Friend is having video card trouble.

CBCB Ƹ̵̡Ӝ̵̨̄ƷDer Millionendorf- Icrontian
edited October 2003 in Hardware
My friend, Roman is having trouble with his new Radeon 9600 card, that Guy told him to buy. He can't get the drivers to install, Guy and I have been trying to work on it with him, but we can't think of anything else to try. I'd like to see if you guys have any suggestions. Here's a peice of the most recent conversation about it, so that you can see what the problem is:


CB Droege: I'll post your problem to the tech forum, and see if we get any suggestions...
CB Droege: What is the error message it gave you when trying to install the drivers the way the install instructions told you too?

RemorselessRoman: no hardware or software found
RemorselessRoman: xp doesn't recognize that its on the agp slot that supports 4x
RemorselessRoman: and the card is 8x and 4x compatible
RemorselessRoman: even though nothing is 8x yet

CB Droege: So when you just plug the monitor into the card, and boot, you get nothing?

RemorselessRoman: I don't see anything

CB Droege: Okay, and when you start with the old card, you get an error when you try to install the drivers, that the install prog can't find the card?

RemorselessRoman: no
RemorselessRoman: I don't have the old card on anymore
RemorselessRoman: its just the vga drivers from the sis 651 motherboard

CB Droege: I mean when you did... I'm just trying to refresh my memory of everything we already tried, so that I can post as much info as possible to the board...
CB Droege: So now, with the onboard video hardware, it wont let you install the drivers either?

RemorselessRoman: it won't let me because it doens't recognize that the hardware is in the agp slot
RemorselessRoman: if it were to recognize it, it would let me
RemorselessRoman: because it did with my 7000 radeon

CB Droege: But the 7000 was pci?

RemorselessRoman: right

CB Droege: okay...
CB Droege: You use xp home or pro?

RemorselessRoman: xp home
I have a sis 651 mb
radeon 9600 pro
RemorselessRoman: the agp slot is 4x compatible
RemorselessRoman: the agp drivers are version 7.2
and the date on the is 7/18/03

CB Droege: Okay,. I'll post it now...

Comments

  • SimGuySimGuy Ottawa, Canada
    edited October 2003
    What motherboard does Roman use?

    Has RemoreselessRoman tried disabling his onboard graphics in the BIOS before he installs the AGP card and attempts to boot?

    Has he tried the card in another computer to see if the card is verified working?
  • edcentricedcentric near Milwaukee, Wisconsin Icrontian
    edited October 2003
    hold it, you say the onboard graphics work?
    Is there a disable in the bios so that it will look for the AGP.

    It has been ages since I saw a SIS bios, good luck.
  • DogSoldierDogSoldier The heart of radical Amish country..
    edited October 2003
    Did you Uninstall the card and drivers before swapping vid cards? If not that might be the problem, Windows still expects to see a PCI card on bootup because the drivers are still installed. If the integrated graphics do work. Take out the new AGP card. Enable your integrated graphics in BIOS. Boot into safe mode (Press F8 at bootup) and go Start/Controlpanel/System Click Hardware and Device Manager.. On the File Menu, click View/Show Hidden Devices. If you see your old PCI card listed, Uninstall it.. ShutDown computer, and plugin in the new AGP card.
  • Mt_GoatMt_Goat Head Cheezy Knob Pflugerville (north of Austin) Icrontian
    edited October 2003
    Then after making sure the old drivers are gone you must install DX9! Then install the card and new drivers.
  • ketoketo Occupied. Or is it preoccupied? Icrontian
    edited October 2003
    Usually there's a bios option for vid card first detect (or something) AGP or PCI, after all the old drivers are out, switch that to AGP as well as doing the above.
  • CBCB Ƹ̵̡Ӝ̵̨̄Ʒ Der Millionendorf- Icrontian
    edited October 2003
    Thanks guys, I'll tell Roman about all of your great suggestions, then I'll let you know if we get it up and running.
  • CBCB Ƹ̵̡Ӝ̵̨̄Ʒ Der Millionendorf- Icrontian
    edited October 2003
    He doesn't have another system to try it in, but he has returned the card for another one once already, so it's not likely the card itself...

    There is no option in his BIOS to disable the onboard hardware...

    And it is already set up to look in the AGP slot first...

    DogSoldier said
    Did you Uninstall the card and drivers before swapping vid cards? If not that might be the problem, Windows still expects to see a PCI card on bootup because the drivers are still installed. If the integrated graphics do work. Take out the new AGP card. Enable your integrated graphics in BIOS. Boot into safe mode (Press F8 at bootup) and go Start/Controlpanel/System Click Hardware and Device Manager.. On the File Menu, click View/Show Hidden Devices. If you see your old PCI card listed, Uninstall it.. ShutDown computer, and plugin in the new AGP card.

    Done.

    mtgoat said
    Then after making sure the old drivers are gone you must install DX9! Then install the card and new drivers.

