Options
Mysterious Pop-ups
Hi,
After running Ad-aware and Spybot, I still have some random IE popups as well as slowed system performance and I cannot identify the cause. I've done my best to go through the HijackThis log but I'm definitely not positive what is causing the problems. Here's the HijackThis log - THANK YOU SO MUCH FOR YOUR HELP!!
Logfile of HijackThis v1.99.1
Scan saved at 1:48:45 PM, on 10/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\WINDOWS\UGVhcG9k\command.exe
C:\Program Files\CU VPN\cvpnd.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\windows\sp2update00.exe
C:\PROGRA~1\SECRET~1\run.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Peapod\Desktop\Poo Cleaners\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [USBKey] "C:\Documents and Settings\Peapod\My Documents\download\peapod31585\usbkey\USBKey.exe" -install
O4 - HKLM\..\Run: [msresearch] C:\windows\msresearch.exe
O4 - HKLM\..\Run: [sp2update] C:\windows\sp2update00.exe
O4 - HKCU\..\Run: [SecretSmileys] C:\PROGRA~1\SECRET~1\ss.exe
O4 - HKCU\..\Run: [irqq] C:\PROGRA~1\COMMON~1\irqq\irqqm.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O23 - Service: Belkin 54g Wireless USB Network Adapter (Belkin 54g Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\UGVhcG9k\command.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\CU VPN\cvpnd.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
After running Ad-aware and Spybot, I still have some random IE popups as well as slowed system performance and I cannot identify the cause. I've done my best to go through the HijackThis log but I'm definitely not positive what is causing the problems. Here's the HijackThis log - THANK YOU SO MUCH FOR YOUR HELP!!
Logfile of HijackThis v1.99.1
Scan saved at 1:48:45 PM, on 10/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\WINDOWS\UGVhcG9k\command.exe
C:\Program Files\CU VPN\cvpnd.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\windows\sp2update00.exe
C:\PROGRA~1\SECRET~1\run.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Peapod\Desktop\Poo Cleaners\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [USBKey] "C:\Documents and Settings\Peapod\My Documents\download\peapod31585\usbkey\USBKey.exe" -install
O4 - HKLM\..\Run: [msresearch] C:\windows\msresearch.exe
O4 - HKLM\..\Run: [sp2update] C:\windows\sp2update00.exe
O4 - HKCU\..\Run: [SecretSmileys] C:\PROGRA~1\SECRET~1\ss.exe
O4 - HKCU\..\Run: [irqq] C:\PROGRA~1\COMMON~1\irqq\irqqm.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O23 - Service: Belkin 54g Wireless USB Network Adapter (Belkin 54g Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\UGVhcG9k\command.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\CU VPN\cvpnd.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
0
Comments
===============
Please visit at least two of the following sites for an online virus scan:
BitDefender Free Online Virus Scan
http://www.bitdefender.com/scan/licence.php
Make sure you tick AutoClean under Scan Options.
Panda ActiveScan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Make sure you tick Disinfect automatically under Scan Options.
Housecall at TrendMicro
http://housecall.trendmicro.com/housecall/start_corp.asp
Make sure you tick Auto Clean.
When it completes, post back the full filename of any files that cannot be cleaned or deleted.
eTrust Antivirus Web Scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
===============
Let's look for, and delete, any program segments (prefetches) that might be present, and are associated with the 'problems' we're trying to remove from your PC. To do this, let's:
1) Click "Start | Search", then search for each of these program's base name(s), in all files and folders:
run.exe*
2) Then if any are found in the 'prefetch' folder, delete them.
Look closely, since the 'base' name will have a bunch of random numbers and letters attached to it.
===============
Next, Open a command prompt by:
1. Clicking "Start", then "Run...".
2. Enter "cmd" (without the quotes).
3. Enter "services.msc" (without the quotes).
-
Now, locate and 'stop' the following services, if present:
Command Service (cmdService) owner ... (C:\WINDOWS\UGVhcG9k\command.exe)
Look carefully, since the name of the service (above) can be anywhere in the entry; also be careful not to 'stop' any required system services. Once stopped, set this service to disabled.
===============
Run HiJackThis then:
1. Click "Open the Misc Tools Section"
2. Click "Open Process manager"
-
Next, while holding down the CTRL key, locate (if present) and click on (highlight) each of the following:
C:\WINDOWS\UGVhcG9k\command.exe
C:\windows\sp2update00.exe
C:\PROGRA~1\SECRET~1\run.exe
Now double-check and make sure that only those item(s) above are highlighted, then click "Kill process". Now, click "Refresh", check again, and repeat this step if any remain.
===============
Still in HiJackThis, click "Scan", then check(tick) the following, if present:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O4 - HKLM\..\Run: [msresearch] C:\windows\msresearch.exe
O4 - HKLM\..\Run: [sp2update] C:\windows\sp2update00.exe
O4 - HKCU\..\Run: [SecretSmileys] C:\PROGRA~1\SECRET~1\ss.exe
O4 - HKCU\..\Run: [irqq] C:\PROGRA~1\COMMON~1\irqq\irqqm.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\UGVhcG9k\command.exe
Now, close all instances of Internet Explorer and any other windows you have open except HiJackThis, click "Fix checked".
===============
Locate and delete the following item(s), if present. Make sure you are able to view system and hidden files/ folders:
folders...
C:\WINDOWS\UGVhcG9k
C:\PROGRA~1\SECRET~1
C:\PROGRA~1\COMMON~1\irqq
files...
C:\windows\sp2update00.exe
C:\windows\msresearch.exe
-
Note that some of these file(s)/folder(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in "Safe Mode".
-
Reboot.
===============
After rebooting, rescan with hijackthis and post back a new log. Please let me know how your pc is now.