Reformat a Dell with no backup XP CD?
Tim
Southwest PA Icrontian
Someone wants me to fix their Dell XPS 400 computer. Their kids have it all junked up with games and downloads and spyware and adware and such things.
My normal route would be to save all important files, which we've done already, then do a complete hard drive reformat / reload of everything.
But these new Dells don't come with a backup CD with all the drivers and special programs. It seems that their only cure is a System Restore (which won't get rid of viruses and spyware as far as I know), and other tools on the hard drive to make it like Day 1 again. I can get an XP CD for the reinstall / reformat.
I'm used to the full reformat route, I haven't had a virus get through that yet.
But what if I do a format, then I need a bunch of drivers and special programs? I could use my laptop and a USB flash drive to download files from Dell and transfer them over, I just wonder if it'd be more hassle than it's worth.
What is my best option for getting rid of the viruses and not having to do special software downloads from Dell for 3 hours afterwards?
My normal route would be to save all important files, which we've done already, then do a complete hard drive reformat / reload of everything.
But these new Dells don't come with a backup CD with all the drivers and special programs. It seems that their only cure is a System Restore (which won't get rid of viruses and spyware as far as I know), and other tools on the hard drive to make it like Day 1 again. I can get an XP CD for the reinstall / reformat.
I'm used to the full reformat route, I haven't had a virus get through that yet.
But what if I do a format, then I need a bunch of drivers and special programs? I could use my laptop and a USB flash drive to download files from Dell and transfer them over, I just wonder if it'd be more hassle than it's worth.
What is my best option for getting rid of the viruses and not having to do special software downloads from Dell for 3 hours afterwards?
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After I did all that it seemed to help out alot, I haven't heard from the guy about Virus's or anything since I got rid of the default crap and put my favorite stuffs on, he also has the XPS system..
I tried running AdAware SE, and there was still junk on the system.
Besides, I'm getting $30 an hour for this, I don't want to get done with the job TOO quickly, as that will only hurt my money. I just want to do as little work as possible, and have the computer clean and running smoothly when I'm done. That makes a happy customer AND a happy bank account!
It will format the user partition and restore to the factory new clean image.
This will destroy eveything on the user partition. This isn't a Windows restore.
I have done it several times for people.
You'll only have to redo the WinXP updates and whatever drivers are new since unit shipped.
Yes Tim. They don't have a separate method for each computer. I haven't done it on an XPS 400 but have done it on a Dimension. It's a ghost image and replaces the entire file system.....meaning everything is gone.
The bad news is you are back to the day they bought it. The good news.....it only takes about 10 minutes. It's slick as hell. Dell does something right.....
I know because I had to remove the hidden partition for him to get a set amount of space (100GB) in the partition. It was a 160GB drive and it was the only way I could get 100GB contiguous he needed for an auto parts database.
It really is a slick system.
The pros and cons are like mtrox said. Resets to fresh out of the box, but you have to reupdate drivers and XP updates since it was released.
Still better than a whole re-install.
But there were still a lot of excess programs running in the background. The guy has 4 daughters ages 6-12, so there were a lot of games and "Click here to download a photo of something or someone" type stuff on it.
As long as the computer will be internet functional after the restore, I can go online to Dell and Microsoft and re-download the updates and drivers. No big deal there. I just have to put on a good show to justify why I'm there for a few hours, which shouldn't be a problem!:screwed:
We'll see how it goes.
System Restore said it could not restore to any given date about a dozen times. Between about 10 different dates to restore to.
My XP boot CD (a full version of XP Home, no service packs on it) failed several times. It'd load up the files, then just as you got to the screen where you can start selecting things, it'd BSOD. Every time.
I could go on and on, but the short version is that this was the most F@#KED UP computer I've ever worked on. I called a well known computer guy during the job, and he said that Dell locks down things in the BIOS, and you'd have to change something in the BIOS screen to even load the XP disc.
Well I tried lots of things there and it still wouldn't go.
In addition, AVG antivirus kept screwing up, and even getting it to uninstall was a pain, and the computer owner had Trend Micro PC-Cillin or something like that on it, and it'd keep popping up saying the same file was infected. But it was never able to do anything about it.
So in the end, the people weren't mad because they saw me spend nearly 6 hours on their Dell POS, so I took only a small partial payment and let it go at that. They're going to try and return it / exchange it with Dell, or so they said.
Then you would have gotten a menu to restore the whole disk. It has nothing to do with restore points inside XP.
I'm sorry but I thought you understood what we were saying.
I hate to tell you but there's been a huge misunderstanding here. When we were talking about System Restore, we didn't mean that System Restore. The one with the dates is the one built into Windows. A lot of spyware will screw with that one. We were talking about the one that wipes out your hard drive and starts over. I took this from the Dell web site.
but who in their right mind offers to help with something they know hardly a thing about?
just curious. :P good luck -
One thing repliers didnt address Tim is how to get everything off the PC which generally destroys bugs and viruses. A complete wipe out not a Norton Restore Back to Factory Settings because doing just that cant kill anything that may be hiding deep.
