Typical problem...but it's driving me crazzzzie

Unknown
edited July 2006 in Spyware & Virus Removal
:hair: I know you guys see this every day but I was in a Yputube.com type of site and someone has posted a virus in place of a funny video and I have been sick for over two weeks and my productivity and stress level has reached an all time high; hence, my attempt to seek assistance as nothing i have done has helped.

The Problem: My computer launches IE or Mozilla randomly and the ads start nonstop regardless of what I do. If I leave my PC running at night in the AM I have some 30 windows with randon ads that have opened automatically overnight. If I launch IE myself the same thing happens and now there are even porn sites coming up all the time and I have an 8yo that uses the same PC. BTW – I do not visit porn sites and I NEVER received pop-ups or any other type of un-requested information prior to being contaminated a couple of weeks ago. I use AVG and Comcast security tools for viruses along with Stopzilla, AdwareSE, Spybot for adware.

Attempts to fix: I have tried a lot having to do with Spyware/Adware/Antivirus/reg cleaner and they all uncover problems and they fix them only to restart again in a few minutes. I tried to read up on things that work but to date I still don’t even know what I have. I took it to a techie friend and he said he tried to get rid of it but could not and the only solution is to reformat the hardrive and install programs again.

Questions:
1) Does anyone know what I have contracted? A virus? Irremovable/regenerating Adware?
2) How can I fix it? Is reformatting the HD the only solution? Please point me in the right direction as I am pulling my hair.

Comments

  • TroganTrogan London, UK
    edited July 2006
    Hi Quetz, welcome to Short-Media! :)

    I need to see a two logs in order to see whats going on.

    First, click here to download HJTsetup.exe
    Save HJTsetup.exe to your desktop.
    • Double click on the HJTsetup.exe icon on your desktop.
    • By default it will install to C:\Program Files\Hijack This.
    • Continue to click Next in the setup dialogue boxes until you get to the "Select Addition Tasks" dialogue.
    • Put a check by Create a desktop icon then click Next again.
    • Continue to follow the rest of the prompts from there.
    • At the final dialogue box click Finish and it will launch Hijack This.
    • Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
    • Copy and paste the log here
    DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.


    Secondly, I would like to see another log from HijackThis.
    • Run Hijackthis.
    • Click on Open the Misc Tools section.
    • Next click on Open uninstall manager.
    • Press the Save list button. It will open a Notepad file.
    • Copy & Paste the entire contents of that file in your in your next post.

    Please post the above logs here :)
  • Quetz
    edited July 2006
    Thanks so much for your assiatnce. Here is my latest log file:

    Logfile of HijackThis v1.99.1
    Scan saved at 11:35:15 PM, on 7/29/2006
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\STOPzilla!\SZServer.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\WINDOWS\system32\drivers\KodakCCS.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\Program Files\DAP\DAP.EXE
    C:\WINDOWS\System32\tcpsvcs.exe
    C:\Program Files\STOPzilla!\STOPzilla.exe
    C:\Documents and Settings\Molina\Desktop\HijackThis.exe
    C:\WINDOWS\System32\taskmgr.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wsj.com/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 198.80.191.10:1080
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\Program Files\STOPzilla!\SZIEBHO.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [STOPzilla] C:\Program Files\STOPzilla!\STOPzilla.exe /autostart
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
    O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
    O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://evite.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
    O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
    O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
    O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
    O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.60/code/iPIX-ImageWell-ipix.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: STOPzilla Service (szserver) - Unknown owner - C:\Program Files\Common Files\STOPzilla!\SZServer.exe
  • TroganTrogan London, UK
    edited July 2006
    You didn't send the Uninstall list asked for in my previous post. Post that info in your next reply please:

    Can you do the following:

    Open HijackThis
    - Click the Do a system scan only button
    - Check the following entries (below)

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway

    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

    - Close ALL open windows (especially Internet Explorer!)
    Click Fix Checked

    =====

    Update your Java.
    Older versions have vulnerabilities that malware can use to infect your system.
    Please follow these steps to remove older version Java components.
    • Close any programmes you may have running, ESPECIALLY your web browser
    • Click Start > Control Panel.
    • Click Add/Remove Programs.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove all versions of Java.
    • Reboot your computer once all Java components are removed.
    Then download the latest version of Java Runtime Environment, and install it to your computer.

