Microsoft Outlook question

RWB

This is not an Outlook Express question, nor is it on my PC but an aunts who lives too far for me to help in person willingly.

So she calls me just now asking about her MS Outlook. Basically, when she wants to check her email she has to actually PRESS the Send/Recieve button for it to check the email, it also pops up asking for her user name and password everytime - despite having the "save password" part checked.

I don't know it well enough to tell her how to fix this issue, so I am wandering if anyone knows about this and how to fix it. What options or preferences does she need to check?

Thanks.

P.S. This is really annoying, cause I put together her HP PC and did alot of work for her FREE of charge, she fed me and my mother pizza but that's it. When I was leaving I thought she was JOKING about that since I set it all up that I would be her new tech support guy, I joked back saying "ohh yeah haha". It REALLY fry's my nerves thinking she was serious especially since I have met her twice in my whole life now. :banghead:

profdlp

What version of Outlook is it? The specific settings vary from version to version. I'm betting your Aunt will need clearly defined instructions.

As for the free tech help, I'm sure it made your parents happy, even if she was not as appreciative as she could have been. You're a good guy, RWB.

RWB

Unsure what version, but it came with the HP she has which has XP so it SHOULD be fairly new I'd think.

Actually, I think it was with Office 2000. Just thought about that.

Khaos

Going on out a limb here, since I use Exchange Server at work and your aunt is probably connecting via a Pop3, but when I go under my account options there is a checkbox where I can explicitly set it to prompt me each time for my password. It is under the "Security" tab in the "User identification" frame.

Good luck, RWB.

Gobbles

Outlook accounts locally easily corrupt. I would have her delete the account and recreate it, have her do a search however for the *.pst file, and make a back up of the pst files, thats where MS Outlook stores email. There is also a feature to auto check for new mail on startup under the account options.

profdlp

Good advice from both posts above.

RWB

If i get rid of the profiles will she loose her email as well? Or is it just a profile?

profdlp

Do what Gobbles said about backing up the .pst files. Deleting the profile allows you to start over from scratch.

What Khaos said about tweaking the account options would be a good place to start, then delete profiles only if the other stuff fails to fix the problems.

Khaos

Hehe, yeah, always start with the least destructive method.

Like, if I said "Maybe change this bios setting, or maybe de-solder your MOSFET power regulators" which one would you want to try first?

"DAMN IT! Better re-solder everything so I can try that BIOS option!"

BLuKnight

MS Outlook, all versions, have a setting that allows for auto check of e-mail when outlook loads, as well as interval checks. If it's Outlook XP or 2003, there's probably a drop down arrow to the right of the send receive button. In there you should find send and receive settings towards the lower part of the list.

As for the password stuff, the only thing I can think of is that the's not saving her password when prompted for the information (a checkbox in the same window). It that's not it, I agree that she should remove the e-mail accounts and add them again. Make sure you check the box to save the password.