1.06r1
    Logfile Created on:Tuesday, October 11, 2005 3:31:38 PM
    Created with Ad-Aware SE Personal, free for private use.
    Using definitions file:SE1R69 05.10.2005
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

    References detected during the scan:
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
    MRU List(TAC index:0):7 total references
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

    Ad-Aware SE Settings
    ===========================
    Set : Search for negligible risk entries
    Set : Safe mode (always request confirmation)
    Set : Scan active processes
    Set : Scan registry
    Set : Deep-scan registry
    Set : Scan my IE Favorites for banned URLs
    Set : Scan my Hosts file

    Extended Ad-Aware SE Settings
    ===========================
    Set : Unload recognized processes & modules during scan
    Set : Scan registry for all users instead of current user only
    Set : Always try to unload modules before deletion
    Set : During removal, unload Explorer and IE if necessary
    Set : Let Windows remove files in use at next reboot
    Set : Delete quarantined objects after restoring
    Set : Include basic Ad-Aware settings in log file
    Set : Include additional Ad-Aware settings in log file
    Set : Include reference summary in log file
    Set : Include alternate data stream details in log file
    Set : Play sound at scan completion if scan locates critical objects


    10-11-2005 3:31:38 PM - Scan started. (Full System Scan)

    MRU List Object Recognized!
    Location: : C:\Documents and Settings\Rizwan Shaikh\Application Data\microsoft\office\recent
    Description : list of recently opened documents using microsoft office


    MRU List Object Recognized!
    Location: : C:\Documents and Settings\Rizwan Shaikh\recent
    Description : list of recently opened documents


    MRU List Object Recognized!
    Location: : software\microsoft\directdraw\mostrecentapplication
    Description : most recent application to use microsoft directdraw


    MRU List Object Recognized!
    Location: : S-1-5-21-1801674531-436374069-682003330-1003\software\microsoft\windows\currentversion\explorer\comdlg32\lastvisitedmru
    Description : list of recent programs opened


    MRU List Object Recognized!
    Location: : S-1-5-21-1801674531-436374069-682003330-1003\software\microsoft\windows\currentversion\explorer\comdlg32\opensavemru
    Description : list of recently saved files, stored according to file extension


    MRU List Object Recognized!
    Location: : S-1-5-21-1801674531-436374069-682003330-1003\software\microsoft\windows\currentversion\explorer\recentdocs
    Description : list of recent documents opened


    MRU List Object Recognized!
    Location: : S-1-5-21-1801674531-436374069-682003330-1003\software\microsoft\windows\currentversion\explorer\runmru
    Description : mru list for items opened in start | run


    Listing running processes
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

    #:1 [smss.exe]
    FilePath : \SystemRoot\System32\
    ProcessID : 452
    ThreadCreationTime : 10-11-2005 6:38:08 PM
    BasePriority : Normal


    #:2 [csrss.exe]
    FilePath : \??\C:\WINDOWS\system32\
    ProcessID : 508
    ThreadCreationTime : 10-11-2005 6:38:09 PM
    BasePriority : Normal


    #:3 [winlogon.exe]
    FilePath : \??\C:\WINDOWS\system32\
    ProcessID : 532
    ThreadCreationTime : 10-11-2005 6:38:11 PM
    BasePriority : High


    #:4 [services.exe]
    FilePath : C:\WINDOWS\system32\
    ProcessID : 576
    ThreadCreationTime : 10-11-2005 6:38:12 PM
    BasePriority : Normal
    FileVersion : 5.1.2600.0 (xpclient.010817-1148)
    ProductVersion : 5.1.2600.0
    ProductName : Microsoft® Windows® Operating System
    CompanyName : Microsoft Corporation
    FileDescription : Services and Controller app
    InternalName : services.exe
    LegalCopyright : © Microsoft Corporation. All rights reserved.
    OriginalFilename : services.exe

