Internet Disappears on Network

07mavribea

After a day of messing around with port forwarding settings and DNS server settings, my internet started playing up so i restarted my router and now i have no internet.

I have 2 computers connected to a router (Billion Bipac 5102s) which provides my access to the internet. My network is in shape with all computers and router able to ping each other, transfer files and share printer. I have disabled all firewalls at every level.

I get a message of when i open up any browser:

"Service Connection Error


There may be a technical issue with your service which is preventing you from establishing a connection.

Your login details may be incorrect, or your service provider may currently be experiencing issues. Please confirm your login details are correct.

Once these details have been confirmed, it is advised to turn off your modem/router, and wait 5 minutes before turning on your modem/router and attempting to connect.

If problems persist, please contact your Service Provider."

whenever i open up my browsers. Like i said the only thing i changed was some DNS settings which i have reveted to windows obtaining my own setting in TCP/IP properties, and the port forwarding settings that reset with the modem.

I have restarted the modem about 5 times as well as reseting up the network twice. It is probably a noob mistake somewhere along the line but i can't find it. Any help will be greatly appreciated

mtrox

Just to make sure your assumptions are correct, wouldn't hurt to confirm that your cable modem or DSL are live. Can you go around the router and plug straight into a computer and get the net? You may have to unplug the cable modem for a couple minutes in case you're on one of those systems that remembers the MAC address it's connected to.

If you can get the 'net that way, connect back to the router, then go to the status page (or whatever they call it in that router) and see if you have public IP information in the internet connection.

RWB

Well if it is just DNS then try to connect to http://72.14.207.99 which is Google's IP. If it works then it really is just DNS.

But something confuses me, when you say "which i have reveted to windows obtaining my own setting in TCP/IP properties" do you mean you have it set to obtain an IP and server DNS address automatically? If so, then is your IP an 192.168.x.x IP? Or is it something like 169.254.x.x?

Just wanna be sure you have a valid IP. Also, you could just try to reset the equipment to manufactured settings.

07mavribea

Ok thanks for the response guys.

mtrox I pulled out my old usb ADSL modem and am using that now on one of my computers. My isp is fine and my internet is live. I am unsure how to check if i have public ip info in my router page though.

RWB I mean i have set to obtain ip address and DNS server automatically. My computers are 192.168.1.100 or 192.168.1.101 (depend which way they boot) and my router is 192.168.1.254. I have already reset the router many times and the network is working fine so i doubt it's ethernet card or cable problems.

One slight thing i noticed is that if i select "Use the following Ip address", not obtain automatically, i also have to enter DNS adresses. Before i could chose my own ip address and had obatin DNS automatically, but "Obtain DNS server address automatically" is grayed out when i have "Use the following I adress" selected.

Ok i tried to go http://72.14.207.99 but it didn't work. Although i did get a different error message saying

"The connection has timed out

The server at 72.14.207.99 is taking too long to respond.


* The site could be temporarily unavailable or too busy. Try again in a few
moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web."

RWB

OK I think me and mtrox got something out of whack, you have a DSL Modem/Router Combo don't you? I just checked Google for that modem and confirmed that. So it also good to know that with a different DSL modem you were able to connect fine.

I have their manual up, and I want you to check under "STATUS" what the WAN IP is currently.. you don't need to give it out but make sure it's a VALID public IP and not a private IP (like 192.x.x.x or 10.x.x.x or 169.x.x.x).

This could be something to do with VPI and VCI, it depends on what ISP your on, so you might wanna call them up and ask what the VPI and VCI should be set to.

Also be sure it's set to PPPoE if that's what your DSL is.

07mavribea

Ok VPI and VCI is correct and it is set PPPoE and that is what my DSL is. The attached picture may provide a big help. WAN ip address is 0.0.0.0 which i assume is not quiet right.

Ok nothing is uploading for some reason so here is what is says:

System Status
System Name : router
RAS F/W Version: 2.2.22(TE2.B2)3.0.12
DSL FW Version: FwVer:3.0.12.6_A_TC HwVer:T14.F7_0.0
Standard: Multi-Mode

WAN Information:

MAC Address: 00:04:ed:39:ad:48
IP Address: 0.0.0.0
IP Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
Primary DNS: 10.255.255.58
Secondary DNS: 0.0.0.0
VPI/VCI: 8/ 35

LAN Information:

MAC Address: 00:04:ed:39:ad:48
IP Address: 192.168.1.254
IP Subnet Mask: 255.255.255.0
DHCP: Server
DHCP Start IP: 192.168.1.100
DHCP Pool Size: 100

I guess my question now is how to set the WAN ip? I know how to set the LAN but never had to set WAN as it always done so automatic.

RWB

OK... it seems it does not have sync with the CO. Check the lights on the front, you'll have PWR, SYS, LAN, ADSL, and PPP. It is imperative that ADSL is lit and solid, you'll also require the PPP light to be lit up as well otherwise that means it's not authenticating... I bet one of those two are the issue.

