Need help with a D-Link network!

edited March 2006 in Science & Tech
Alright, so this is the mother of all annoyances. Basically I am trying to help my girlfriend set up a network and save her two hundred dollars from a cheap and nasty tech guy.

The network is basically with a router (D-Link - Wireless Router - DI-624 802.11g Wireless 108Mbps Router - http://www.dlink.com/products/?pid=6), a cable modem (Motorola SB5100 - http://broadband.motorola.com/noflash/sb5100.html), a basic home computer and two wireless laptops.

I am fine with setting up a wireless network, however the problem I am having is using the D-Link router to share the Internet connection. (The Internet connection is an optusnet cable connection.)

Previously I tried to set this up to no avail. The cheap technician guy attempted fixed this problem what I consider a 'cheap way' by installing a second network card on the main computer and using it as the gateway to the Internet. Of course, this has the setback that without the main computer being on, then Internet is unusable on the laptops.

I have tried the 'quick setups' on the router, however these are obviously designed for people with perfectly matching d-link accessories and NOT any simple network. Please help me! I need to setup the router and modem to share the Internet properly. Once it is working on the normal computer, the rest should be easy for me.

Thank you VERY MUCH, anyone who can help me solve this problem.
- TheDark12

Comments

  • kryystkryyst Ontario, Canada
    edited March 2006
    So if I have this right you want a setup like this


    modem -> router -> computer(s) both wired and wireless

    In that case you need to make sure that the modem is plugged into the uplink port of your router. The wired computer into any of the other jacks. Set the router to act as DHCP server starting at range .100 and handing out at least 3 DHCP address 6 is better incase you get some weird control issues on the computers. Then in each computer set their tcp/ip connections for IP and DNS to automatic. They will then get that information from the router. The wired computer should be the easiest to set up.

    On the wireless side you need to make sure that the wireless computers have the Essid name from the router and that they are using whatever WEP/WPA security that you have enabled on the router. I would suggest first though to just get both wireless devices working without any encryption just to ensure they work. Then add it in after the fact.

    That's pretty much all there is to it for basic configurations. Unless there is some weird nic's you have it won't matter what hardware brands you have.
  • MissilemanMissileman Orlando, Florida Icrontian
    edited March 2006
    Basic quick setup is as follows:

    1. Power down everything including cable modem.
    2. Attach cable between cable modem and router's WAN port.
    3. Attach cable between PC network card and router's LAN port 1.
    4. Power up router, wait 15 seconds.
    5. Power up cable modem and wait til it goes online.
    6. Power up PC and you should have internet on the wired PC.
    7. Log in to router through your web browser by going to 192.168.0.1 (usual number for DLink)
    8. Go to wireless security and set it up by entering an SSID. Choosing a security protocol (WPA is preferred). Enter a passphrase.
    9. Turn on laptop and search for your SSID.
    10. Enter passphrase to connect.
    11. Repeat with other laptop.

    Should be done. I have used the 624. It is a decent router. You won't need a login, domain name, or any changes with cable to make the router work. There are exceptions of course. The power up secquence is important as the cable service will only let you pull 1 IP address to your modem per MAC address so the router needs to be active before the modem looks for a device it is attached to. Some companies tie their logins to a specific MAC address. If this is the case simply log into the router and tell it to spoof the MAC address of the wired machine. This makes the modem see the router as the NIC in the PC and should allow it to work. My system (RR) doesn't require this, but AOL based providers do.

    You can find a lot more info here: http://www.dslreports.com/forum/dlink

    Good Luck
  • edited March 2006
    Thanks guys, but I have tried these methods and things arent working as easily as they are supposed to. I have some feeling that it is something to do with a compatibility issue between the motorola sb5100 and the router.

    Right now, I have mashed settings into the router to the point where it is mimicing the old network card's address, it is assigning IP's to the wired and wireless pc's perfectly and it is connecting to the WAN network properly and acquiring an IP adress from the modem. HOWEVER, for whatever reason the internet is still not shared! Are there any obvious settings that you know of that may interfere with a D-Link router sharing its connection to the internet?

