PC won't boot up

mreesemreese
edited June 2006 in Hardware
Hi--

This is my first time posting here...hoping someone may be able to help.

I have an HP laptop w/Windows XP (Home). Was using it yesterday, and everything was fine. Went to boot up this morning, and it won't go past the blue Windows XP screen (using my work PC now). This same thing has happend twice in the past, and I've paid someone to come out and take a look. Each time he has told me it is spyware. He takes it home w/him, fixes it, charges me $100 a pop, and it works great...for a few months.

First and foremost, I want to find out the root cause and figure out a permanent fix (he added spyware detection, etc., and I run Norton updates regularly to catch viruses). Secondly, the guy seems nice enough, but I have this nagging feeling that he's purposely not fixing the root problem so I have to keep going back to him.

Can anyone shed any light? Thanks in advance

Comments

  • ftballtwftballtw
    edited June 2006
    Probably you have a corrupt version of Windows which can be fixed. Go to this site to tell you how to go to the recovery console. If you do not have the original XP disk , you can get there from the setup floppies you can download from microsoft for free: http://www.helpwithwindows.com/WindowsXP/howto-12.html

    Then you can repair windows in 8 commands following instructions from this site we are on now. short-media.com
    You do have to fight spyware, viruses, etc. all the time, but when you get the right combo of programs, you should have no trouble. You can get regclean free from microsoft for keeping the registry clean. I use a program called "fix-it" which is great. I hope this helps you. There is always a solution, sometimes it just takes a while to figure it out.
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited June 2006
    ftballtw gave you some good advice - that's a great place to start. :thumbsup:

    You might also want to see if you can get into Safe Mode (press F8 before Windows starts to load, then pick it from the list), then see if you can run HijackThis. If so, post a copy of the log here.

    As for paying $100 to fix spyware, browse through our Spyware/Virus/Trojan Discussion Forum and you'll probably be able to learn as much about the subject as your pricey repairman knows. :)
  • mreesemreese
    edited June 2006
    I was able to get to the recovery console. Thanks! Where can I find the 8 commands you referenced? I found some info on the commands but do not know which ones to use (not very technical and don't want to screw it up even more!).
  • ftballtwftballtw
    edited June 2006
    mreese wrote:
    I was able to get to the recovery console. Thanks! Where can I find the 8 commands you referenced? I found some info on the commands but do not know which ones to use (not very technical and don't want to screw it up even more!).

    Heres the link. Good Luck!


    http://www.short-media.com/review.php?r=313
  • mreesemreese
    edited June 2006
    Thanks ftballtw...I will give it a try :)
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