So if it the ADSL light it's not getting sync because either:
filters on phones are installed incorrectly
filter installed on DSL line
the system (your ISP) doesn't like it, either because the MAC they have isn't the MAC you have-so unplug it for 15 minutes COMPLETELY and try again
maybe you're using a telephone cable longer than 14ft or is only a 2 wire RJ11, you'll need less than 14ft and a 4 wire RJ11 is safest.
some or all the above

If it's the PPP, then you need to check your user name/password or maybe call your ISP's billing dept. and make sure your account is still active.

07mavribea

Ok thanks for your help RWB

All 5 lights are on and solid.
Filters must be workin becuase they were working before and i havn't changed nothing.
My phone line is longer than 14ft but has always been ok as it was working before.
And im on the DSL now with other modem so my account is still working.

Is there nothing wrong with having a WAN ip of 0.0.0.0?

RWB

First... just because I hear this ALL the time and it means absolutely NOTHING...
1) It doesn't matter if it was working before, this is merely an assumption.
2) It could have worked for a year and have no issues then just start acting up for no apparent reason(IE people having 20-100ft telephone cables, ugh).

I say this because I used to be a DSL tech and saw this all the time, nothing added up, tried everything else, and sure enough the thing that worked for so long turned out to be the issue.

he he, so anyways...
All lights are solid, that is good... though I don't know if color matters, but I figure if they are all solid green or at least all the same color then you're fine, but that WAN IP is definitively a big problem.

I think what you should do, just to be sure... unplug the modem, both of them. From both power, Ethernet, and the phone line, I mean COMPLETELY for 15 minutes to 20 minutes. Usually that is enough to update the DSLAM on the ISP side to take the next MAC address it gets. So after 15-20 minutes plug in the problem router and try again. If that doesn't work, then you may have to unplug again and sleep on it because it could take 6 to 12 hours.

RWB

ugh, unfortunately I don't know what else you could try, it could be the router went bad, or maybe you need to try to update the firmware.

07mavribea

Ok thanks, ill guess ill sleep on it and see what heppens tomorrow.

Btw the lights are all solid green although i have never seen any other colour lights on it except green.

RWB

OK, so it could just be that the CO lost the MAC in all the changes perhaps... it happens quite often and was always difficult to explain because most of the time you can just switch and have no trouble.

But this is the age of computers, where weired **** that makes no sense happens all the time!

07mavribea

Ok well i let it sit comletely disconnected for about 15 hours after i updated to the latest firmware. I connected back up and things only got worse. Only 3 lights come on and the ADSL and PPP ones are off.

All my filters are working as im on the DSL now with my other modem.
What's intresting is i never had a filter on my DSL line, but there is one on it now.
My phone line is longer than 14 ft (it's 10m which is about 33ft).
OK i have no idea what a MAC is but you suggested turn your router of for 15 mins. I just did for 15 hours so i think it's alright.

Another worthy point i forgot to add before was that before i unpluged it overnight, alot of packets where going through the gateway. When i right clicked on internet connection status, about 30k packets where sent and recieved through the gateway (router) in about 9 mins.

RWB

Man it just seems more and more like that modem/router is kaput. I wonder if you have a warrantee on it.

07mavribea

Hmm this is getting intresting.

I am on my usb modem now and everything is fine. But when i try to connect to http://www.wow-loot.com/ i get the original error of

Edit: Same with www.worldofwarcraft.com; but not www.worldofwarcraft.com/forums etc. Same i can connect to http://www.wow-loot.com/hunter.htm etc but not www.wow-loot.com. Btw i play wow if you havn't guessed so anyone on Dath'Remar (A) im Heia

"Service Connection Error
There may be a technical issue with your service which is preventing you from establishing a connection.

Your login details may be incorrect, or your service provider may currently be experiencing issues. Please confirm your login details are correct.

Once these details have been confirmed, it is advised to turn off your modem/router, and wait 5 minutes before turning on your modem/router and attempting to connect.

If problems persist, please contact your Service Provider."

Every other site is ok but it is only that site.

07mavribea

RWB wrote:

Man it just seems more and more like that modem/router is kaput. I wonder if you have a warrantee on it.

That's what im starting to think, ill see if i can borrow my friends router and see if it works.

07mavribea

Ok i am posting this as a refrence for future users.

My internet is now fine with the most intresting of solutions. I updated my firmware to the latest one which caused massive problems (5 light's wouldn't even come on). Then i re-installed the original firmware and everything works fine now.

I can't explain why this solved it but it did so im not complaing. I done absolutely nothing else so i know it was the firmware. Although note i was running the original firmware when the problems ocurred so a re-install of your firmware might hold the answer.

I would like to thank RWB for helping me through out my problems as well, i really appreciate it :P

mtrox

RWB wrote:

Man it just seems more and more like that modem/router is kaput.

So sounds like RWB was pretty close on this one. The way you describe it you'd think the firmware got corrupted, and your updating, then going back got you a good firmware.

My gut is, you did a good job, but you've just patched it up. I still wouldn't trust that modem/router.