    #:5 [lsass.exe]
    FilePath : C:\WINDOWS\system32\
    ProcessID : 596
    ThreadCreationTime : 10-11-2005 6:38:12 PM
    BasePriority : Normal
    FileVersion : 5.1.2600.0 (xpclient.010817-1148)
    ProductVersion : 5.1.2600.0
    ProductName : Microsoft® Windows® Operating System
    CompanyName : Microsoft Corporation
    FileDescription : LSA Shell (Export Version)
    InternalName : lsass.exe
    LegalCopyright : © Microsoft Corporation. All rights reserved.
    OriginalFilename : lsass.exe

    #:6 [svchost.exe]
    FilePath : C:\WINDOWS\system32\
    ProcessID : 768
    ThreadCreationTime : 10-11-2005 6:38:13 PM
    BasePriority : Normal
    FileVersion : 5.1.2600.0 (xpclient.010817-1148)
    ProductVersion : 5.1.2600.0
    ProductName : Microsoft® Windows® Operating System
    CompanyName : Microsoft Corporation
    FileDescription : Generic Host Process for Win32 Services
    InternalName : svchost.exe
    LegalCopyright : © Microsoft Corporation. All rights reserved.
    OriginalFilename : svchost.exe

    #:7 [svchost.exe]
    FilePath : C:\WINDOWS\System32\
    ProcessID : 820
    ThreadCreationTime : 10-11-2005 6:38:13 PM
    BasePriority : Normal
    FileVersion : 5.1.2600.0 (xpclient.010817-1148)
    ProductVersion : 5.1.2600.0
    ProductName : Microsoft® Windows® Operating System
    CompanyName : Microsoft Corporation
    FileDescription : Generic Host Process for Win32 Services
    InternalName : svchost.exe
    LegalCopyright : © Microsoft Corporation. All rights reserved.
    OriginalFilename : svchost.exe

    #:8 [svchost.exe]
    FilePath : C:\WINDOWS\System32\
    ProcessID : 976
    ThreadCreationTime : 10-11-2005 6:38:14 PM
    BasePriority : Normal
    FileVersion : 5.1.2600.0 (xpclient.010817-1148)
    ProductVersion : 5.1.2600.0
    ProductName : Microsoft® Windows® Operating System
    CompanyName : Microsoft Corporation
    FileDescription : Generic Host Process for Win32 Services
    InternalName : svchost.exe
    LegalCopyright : © Microsoft Corporation. All rights reserved.
    OriginalFilename : svchost.exe

    #:9 [svchost.exe]
    FilePath : C:\WINDOWS\System32\
    ProcessID : 988
    ThreadCreationTime : 10-11-2005 6:38:14 PM
    BasePriority : Normal
    FileVersion : 5.1.2600.0 (xpclient.010817-1148)
    ProductVersion : 5.1.2600.0
    ProductName : Microsoft® Windows® Operating System
    CompanyName : Microsoft Corporation
    FileDescription : Generic Host Process for Win32 Services
    InternalName : svchost.exe
    LegalCopyright : © Microsoft Corporation. All rights reserved.
    OriginalFilename : svchost.exe

    #:10 [spoolsv.exe]
    FilePath : C:\WINDOWS\system32\
    ProcessID : 1112
    ThreadCreationTime : 10-11-2005 6:38:15 PM
    BasePriority : Normal
    FileVersion : 5.1.2600.0 (XPClient.010817-1148)
    ProductVersion : 5.1.2600.0
    ProductName : Microsoft® Windows® Operating System
    CompanyName : Microsoft Corporation
    FileDescription : Spooler SubSystem App
    InternalName : spoolsv.exe
    LegalCopyright : © Microsoft Corporation. All rights reserved.
    OriginalFilename : spoolsv.exe

    #:11 [alg.exe]
    FilePath : C:\WINDOWS\System32\
    ProcessID : 1256
    ThreadCreationTime : 10-11-2005 6:38:23 PM
    BasePriority : Normal
    FileVersion : 5.1.2600.0 (xpclient.010817-1148)
    ProductVersion : 5.1.2600.0
    ProductName : Microsoft® Windows® Operating System
    CompanyName : Microsoft Corporation
    FileDescription : Application Layer Gateway Service
    InternalName : ALG.exe
    LegalCopyright : © Microsoft Corporation. All rights reserved.
    OriginalFilename : ALG.exe

