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Need some help

Unknown
edited July 2006 in Spyware & Virus Removal
Hi, I am new here and there is my problem,

I was working on someone’s laptop because it kept re-booting, and at first I thought it was a hardware problem until I booted in Safe Mode.

Then I was able to run Registry Cleaner 4.0 that was already installed. Then I found there was Yahoo Anti-Spy ware program. I ran it and a Command Prompt window came up telling me there was a pest deep in the OS then to run a batch file it put in the C:/ directory.

I ran it then restarted like it told me, and ran the same program and got the same message.

Thinking it worked fine I started up and logged into a user account, then I tried empting the recycle bin and the laptop locked up. I waited almost 20 minutes. and no response.

What is a good program that will hopefully fix this problem?

Comments

  • chiazchiaz
    edited July 2006
    Please download, install, and update Ewido anti-spyware
    1. Load Ewido and then click the Update tab at the top. Under Manual Update click Start update.
    2. After the update finishes (the status bar at the bottom will display "Update successful")
    3. Close ewido. Do not run it yet.

    Please reboot your computer into Safe Mode. To boot into Safe Mode, please restart your computer. Tap F8 before Windows loads. Select Safe Mode on the screen that appears.
    • In Safe Mode, load Ewido and click on the Scanner tab at the top and then click on Complete System Scan. This scan can take quite a while to run, so be prepared.
    • Ewido will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. Ewido will display "All actions have been applied" on the right hand side.
    • Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (like on the Desktop).
    • Restart back into Normal Mode.

    Please post back with a copy of the Ewido log.
  • N2K
    edited July 2006
    Can I install this as Safe Mode, I am in the Admin. account in Safe Mode?
  • chiazchiaz
    edited July 2006
    Installing applications in safe mode is generally not recommended as there may be problems later on. Are you not able to get onto normal mode?
  • N2K
    edited July 2006
    Only for a very short period of time

    By the time I get the laptop to recognize the flash drive it restarts. The laptop has a network connection but its not enabled and I am sure it will restart before I can enable it.
  • N2K
    edited July 2006
    Nope I tried it and it still restarts in a user account but its fine in Safe Mode.
  • chiazchiaz
    edited July 2006
    Hmmm...ok. Try downloading the ewido installer at another computer, then install it in safe mode. Follow the rest of the instructions in my previous post.
  • N2K
    edited July 2006
    I was able to install it on the user account fine, then run in on Safe Mode

    It has close to 400 infected files but after deleting them it still restarts in the user account. I disabled many things in the boot up with msconfig and only left things that were useful.
  • chiazchiaz
    edited July 2006
    Click Start > Control Panel > System.

    Click the Advanced tab.

    Click the Settings button under Startup and Recovery.

    Remove the tick from the box next to Automatically Restart under System Failure.

    Click OK.


    When you restart in the user account, do you still get the reboot loops? If no, do you see a blue screen?
  • N2K
    edited July 2006
    I get no blue screen or nothing, it goes off then just boots up like normal, like a normal restart.
  • N2K
    edited July 2006
    Removed that, but it still restarted
  • chiazchiaz
    edited July 2006
    I will ask around to see if there are any solutions to your problem... please hang on...
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