    I do not know a whole lot about all the specific settings such as MTU 1500 and DDNS etc, however could options such as these interfere? Thanks for the help so far, if there is anymore it is greatly appreciated!!!
  • MissilemanMissileman Orlando, Florida Icrontian
    edited March 2006
    I have used a 624 with a 5100. Never had any issues.

    I gather you probably have already flashed the latest FW in the 624 and did a master reset to start from scratch.

    Do you have to log in from a machine to get internet access. We had an issue down here with AOL running on RR's cable where it would only allow one machine access at a time regardless of the router being present. Client dropped AOL and took RR straight and problem solved.

    His machine had to login to AOL and that locked the other 2 out. Any one machine could have access, but only one at a time. First time I ever saw such a thing on cable internet.

    You may want to chaeck and see if the ISP is doing anything fishy with there modem config files when it registers your modem. They could be locking you out since the machine has access when direct connect. Could be a bad router too. Wouldn't be the first time.

    Sounds like it should be working in a normal situation.

    I'll so some more thinking :grumble:
  • edited March 2006
    Yeah, the problem baffles me too, however I have deduced that I am simply cursed under any circumstance with networking. Even following every proper proceedure I get it wrong, I have a few more idea's however on how to fix this baby up (such as statically assigning the DNS addresses in the router AND computers)

    Also, logging in doesnt help and I am in Australia, so I don't have the option of switching to RR (whatever that is :P) but thanks anyway for the suggestion...

    Anyway, I will give these ideas a try and let you all know how it goes. Thanks a lot for trying to help, this problem annoys me to pieces!
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited March 2006
    Do you have the DHCP Server part of the router enabled?
  • edited March 2006
    Alright, so I am extremely angry right now and all I want to do is get this crappy network to go, so I want to try getting it done by the technician's way.

    I have tried to set it up myself but it is still going badly. The wired computer connects and the wireless computer connects, they both see the router fine but they cant see each other! What the hell is wrong!? :banghead:


    Can anyone give me a guide to setting up this network from scratch. Basically I want the normal PC to be the gateway with the modem attached to one network card and the other network card to the router.

    The router will basically be used as nothing but a wireless hub and the wireless computers will connect to it and should be ABLE TO SEE the home computer.

    If anyone could make a quick and simple step by step I would be so greatful! I really need some help before I slash my wrists!!! (also, is there any way to reset every network cards' settings to scratch before I start? i know how to reset the router)
  • MissilemanMissileman Orlando, Florida Icrontian
    edited March 2006
    Run the network setup wizard and make sure they are both in the same workgroup. If they are both using DHCP from the router they will already be in the same subnet so it is usually the workgroup issue.
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited March 2006
    TheDark12 wrote:
    ...The wired computer connects and the wireless computer connects, they both see the router fine but they cant see each other! What the hell is wrong!?...
    Are you sharing at least one file or folder on each computer?
  • edited March 2006
    No, but by 'not see each other, I mean that they cannot even ping each other through the command prompt (Start>Run>CMD). They are using static IP addresses, they are all in the same workgroup, the main computer is 192.168.0.1 (as it will be the gateway) the router is 192.168.0.2 (I have also tried 192.168.0.10) the laptop is 192.168.0.101. Both computers see the router, however the router see's neither computer and each computer can not see each other. The gateway is the router's address as is the DNS, does anyone see what the problem is?
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited March 2006
    Is the Windows Firewall on?
  • MissilemanMissileman Orlando, Florida Icrontian
    edited March 2006
    You've gpt me all confused. Why do you have a machine being the gateway? The router is the gateway. No machine required. The machines should all be on auto DHCP/DNS and the router should be at it's default. It should be the gateway routing packets to the internet. It has the WAN connection so it has to be the gateway. You don't need any machine or any internet connection sharing on any machine. Router does that. It should be at .1 and assigning all the other parameters. It is designed to do this. Sometimes it is the DNS server (if it has DNS relay) Sometimes it just gets the DNS addresses from the ISP and passes em to the clients.