    #:12 [avgamsvr.exe]
    FilePath : C:\PROGRA~1\Grisoft\AVG7\
    ProcessID : 1288
    ThreadCreationTime : 10-11-2005 6:38:23 PM
    BasePriority : Normal
    FileVersion : 7,0,0,312
    ProductVersion : 7.0.0.312
    ProductName : AVG Anti-Virus System
    CompanyName : GRISOFT, s.r.o.
    FileDescription : AVG Alert Manager
    InternalName : avgamsvr
    LegalCopyright : Copyright © 2005, GRISOFT, s.r.o.
    OriginalFilename : avgamsvr.EXE

    #:13 [avgupsvc.exe]
    FilePath : C:\PROGRA~1\Grisoft\AVG7\
    ProcessID : 1300
    ThreadCreationTime : 10-11-2005 6:38:23 PM
    BasePriority : Normal
    FileVersion : 7,0,0,301
    ProductVersion : 7.0.0.301
    ProductName : AVG 7.0 Anti-Virus System
    CompanyName : GRISOFT, s.r.o.
    FileDescription : AVG Update Service
    InternalName : avgupsvc
    LegalCopyright : Copyright © 2004, GRISOFT, s.r.o.
    OriginalFilename : avgupdsvc.EXE

    #:14 [ewidoctrl.exe]
    FilePath : C:\Program Files\ewido\security suite\
    ProcessID : 1332
    ThreadCreationTime : 10-11-2005 6:38:23 PM
    BasePriority : Normal
    FileVersion : 3, 0, 0, 1
    ProductVersion : 3, 0, 0, 1
    ProductName : ewido control
    CompanyName : ewido networks
    FileDescription : ewido control
    InternalName : ewido control
    LegalCopyright : Copyright © 2004
    OriginalFilename : ewidoctrl.exe

    #:15 [ewidoguard.exe]
    FilePath : C:\Program Files\ewido\security suite\
    ProcessID : 1376
    ThreadCreationTime : 10-11-2005 6:38:23 PM
    BasePriority : Normal
    FileVersion : 3, 0, 0, 1
    ProductVersion : 3, 0, 0, 1
    ProductName : guard
    CompanyName : ewido networks
    FileDescription : guard
    InternalName : guard
    LegalCopyright : Copyright © 2004
    OriginalFilename : guard.exe

    #:16 [ulcdrsvr.exe]
    FilePath : C:\Program Files\Common Files\Ulead Systems\DVD\
    ProcessID : 1484
    ThreadCreationTime : 10-11-2005 6:38:24 PM
    BasePriority : Normal
    FileVersion : 1, 0, 0, 4
    ProductVersion : 1, 0, 0, 4
    ProductName : Ulead Systems ULCDRSvr
    CompanyName : Ulead Systems, Inc.
    FileDescription : ULCDRSvr
    InternalName : ULCDRSvr
    LegalCopyright : Copyright © 2002 Ulead Systems, Inc.
    OriginalFilename : ULCDRSvr.exe

    #:17 [wdfmgr.exe]
    FilePath : C:\WINDOWS\System32\
    ProcessID : 1564
    ThreadCreationTime : 10-11-2005 6:38:24 PM
    BasePriority : Normal
    FileVersion : 5.2.3790.1230 built by: dnsrv(bld4act)
    ProductVersion : 5.2.3790.1230
    ProductName : Microsoft® Windows® Operating System
    CompanyName : Microsoft Corporation
    FileDescription : Windows User Mode Driver Manager
    InternalName : WdfMgr
    LegalCopyright : © Microsoft Corporation. All rights reserved.
    OriginalFilename : WdfMgr.exe

