Please help - trouble with wireless access and internet connection

SiggySiggy Sydney Australia
edited November 2006 in Science & Tech
Hi all,
I have a client with multiple sites, on each of these sites they have a wireless network set up:
ADSL in to a modem - modem connects to a wireless router - router connects to network printer with a CAT5 cable -Dell laptops connect wirelessly to Router.

OK 1 laptop is having trouble connecting to Internet.
All other laptops connect fine
If problem laptop is connected directly to router - works fine.

Problem laptop has McAfee Security suite - all others have Trend Micro

Network connections on good laptops shows seperate Internet connection
Problem laptop only shows LAN connections

Perfect connection to Router - but not to Internet
Only connects to Router if IP Addresses assigned manually wont do anything if set to automatic!

If you need any more info - please ask!

Comments

  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2006
    http://www.short-media.com/forum/showpost.php?p=392542&postcount=4

    Try the procedures found in that thread after you uninstall and reinstall the client's network adapter.
  • SiggySiggy Sydney Australia
    edited November 2006
    Thanks Thrax - I will give that a go
  • SiggySiggy Sydney Australia
    edited November 2006
    OK I went to the clients site to do the suggested and I am told the Laptop has connected again - the client unplugged the router and then plugged back in and the laptop reconnected to the Internet. TCP/IP is set to auto find settings.

    I will just wait for it to fall over again and then I will try your ideas!

    Thanks
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2006
    Let's hear it for the good ol' fashion power cycle.
  • mtroxmtrox Minnesota
    edited November 2006
    Thrax wrote:
    Let's hear it for the good ol' fashion power cycle.

    The only real question is: when you walk into a client's problem and solve it in the first 30 seconds by power cycling, do you walk right back out and charge him an hour minimum for the call? Or......do you play around for an hour and mumble something to him about "DHCP buffer overrun cache" before you charge him an hour minimum for the call?
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2006
    An eternal conundrum. ;D
  • SiggySiggy Sydney Australia
    edited November 2006
    mtrox wrote:
    The only real question is: when you walk into a client's problem and solve it in the first 30 seconds by power cycling, do you walk right back out and charge him an hour minimum for the call? Or......do you play around for an hour and mumble something to him about "DHCP buffer overrun cache" before you charge him an hour minimum for the call?

    LOL,
    went to a call from a client, her pc kept turning itself off, and now wouldnt turn on at all.
    Got there, and the plug was half in the socket - even though i asked her to check the power cord!
    Plugged it in and on it comes!
    havent decided whether to charge her yet!
  • mtroxmtrox Minnesota
    edited November 2006
    Siggy wrote:
    havent decided whether to charge her yet!

    Siggy, I don't know how they do it on your side of the planet, but over on this side if she looked good in a short skirt, you wouldn't even be asking yourself that question.
  • SiggySiggy Sydney Australia
    edited November 2006
    mtrox wrote:
    Siggy, I don't know how they do it on your side of the planet, but over on this side if she looked good in a short skirt, you wouldn't even be asking yourself that question.

    lol - she was over 50 and looked like my gran!

    so what do you do on your side of planet?
  • mtroxmtrox Minnesota
    edited November 2006
    Siggy wrote:
    so what do you do on your side of planet?

    You mean what do we do if she looks like "gran"? We don't even think twice...we send her an invoice!
  • MissilemanMissileman Orlando, Florida Icrontian
    edited November 2006
    We give em the call for free, but they still have to pay the travel fee ($40) because we had to come out to their site.

    Makes em feel good like you gave em a freebie and you still make a little money.

    :dunce:
  • MuylobitoMuylobito
    edited November 2006
    is wireless faster than cable?
  • RWBRWB Icrontian
    edited November 2006
    Muylobito wrote:
    is wireless faster than cable?

    No, cable is better, period. But even for a fast internet connection, you won't notice anything. It's when you get into transferring large files from one PC to another in your home that wired is pretty much a must have. Though I do it with wireless still, but my file server is plugged into my wireless router so it's less mess.
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