    =====

    Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

    Double-click ATF Cleaner.exe
    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Temporary Internet Files
    Prefetch
    Java Cache
    *The other boxes are optional*
    Then click the Empty Selected button.

    Firefox:
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.

    For Technical Support, double-click the e-mail address located at the bottom of each menu

    =====

    You may want to print or save the following as the internet will not be available in Safe Mode

    Please download Ewido to your Desktop or to your usual Download Folder.
    http://www.ewido.net/en/download/
    • Install Ewido by double clicking the installer.
    • Follow the prompts. Make sure that Launch Ewido is checked.
    • On the main screen under Your Computer's security.
      • Click on Change state next to Resident shield. It should now change to inactive.
      • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
      • Wait until you see the Update succesfull message.
        Note: If the Update now option is grayed out, follow the steps below.
        • Click on Update on the toolbar.
        • Under Manual update, click on the Start Update button.
        • Wait until you see the Update succesfull message.
    • Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.
    If you are having problems with the updater, you can use this link to manually update ewido.
    Ewido manual updates.
    Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that Ewido is closed before installing the update.

    Reboot your computer in Safe Mode.
    • If the computer is running, shut down Windows, and then turn off the power.
    • Wait 30 seconds, and then turn the computer on.
    • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    • Ensure that the Safe Mode option is selected.
    • Press Enter. The computer then begins to start in Safe mode.
    • Login on your usual account.
    Once in Safe Mode:

    Close ALL open Windows / Programs / Folders. Please start Ewido and run a full scan.
    • Click on Scanner on the toolbar.
    • Click on the Settings tab.
      • Under How to act?
        • Click on Recommended Action and choose Quarantine from the popup menu.
      • Under How to scan?
        • All checkboxes should be ticked.
      • Under Possibly unwanted software:
        • All checkboxes should be ticked.
      • Under Reports:
        • Select Automatically generate report after every scan and uncheck Only if threats were found.
      • Under What to scan?
        • Select Scan every file.
    • Click on the Scan tab.
    • Click on Complete System Scan to start the scan process.
    • Let the program scan the machine.
    • When the scan has finished, follow the instructions below.
      IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
      • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
      • At the bottom of the window click on the Apply all Actions button. (3)
        scan1nx.jpg
    • When done, click the Save Scan Report button.
      • Click the Save Report as button.
      • Save the report to your Desktop.
    • Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.
    Reboot in Normal Mode, and post a new HJT log, along with the Ewido log and the Uninstall list.
  • Quetz
    edited July 2006
    Ooops, sorry. Here is the file as requested. I will refrain from doing anything until I get further word, again THANK YOU!!

    BTW - I am a techical idiot and just about at the limit of my capabilities so i hope it does not get much more complicated or a drop kick of my PC might be on order:mouldy:

