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Need help removing spy/virus/trojan???
I have something that has taken over my homepage, and more troublesome then that, keeps allowing pops up about virus protection, etc... HijackThis file to follow. Any and all help is greatly appreciated, thanks in advance.
Logfile of HijackThis v1.99.1
Scan saved at 11:07:54 PM, on 11/26/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\Program Files\Speed Disk\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\mssearchnet.exe
C:\WINDOWS\System32\nvctrl.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGRDIAN.EXE
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jucheck.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Cookie Washer\aolwasher.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\PROGRA~1\McAfee\MCAFEE~1\cpd.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\SpywareDetector\SDMonitor.exe
C:\WINDOWS\System32\SDSystemTray.exe
C:\PROGRA~1\WinZip\winzip32.exe
C:\DOCUME~1\Dave\LOCALS~1\Temp\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: (no name) - {7caf96a2-c556-460a-988e-76fc7895d284} - C:\WINDOWS\System32\hpDE1B.tmp
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [McAfee Guardian] C:\Program Files\McAfee\McAfee Shared Components\Guardian\\CMGRDIAN.EXE /SU
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [SpyAxe] C:\Program Files\SpyAxe\spyaxe.exe /h
O4 - HKLM\..\Run: [SystemTraySD] C:\WINDOWS\System32\SDSystemTray.exe
O4 - HKLM\..\Run: [MonitorSD] C:\Program Files\SpywareDetector\SDMonitor.exe
O4 - HKLM\..\Run: [SDAutoLiveupdate] C:\WINDOWS\System32\LiveUpdateSD.exe -AUTO
O4 - HKLM\..\RunServices: [CPD_EXE] C:\Program Files\McAfee\McAfee Firewall\\CPD.EXE AUTOSTART
O4 - HKLM\..\RunServicesOnce: [washindex] C:\Program Files\Cookie Washer\washidx.exe "Dave"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [supervisor.exe] C:\WINDOWS\supervisor.exe
O4 - HKCU\..\Run: [ccWasher] C:\Program Files\Cookie Washer\aolwasher.exe /0
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O15 - Trusted Zone: www.sd331.k12.id.us
O15 - Trusted Zone: www.revenue.state.az.us
O15 - Trusted Zone: www.dpuc.state.ct.us
O15 - Trusted Zone: www.state.hi.us
O15 - Trusted Zone: www.state.il.us
O15 - Trusted Zone: www.red.state.nv.us
O15 - Trusted Zone: www.oag.state.va.us
O15 - Trusted Zone: www.lii.warwick.ac.uk
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/ydropper/ydropper1_6us.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVSync Manager (AvSynMgr) - Unknown owner - C:\PROGRA~1\NETWOR~1\VIRUSS~1\Avsynmgr.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: McAfee Firewall (McAfee Firewall Service) - Network Associates Inc. - C:\Program Files\McAfee\McAfee Firewall\CPD.EXE
O23 - Service: McShield - Unknown owner - C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe (file missing)
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton Utilities\NPROTECT.EXE
O23 - Service: Speed Disk service - Symantec Corporation - C:\Program Files\Speed Disk\nopdb.exe
O23 - Service: SpyDetectSVC - Max Secure Software Technologies - C:\WINDOWS\System32\SpywareDetectorSVC.exe
Dave
Logfile of HijackThis v1.99.1
Scan saved at 11:07:54 PM, on 11/26/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\Program Files\Speed Disk\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\mssearchnet.exe
C:\WINDOWS\System32\nvctrl.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGRDIAN.EXE
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jucheck.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Cookie Washer\aolwasher.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\PROGRA~1\McAfee\MCAFEE~1\cpd.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\SpywareDetector\SDMonitor.exe
C:\WINDOWS\System32\SDSystemTray.exe
C:\PROGRA~1\WinZip\winzip32.exe
C:\DOCUME~1\Dave\LOCALS~1\Temp\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: (no name) - {7caf96a2-c556-460a-988e-76fc7895d284} - C:\WINDOWS\System32\hpDE1B.tmp
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [McAfee Guardian] C:\Program Files\McAfee\McAfee Shared Components\Guardian\\CMGRDIAN.EXE /SU
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [SpyAxe] C:\Program Files\SpyAxe\spyaxe.exe /h
O4 - HKLM\..\Run: [SystemTraySD] C:\WINDOWS\System32\SDSystemTray.exe
O4 - HKLM\..\Run: [MonitorSD] C:\Program Files\SpywareDetector\SDMonitor.exe
O4 - HKLM\..\Run: [SDAutoLiveupdate] C:\WINDOWS\System32\LiveUpdateSD.exe -AUTO
O4 - HKLM\..\RunServices: [CPD_EXE] C:\Program Files\McAfee\McAfee Firewall\\CPD.EXE AUTOSTART
