Sound Driver problem

NewGuyNewGuy
edited November 2006 in Science & Tech
Hi all,



I bought a sound card today cuz my on board sound wasn't working. I installed the driver and the sound worked good. It gave me a message saying i should restart my computer. When i did the "windows loading" screen came, but the login screen did not. It just showed a black screen after the windows loading screen. So i restarted my computer and went to "Last Known Good Configuration". Then windows booted up normally, but the speakers didn't work. So i had to re-install the driver. But the same thing happened after i restarted

I tried reinstalling like 3 times, and each time windows didn't boot normally. I hope you guys can help me out! I dont want to re install the driver everytime i start my computer!

and...

The sound card that i am using is "Retail Plus 6 Channel 3D PCI Sound Card"

Runnning on WIndows XP Pro

system specs:

Asus A8N SLI Deluxe motherboard
AMD Athlon 64 3200+
250GB HD SATAII
1GB Ocz ram
XFX Nvidia Geforce 6800GS

Thanks for your help!

Comments

  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2006
    Did you disable the onboard sound that comes with your motherboard?
  • NewGuyNewGuy
    edited November 2006
    No i dont think i did... how do you disable it?
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2006
    Consult your motherboard's manual. Look for the section that'll let you disable the onboard audio in the BIOS.
  • NewGuyNewGuy
    edited November 2006
    I disabled it (AC97 Audio), but it still did not load :(
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2006
    What kind of soundcard is this again? I've never heard of it, and frankly, it sounds like a shoddy product.
  • NewGuyNewGuy
    edited November 2006
    its a Retail Plus 6 Channel 3D PCI Sound Card....(i posted it in my first post)

    yea its not a popular card...ive searched google for it but its not giving many results.

    also i looked for updated drivers....i went to the official site and downloaded the one that was there (cuz it could be updated). But i think it was the same, it gave the same problem.

    also i got the blue screen of death like 3 times rightwhen the driver finished installing....(ive tried installing it a few more times...) and the computer just restarted.

    somehow...that screen didn't come up this time.

    i also emailed my problem to their customer support...i hope they reply back.
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