    Does your cable modem also have a router built in to it too? Rare but does happen. In which case you have 2 DHCP servers running and this is a no no.

    I would do a hard reset on the router (hold the button in for 15 secs), Set all the TCPIP on the machines to auto DHCP / auto DNS and then follow my above post step by step.

    I must configure setups just like yours a dozen times a week. Cable setups are usually straight forward and very easy.
  • edited March 2006
    Alright, basically, there is absolutely NO reason for the router not to work, but it just doesn't. The SB5100 cannot act as a DHCP, so there is no conflict there. Basically, no matter what steps I take, I CAN NOT get the DI-624 router to work with the SB5100.

    Therefore I am going to use the router as a switch and run the Internet through the main computer, therefore making it the gateway. Does that make more sense? Sorry, I might not have explained this properly before.
  • MissilemanMissileman Orlando, Florida Icrontian
    edited March 2006
    Well I went off to see if anything was funny with Optus cable. Must be getting old because I then realize that you are way "down under" where things with broadband are very different.

    I then went to this link : http://www.ozcableguy.com/

    He has a lot of good info.

    Then I went here: http://www.dslreports.com/forum/ozzie

    Then I found this thread that seems to indicate that Optus cable works just like here. http://www.dslreports.com/forum/remark,7952325

    Note that he said to get everything set to pull DHCP auto and then recycle power so it would work.

    Did some serious reading here : http://www.ausforum.com/forumdisplay.php?f=12


    Then I went here : http://forums.whirlpool.net.au/

    All the info indicates what you have should work. Found posts with your exact equipment and the only common item was that Optus only allows 1 IP to the modem so you must turn the modem off and hook it up to the router and then turn the modem back on so the router gets the IP and not a machine on the network. This is the same as here.

    Otherwise I think you got a bum router. There were many posts about 624+ and 524's working with SB5100 modems.

    Maybe you can track down some info I missed on the links.
  • edited March 2006
    Wow dude, you HAVE done some heavy duty reading. Thanks a lot for trying so hard to help me. I will have another shot at fixing this router tomorrow, but it is being a real pain. You could be right, the router could be faulty and may need to be replaced, though I doubt it is in warranty anymore.

    Everyone that I talk to says that it should work and it should work easy, I wish it did! There is one thing that may help. I have updated the firmware to 2.55 (I think). In the firmware section of the router there is a link that takes me to the American site which has 2.60 version firmware, however there is a big red warning sign telling me not to use it if I am from another country, so I found the Australian website and downloaded the firmware update from there.

    Was it ignorance on the programmer's side, putting the American site for firmware on the Australian routers? Or does it not really matter so much and should I try 2.60 firmware? Sorry, this question might be better directed toward D-Link Tech Support.
  • MissilemanMissileman Orlando, Florida Icrontian
    edited March 2006
    TheDark12 wrote:
    Was it ignorance on the programmer's side, putting the American site for firmware on the Australian routers? Or does it not really matter so much and should I try 2.60 firmware? Sorry, this question might be better directed toward D-Link Tech Support.

    No the FW can generally be cross used without any issues. The only problem usually is what frequencies that are available for the wireless. US has 11 channels while EU has 2 more. They don't want you getting in trouble for using a protected frequency is all. Try the 2.55 first and see if you get anything with it.

    One thing with DLink. After a FW update you almost have to do a hard reset to factiry defaults or it may not ever be stable. They always say to not reload your settings from a file either and to re-enter them manually.

    Hit that reset button for 15 secs and give her another try.

    Good Luck and let ,e know how it goes.
  • edited March 2006
    I did a hard reset immediately after loading 2.55 and probably 3 or more in the process of getting it to work also. But I will do as you have suggested and let you know how it goes. Thanks again for all your constant help and support.
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