I have tried the Restore to factory settings Symantech thingamajig and trust me...it doesnt work for viruses that are buried deep. I tried it many times and it just doesnt stop what I want it to stop namely "blue screen of deaths" minidumps.
So I guess the BIOS A07 is going to cause problems...oh what fun. Now Im scared if i go through with this it will only make things worse..any suggestions Tim?
mtrox,
Your response to Tim's problem is the closest thing I've seen to my own issue. Only thing is that my Dell is pre-July 2004 so the <Ctrl> <F11> combination of keys doesn't work. Do you have a solution for restoring my Dell back to Day 1?
I have the CD but for some reason it won't boot from CD Rom - here's what I've tried so far.
I have Dell Dimension XPS bought pre July 2004. I note that date because the <Ctrl> <F11> method for System Restore provided to the other member works on Dell Dimensions shipped after that date.
My computer works but it's so full of crap and slow that I want to start afresh. I tried to boot from CD Rom but I think that as there is a valid Windows version on the hard drive it isn't allowing that. I went into BIOS and unchecked the A: and C: drives so that it would only boot from the CD Rom but it gave a message of "Boot device not available" or something like that.
The CD Rom drive and the original reinstallation CD with Operating System on it both work fine as the CD will Autoplay. If I select the Option "Install Windows XP" then a message stating "Setup cannot continue because a newer version of Windows is on the computer" comes up. It seems to suggest that I could delete the newer version of Windows but if I did then would that not mean that I wouldn't be able to boot the computer up properly and access the CD through Autoplay? Plus how do I even go about deleting Windows?
The Windows System Restore method doesn't allow me to go back any further than October 2007 (3 months).
Any suggestions?
Also, slap their mother for me for getting ripped off by dell on an XPS ($1400 for a radeon x550, half a gig of ram, and a cheapy CPU)
If this is the first time you've seen this Stop error screen,
restart your computer. If this screen appears again, follow
these steps:
Check for viruses on your computer. Remove any newly installed
hard drives or hard drive controllers. Check your hard drive
to make sure it is properly configured and terminated.
Run CHKDSK /F to check for hard drive corruption, and then
restart your computer.
Technical Information:
*** STOP: 0x0000007B (0xBACC3524,0xC0000034,0x00000000,0x00000000)
-PS: zzz's are for I'm tired of trying to reformat lol.
-Oh and before any one asks, no I havn't touched the hardware lol ^^
Your theory is wrong. Dell does nothing to prevent anyone from reformatting and installing things on their boxes.
Are these legit actual windows cd's and not recovery cd's that have been shipped with say other dell's or name brand computers? If you are getting that stop error it's telling you that you have a hardware problem. Now if it's a recovery cd you're using then the hardware error is because you are trying to run a recovery install on a system that it's not designed for. If these are actual legit windows installation cd's and you are getting that error then you have a general hardware error.
Then the most usual culprit is bad ram, in which case you should run memtest on it. Additionally if you want to check out your hardware get a copy of ubuntu from ubuntu.com. It's a live linux cd (also has memtest as an option). You boot up with the cd in the drive and it'll run linux off of the cd without installing anything on your computer. It's a good way to check for more common hardware problems.
But my guess is that Dell has removed the 3.5" floppy on the Dell XPS 720.
dual boot on dell xps 720 - Richi
Dell XPS 720 help for install Window XP?
This can be fixed by Slipstreaming Windows XP with SATA drivers.
Dell XPS-720 Chipset: "NVIDIA nForce® 680i SLI TM Chipset for Intel (D)1
Nvidia chipset
Dell XP drivers
Everything that exists has faults. Down to the eyes you use to see, the fingers you use to touch, and the brain that you used to formulate that passage of illiteracy. Hostility aside I think I have a theory you can try for me.
The Dell XPS720 uses the 680i chipset as stated by Esso. In theory, this should work; if the PE system is what I think it is. I'm not going to test it because I leave well enough alone...And if I disable IDE on my motherboard, my SATA is read blind.
Step 1 is quite long. Make a BartPE disc of your XP install disc. Instructions here, follow to the letter. You are going to need a working computer with a CD/DVD burner depending on how you want to do this. CD at a minimum, but you will most likely need a flash drive with about 256+ available, since I don't know how big the Nforce 680 package is.
Step 2 is probably the easiest in the world. Put the Nforce package on the flash drive.
Step 3 is boot the PE disc you made, and after it loads, Try installing the Nforce package. It might work. Usually I just drop the driver files in the drivers folder, but it might work.
Step 4, Pray to ENIMAC and pray that it worked. If not, just try going into your bios and looking for a setting that says SATA mode, IDE emulation, compatibility, legacy whatever...And see if there's a setting for it that says
anything like legacy, or if you see SATA Ide emulation, turn that on.
If this theory works, you should be able to boot normally from your hard disk. If not...Well I can't help you because I'm not there. I don't do tech support from a distance...Difficult for me to do since I can't see what you see and the human brain doesn't upscale.