    #:18 [taskmgr.exe]
    FilePath : C:\WINDOWS\System32\
    ProcessID : 424
    ThreadCreationTime : 10-11-2005 6:41:14 PM
    BasePriority : High
    FileVersion : 5.1.2600.0 (xpclient.010817-1148)
    ProductVersion : 5.1.2600.0
    ProductName : Microsoft® Windows® Operating System
    CompanyName : Microsoft Corporation
    FileDescription : Windows TaskManager
    InternalName : taskmgr
    LegalCopyright : © Microsoft Corporation. All rights reserved.
    OriginalFilename : taskmgr.exe

    #:19 [wuauclt.exe]
    FilePath : C:\WINDOWS\System32\
    ProcessID : 1508
    ThreadCreationTime : 10-11-2005 7:29:58 PM
    BasePriority : Normal
    FileVersion : 5.8.0.2469 built by: lab01_n(wmbla)
    ProductVersion : 5.8.0.2469
    ProductName : Microsoft® Windows® Operating System
    CompanyName : Microsoft Corporation
    FileDescription : Automatic Updates
    InternalName : wuauclt.exe
    LegalCopyright : © Microsoft Corporation. All rights reserved.
    OriginalFilename : wuauclt.exe

    #:20 [ad-aware.exe]
    FilePath : C:\Program Files\Lavasoft\Ad-Aware SE Personal\
    ProcessID : 1968
    ThreadCreationTime : 10-11-2005 7:30:52 PM
    BasePriority : Normal
    FileVersion : 6.2.0.236
    ProductVersion : SE 106
    ProductName : Lavasoft Ad-Aware SE
    CompanyName : Lavasoft Sweden
    FileDescription : Ad-Aware SE Core application
    InternalName : Ad-Aware.exe
    LegalCopyright : Copyright © Lavasoft AB Sweden
    OriginalFilename : Ad-Aware.exe
    Comments : All Rights Reserved

    Memory scan result:
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
    New critical objects: 0
    Objects found so far: 7


    Started registry scan
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

    Registry Scan result:
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
    New critical objects: 0
    Objects found so far: 7


    Started deep registry scan
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

    Deep registry scan result:
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
    New critical objects: 0
    Objects found so far: 7


    Started Tracking Cookie scan
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»


    Tracking cookie scan result:
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
    New critical objects: 0
    Objects found so far: 7



    Deep scanning and examining files (C:)
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

    Disk Scan Result for C:\
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
    New critical objects: 0
    Objects found so far: 7


    Performing conditional scans...
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

    Conditional scan result:
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
    New critical objects: 0
    Objects found so far: 7

    3:52:52 PM Scan Complete

    Summary Of This Scan
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
    Total scanning time:00:21:13.563
    Objects scanned:172468
    Objects identified:0
    Objects ignored:0
    New critical objects:0

    Logfile of HijackThis v1.99.1
    Scan saved at 4:42:17 PM, on 10/11/2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\savedump.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\Program Files\ewido\security suite\ewidoguard.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\WINDOWS\System32\taskmgr.exe
    C:\HiJackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
    N1 - Netscape 4: user_pref("browser.startup.homepage", "www.google.ca"); (C:\Program Files\Netscape\Users\usman_shaikh\prefs.js)
    O4 - HKLM\..\Run: [Athan] C:\Program Files\Athan\Athan.exe
    O4 - HKLM\..\Run: [PCI TV Card Remote Control Applet] C:\WINDOWS\713xRMT.exe
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
    O4 - HKLM\..\Run: [StatusClient] C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
    O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE
    O4 - Startup: Athan.lnk = C:\Program Files\Athan\Athan.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O12 - Plugin for .htm: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
    O16 - DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} (QuickPlace Class) - http://quartz.atkinson.yorku.ca/qp2.cab
    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by22fd.bay22.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/gold/default/gf.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SmartFinder Uninstall (SmartFinder_Uninstall) - Unknown owner - C:\Documents and Settings\Rizwan Shaikh\Desktop\SFUninstaller.exe" service (file missing)
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
  • TroganTrogan London, UK
    edited October 2005
    Hi,

    Check the following in HJT and click 'Fix Checked'