    BTW: It has now developed a new symptom. It continuosly dings (like when there is an application error) every 3-5 seconds, nonstop, even when there is nothing running.
    ABBYY FineReader 5.0 Sprint Plus
    ACDSee 5.0 PowerPack
    Ad-Aware SE Personal
    Adobe Acrobat 4.0
    Adobe Download Manager 2.0 (Remove Only)
    Adobe GoLive CS (ENG)
    Adobe Photoshop CS
    Adobe Premiere Pro
    Advanced Networking Pack for Windows XP
    ArcSoft PhotoBase
    ArcSoft PhotoStudio 2000
    ATI - Software Uninstall Utility
    ATI Control Panel
    ATI Display Driver
    AVG Free Edition
    AviSynth 2.5
    Caere Scan Manager 5.1
    Canon ScanGear Toolbox CS 2.2
    CardRd81
    CCHelp
    CCScore
    CDRWIN 5
    CR2
    Data Lifeguard
    Dell Support
    Documents To Go
    Download Accelerator Plus (DAP)
    DS21Patch
    DVDSentry
    eDonkey2000
    eFax Messenger 3.5
    eFax Messenger Plus
    ESSAdpt
    ESSANUP
    ESSBrwr
    ESSCAM
    ESSCDBK
    ESScore
    ESSCT
    ESSgui
    ESShelp
    ESSini
    ESSPCD
    ESSPDock
    ESSSONIC
    ESSTUTOR
    ESSvpaht
    ESSvpot
    Eyeball Chat 2.2
    eyeQ
    Google Earth
    Gordian Knot Rip Pack 0.28.7
    HighMAT Extension to Microsoft Windows XP CD Writing Wizard
    HijackThis 1.99.1
    HLPCCTR
    HLPIndex
    HLPPDOCK
    HLPRFO
    HydraVision
    Intel(R) Extreme Graphics Driver
    Intel(R) PRO Network Adapters and Drivers
    Intel(R) PROSet
    Internet Explorer Default Page
    IsoBuster 1.3
    Jasc Paint Shop Photo Album
    Jasc Paint Shop Pro 8 Dell Edition
    Java 2 Runtime Environment, SE v1.4.2
    Java 2 Runtime Environment, SE v1.4.2_05
    KODAK EASYSHARE Gallery Upload ActiveX Control
    Kodak EasyShare software
    KSU
    Learn2 Player (Uninstall Only)
    Lexmark X6100 Series
    Macromedia Flash Player 8
    Mavis Beacon Teaches Typing Deluxe 10
    Microsoft .NET Framework 1.1
    Microsoft ActiveSync 3.7
    Microsoft Encarta Encyclopedia Standard 2004
    Microsoft Money 2004
    Microsoft Money 2004 System Pack
    Microsoft Office XP Professional with FrontPage
    Microsoft Windows Journal Viewer
    Mozilla Firefox (1.0.7)
    MREP Custom Review Builder
    Nimo Codecs Pack v5.0 (Remove Only)
    Notifier
    OmniPage Pro 9.0
    OTtBP
    OTtBPSDK
    Palm Desktop
    PCDLNCH
    PowerDVD
    powerOne Personal v2.1.1 for Handhelds
    PowerQuest PartitionMagic 8.0
    Print to Fax
    QuickTime
    RealOne Player
    SFR
    SFR2
    Shockwave
    Sony PTP USB Driver
    STOPzilla!
    The Rosetta Stone
    TMPGEnc Plus 2.5
    Update for Windows XP (KB898461)
    VCAMCEN
    Veo Connect
    Veo Creative Studio - Connect
    version 1.0
    VirtualDub v1.4.10
    VPRINTOL
    Weather Services
    Winamp (remove only)
    Windows Installer 3.1 (KB893803)
    Windows Media Format Runtime
    Windows Media Player 10
    Windows Media Player Hotfix [See Q828026 for more information]
    Windows XP Hotfix - KB820291
    Windows XP Hotfix - KB821253
    Windows XP Hotfix - KB823182
    Windows XP Hotfix - KB824105
    Windows XP Hotfix - KB824141
    Windows XP Hotfix - KB825119
    Windows XP Hotfix - KB826939
    Windows XP Hotfix - KB826942
    Windows XP Hotfix - KB828028
    Windows XP Hotfix - KB828741
    Windows XP Hotfix - KB829558
    Windows XP Hotfix - KB833987
    Windows XP Hotfix - KB834707
    Windows XP Hotfix - KB835732
    Windows XP Hotfix - KB840987
    Windows XP Hotfix - KB841356
    Windows XP Hotfix - KB841533
    Windows XP Hotfix - KB842773
    Windows XP Hotfix - KB873376
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB885884
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB889293
    Windows XP Hotfix (SP2) Q322011
    Windows XP Hotfix (SP2) Q814995
    WinRAR archiver
    WinZip
  • TroganTrogan London, UK
    edited July 2006
    Once you do everything in my previous post, we'll continue. :)
  • Quetz
    edited July 2006
    Faie enough, I'll do that today and post new log file. Thank you!!

    Q
This discussion has been closed.