O4 - HKLM\..\RunServicesOnce: [washindex] C:\Program Files\Cookie Washer\washidx.exe "Dave"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [supervisor.exe] C:\WINDOWS\supervisor.exe
O4 - HKCU\..\Run: [ccWasher] C:\Program Files\Cookie Washer\aolwasher.exe /0
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O15 - Trusted Zone: www.sd331.k12.id.us
O15 - Trusted Zone: www.revenue.state.az.us
O15 - Trusted Zone: www.dpuc.state.ct.us
O15 - Trusted Zone: www.state.hi.us
O15 - Trusted Zone: www.state.il.us
O15 - Trusted Zone: www.red.state.nv.us
O15 - Trusted Zone: www.oag.state.va.us
O15 - Trusted Zone: www.lii.warwick.ac.uk
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/ydropper/ydropper1_6us.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVSync Manager (AvSynMgr) - Unknown owner - C:\PROGRA~1\NETWOR~1\VIRUSS~1\Avsynmgr.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: McAfee Firewall (McAfee Firewall Service) - Network Associates Inc. - C:\Program Files\McAfee\McAfee Firewall\CPD.EXE
O23 - Service: McShield - Unknown owner - C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe (file missing)
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton Utilities\NPROTECT.EXE
O23 - Service: Speed Disk service - Symantec Corporation - C:\Program Files\Speed Disk\nopdb.exe
O23 - Service: SpyDetectSVC - Max Secure Software Technologies - C:\WINDOWS\System32\SpywareDetectorSVC.exe
Dave
0
Comments
Most malware is designed to attack unpatched XP systems - exploiting the available 'holes' - and can bypass third-party protection on an unpatched system. The most that can be done with an unpatched system is put a temporary bandage on it. Your system can potentially be reinfected within minutes of cleaning it.
==
In order to clean your PC from infections related to Spyware Axe product, please follow the instructions below:
1) Save Uninstallers.zip from http://www.spyaxe.com/uninstall/uninstallers.zip to your desktop or HDD.
2) Extract 2 files "illegal_adv_uninstall1.exe" and "illegal_adv_uninstall2.exe" to your desktop or your HDD using WinZip.
3) Execute both of them one by one by double-clicking with your mouse.
*note: they will run instantly in the background. So don't be concerned when you don't visually see anything happening.
4) Reboot your PC
5) Your PC is now clean from the infections.
If you haven't done so already, delete the entire spyaxe directory from your drive under program files.
==
Please read these instructions carefully and print them out! Be sure to follow ALL instructions!
Download smitRem.zip and save the file to your desktop.
Right click on the file and extract it to it's own folder on the desktop.
Place a shortcut to Panda ActiveScan on your desktop.
Please download the trial version of Ewido Security Suite here:
http://www.ewido.net/en/download/
Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files. Do NOT run a scan yet.
If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Ad-Aware SE Setup
Don't run it yet!
Next, please reboot your computer in SafeMode by doing the following:
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
- Instead of Windows loading as normal, a menu should appear
- Select the first option, to run Windows in Safe Mode.
Now scan with HJT and place a checkmark next to each of the following items:===================================================
O2 - BHO: (no name) - {7caf96a2-c556-460a-988e-76fc7895d284} - C:\WINDOWS\System32\hpDE1B.tmp
O4 - HKLM\..\Run: [SpyAxe] C:\Program Files\SpyAxe\spyaxe.exe /h
===================================================
Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.
The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
Open Ad-aware and do a full scan. Remove all it finds.
Run Ewido:
- Click on scanner
- Click Complete System Scan and the scan will begin.
- During the scan it will prompt you to clean files, click OK
- When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
- When the scan is finished, click the Save report button at the bottom of the screen.
- Save the report to your desktop
Close EwidoNext go to Control Panel click Display > Desktop > Customize Desktop > Website > Uncheck "Security Info" if present.
Reboot back into Windows and click the Panda ActiveScan shortcut, then do a full system scan. Make sure the autoclean box is checked!
Save the scan log and post it along with a new HijackThis Log, the contents of the smitfiles.txt log and the Ewido Log by using Add Reply.
Let us know if any problems persist.