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
    O23 - Service: SmartFinder Uninstall (SmartFinder_Uninstall) - Unknown owner - C:\Documents and Settings\Rizwan Shaikh\Desktop\SFUninstaller.exe" service (file missing)
    ==

    Download CWShredder from here. Open CWShredder and check for updates. Close ALL windows and click 'Fix'
    ==

    Download Ewido Security Suite
    • Install ewido security suite
    • When installing, under "Additional Options" uncheck..
      • Install background guard
      • Install scan via context menu
    • Launch ewido, there should be an icon on your desktop, double-click it.
    • You will need to update ewido to the latest definition files.
      • On the left hand side of the main screen click update.
      • Then click on Start Update.
    • The update will start and a progress bar will show the updates being installed.
      (the status bar at the bottom will display "Update successful")
    • Now, scan with it by clicking 'Scanner' on the left and choosing 'Complete System Scan'
    ==

    Scan your PC with the following:

    Panda Activescan
    Trend Micro: Housecall
    ==

    Post a new HJT log after and tell us how things are :)
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    I fixed both of those 2 files and ran all 4 of those programs. My new HiJackThis logfile is this:

    Logfile of HijackThis v1.99.1
    Scan saved at 11:37:03 PM, on 10/11/2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\savedump.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\Program Files\ewido\security suite\ewidoguard.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\WINDOWS\System32\taskmgr.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\WINDOWS\System32\wuauclt.exe
    C:\HiJackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    N1 - Netscape 4: user_pref("browser.startup.homepage", "www.google.ca"); (C:\Program Files\Netscape\Users\usman_shaikh\prefs.js)
    O4 - HKLM\..\Run: [Athan] C:\Program Files\Athan\Athan.exe
    O4 - HKLM\..\Run: [PCI TV Card Remote Control Applet] C:\WINDOWS\713xRMT.exe
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
    O4 - HKLM\..\Run: [StatusClient] C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
    O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE
    O4 - Startup: Athan.lnk = C:\Program Files\Athan\Athan.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O12 - Plugin for .htm: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
    O16 - DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} (QuickPlace Class) - http://quartz.atkinson.yorku.ca/qp2.cab
    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by22fd.bay22.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/gold/default/gf.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SmartFinder Uninstall (SmartFinder_Uninstall) - Unknown owner - C:\Documents and Settings\Rizwan Shaikh\Desktop\SFUninstaller.exe" service (file missing)
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
  • TroganTrogan London, UK
    edited October 2005
    Do you know what PCI TV Card Remote Control Applet is?
    ==

    See if the following works...

    Download Ewido Security Suite
    • Install ewido security suite
    • When installing, under "Additional Options" uncheck..
      • Install background guard
      • Install scan via context menu
    • Launch ewido, there should be an icon on your desktop, double-click it.
    • You will need to update ewido to the latest definition files.
      • On the left hand side of the main screen click update.
      • Then click on Start Update.
    • The update will start and a progress bar will show the updates being installed.
      (the status bar at the bottom will display "Update successful")
    • Now, scan with it by clicking 'Scanner' on the left and choosing 'Complete System Scan'
    ==

    How are things now?
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    I think PCI TV Card Remote Control Applet is a program that allows me to watch TV on my computer. I have a TV Tuner, but I haven't used it for a long time. After running Ewido Security Suite, it found 9 infections and it cleaned all of them, but the problem is still the same. No desktop or taskbar or any desktop icons. I know you didn't ask for it, but here's my new HiJackThis logfile, just in case.