    Done.


    So, it's still not working, but I'd hate to have to tell him that he's screwed.

    What do you guys think?
  • DogSoldierDogSoldier The heart of radical Amish country..
    edited October 2003
    hmmm... I still haven't heard what make/model the motherboard is...

    I'd try the following in this order:

    1. Blow some air in the AGP slot and on the card.

    2. Download and install the newest AGP driver (Not ATI AGP driver!) for the SiS651 chipset. You can find it here at http://download.sis.com/sisdlc/index.jsp
    Select Chipset Utilities, AGP, SiS651 and Windows XP

    3. Reset the CMOS. If you don't know how to do this, Read the motherboard manual or download it from your motherboard manufaturers website. Be sure to ground yourself by touching the metal case before you touch the motherboard.

    4. Flash the BIOS

    5. Pray
  • SimGuySimGuy Ottawa, Canada
    edited October 2003
    Yes, it would be helpful to know what mobo Roman has.

    It's possible that the motherboard is only AGP3.3v compliant, yet supports AGP4x. As all newer video cards are AGP 1.5v 4x/8x, you may have a compatibility problem between the card and the mobo, but I won't be able to tell until we get the motherboard manufacturer and model. :)

    //Edit: Does he have another AGP card he can try in the slot? If that card doesn't work, maybe it's a dead AGP slot (which would suck hard core).
  • Straight_ManStraight_Man Geeky, in my own way Naples, FL Icrontian
    edited October 2003
    Ok, he had a Radeon 7000. What can happen is that a BIOS can be set to onboard video with the onboard SIS gettign the signal. We need board mfr and model number to help a lot, but SIS does have soem issues with some video card.

    Also, it is possble the BIOS is doing this:

    Searches PCI first as that was what was set in BIOS at Radeon 7000 install time, then goes to EMBEDDED video on mobo, never tries to use the AGP SLOT. This is more likely thatn a bad SLOT itself.

    Ideally, what you do when changing driver versions from Radeon to Radeon, and ALWAYS when going from nVidia to Radeon, is you first roll video drivers back to standard video then install from teh autorun CD that comes with the new card AFTER a restart. Reason for this is to have a blank slate as far as video to start with.

    So, triage:

    First, check mobo manual and see if there is an embedded video disable jumper. If yes, disable, otherwsie look in BIOS\CMOS setup program and disable onboard video-- might be in the Peripherals or possibly an Embedded or Features submenu or even in Advanced.

    Second, stick old Radeon back in, see if old card has video.

    Third, if so, pull the SIS embedded video and the Radeon drivers that are there.

    Fourth, reboot. Do not let it install drivers, just confirm you get bnasic video, then shut it down if so.

    Fitth, with power off pull PCI card and insert AGP card. Power up. Do NOT let XP install drivers, instead still in basic video mode run the ATI CD. Try that way, see what happens.

    John.
  • CBCB Ƹ̵̡Ӝ̵̨̄Ʒ Der Millionendorf- Icrontian
    edited October 2003
    Well, after all that, his AGP slot was the culprit... :banghead: :shakehead


    Thanks everybody who tried to help :)
  • GHoosdumGHoosdum Icrontian
    edited October 2003
    And for anybody that still wants to help... it wasn't the AGP slot!

    His motherboard, for those that wanted to know, was the Asus P4S533-VM.

    Well, he got rid of it and bought a new motherboard. He now has a GigaByte 8IPE1000-Pro, 2004 GT edition.

    The video card is a Radeon 9600 Pro.

    The monitor is an Envision EN-710E.

    Roman's PC works with a PCI video card (the Radeon 7000). The 9600 Pro would not work in Roman's old motherboard or his new motherboard, but works in other PCs.

    I'm stumped. Roman is stumped. He says his next step, if nobody can figure this problem out, is to sell the video card and the motherboard, collect the money from that and buy a gun to shoot himself in the head. Please help our friend!
  • SimGuySimGuy Ottawa, Canada
    edited October 2003
    Is the video card a Built By ATI Radeon 9600 Pro?

    //Edit: Have you tried powering the computer up with ONLY the CPU, Motherboard, Video Card & RAM installed? If it's dual-channel, try only 1 stick.
  • GHoosdumGHoosdum Icrontian
    edited October 2003
    Alright. Fixed.

    :banghead: I really really hate troubleshooting over the phone... he had both video cards still plugged in, so it was only running the PCI video card, never even recognizing the AGP card existed.

    Anyway, SimGuy, it is a BBA 9600 Pro. He got it from Best Buy. I think he also mentioned that the guy who runs the local computer shop said that BBA products are actually built by Samsung... anybody else hear anything to that effect?
  • SimGuySimGuy Ottawa, Canada
    edited October 2003
    DOH! :)

    Glad to hear everything's alright in Roman's camp now :)

    //Edit: WOOT! 2000 Graphics & Sound Posts :D
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