    Logfile of HijackThis v1.99.1
    Scan saved at 1:42:32 PM, on 10/12/2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\Program Files\ewido\security suite\ewidoguard.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\WINDOWS\System32\taskmgr.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\HiJackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    N1 - Netscape 4: user_pref("browser.startup.homepage", "www.google.ca"); (C:\Program Files\Netscape\Users\usman_shaikh\prefs.js)
    O4 - HKLM\..\Run: [Athan] C:\Program Files\Athan\Athan.exe
    O4 - HKLM\..\Run: [PCI TV Card Remote Control Applet] C:\WINDOWS\713xRMT.exe
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
    O4 - HKLM\..\Run: [StatusClient] C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
    O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE
    O4 - Startup: Athan.lnk = C:\Program Files\Athan\Athan.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O12 - Plugin for .htm: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
    O16 - DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} (QuickPlace Class) - http://quartz.atkinson.yorku.ca/qp2.cab
    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by22fd.bay22.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/gold/default/gf.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SmartFinder Uninstall (SmartFinder_Uninstall) - Unknown owner - C:\Documents and Settings\Rizwan Shaikh\Desktop\SFUninstaller.exe" service (file missing)
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
  • TroganTrogan London, UK
    edited October 2005
    Your log looks clean to me. How long have you had Messenger 3?

    You need to update your computer via Windows Update but I'm not too sure if its a good idea to do it while your still having problems.

    Lets call everyone back in to see what they think.
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    I would say I've had Messenger 3 since it came out. Anytime a new update comes for it, the pop-up comes out telling me to install the new updated version of Messenger, so I do. I would say it's probably been a month with Messenger 3.
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited October 2005
    It looks like this one doesn't want to go away:

    O23 - Service: SmartFinder Uninstall (SmartFinder_Uninstall) - Unknown owner - C:\Documents and Settings\Rizwan Shaikh\Desktop\SFUninstaller.exe" service (file missing)

    Have you tried disabling System Restore, the deleting it in Safe Mode with HijackThis? :)
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    I removed that file in Safe Mode, and also, System Restore was already checked to off in Safe Mode. My new HiJackThis logfile is this:

    Logfile of HijackThis v1.99.1
    Scan saved at 6:58:27 PM, on 10/12/2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\Program Files\ewido\security suite\ewidoguard.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\WINDOWS\System32\taskmgr.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\HiJackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    N1 - Netscape 4: user_pref("browser.startup.homepage", "www.google.ca"); (C:\Program Files\Netscape\Users\usman_shaikh\prefs.js)
    O4 - HKLM\..\Run: [Athan] C:\Program Files\Athan\Athan.exe
    O4 - HKLM\..\Run: [PCI TV Card Remote Control Applet] C:\WINDOWS\713xRMT.exe
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
    O4 - HKLM\..\Run: [StatusClient] C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
    O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE
    O4 - Startup: Athan.lnk = C:\Program Files\Athan\Athan.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O12 - Plugin for .htm: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
    O16 - DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} (QuickPlace Class) - http://quartz.atkinson.yorku.ca/qp2.cab
    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by22fd.bay22.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/gold/default/gf.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SmartFinder Uninstall (SmartFinder_Uninstall) - Unknown owner - C:\Documents and Settings\Rizwan Shaikh\Desktop\SFUninstaller.exe" service (file missing)
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited October 2005
    O23 - Service: SmartFinder Uninstall
    See if this shows up on your list of Services. If so, disable it, reboot, then cross your fingers. :)
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    Where do I find the list of Services, and how do I disable it?
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited October 2005
    Right-Click on "My Computer", then left-click on "Manage". Go down and hit the + sign next to "Services and Applications", then highlight "Services". You should see a list of them on the right-hand side. :thumbsup:
  • shaikhusmanshaikhusman
    edited October 2005
    Hello

    I disabled O23 - Service: SmartFinder Uninstall in Safe Mode and rebooted my computer. I still have the same problem.
  • CrunchieCrunchie Mandurah. Western Australia. Member
    edited October 2005
    Please go here & install ALL critical updates required for your system, including service pack 1a for both XP and IE6.
    Most malware is designed to attack unpatched XP systems - exploiting the available 'holes' - and can bypass third-party protection on an unpatched system. The most that can be done with an unpatched system is put a temporary bandage on it. Your system can potentially be reinfected within minutes of cleaning it.
    Do not install SP2 yet.

    ==

    Download the following file and double click to run it. Set a system restore point first!!
    The file is for Windows XP only!!

    http://www.kellys-korner-xp.com/regs_edits/desktoptab.reg

    Reboot and see how things are now.
This discussion has been closed.