trying to get my dads pc online

shaunbairdshaunbaird
edited December 2006 in Science & Tech
Hi, my dads pc (old!) ran fine with a realtek broadband modem RTL8139/810x and we decided to get him a brand new pc.

So I set up and installed everything. switched on computer.. and it sees and recognises the modem, but it says that a "network cable is unplugged or hardware may need connecting".

I find this weird, because when I pull out the usb cable to the pc it makes the familiar 2-toned audio response (high note followed by low note).
When i reconnect the cable instead of making a low-high audio response it makes a different response of 2 2 low notes in quick succession, of the same audio level. I imagine this is some sort of error code.

I have tried to install/set up a new connection using windows xp, but it says I already have a connection which should work fine.. however the connection still says that it is unplugged.


Then I wondered... could it be a driver?

So I searched for a driver and "this is the one I downloaded and installed":
ftp://210.51.181.211/cn/nic/PCI_InstallShield_5649_061120.zip whose originating download from page is here: http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=6&PFid=6&Level=5&Conn=4&DownTypeID=3&GetDown=false

From this main page I downloaded the 2nd one in the list called:
Auto installation program (support WinXP 64/Win98SE/WinME/Win2K/WinXP ver.649))(Submission ID: 1220690)

However the installation program never mentioned RTL8139/810x but something else...


So guys... my question for now is.. do you believe it is a software problem? Im not sure, firstly because with the modem being plugnplay usb it found it the first time ...


or is it possible that maybe some sort of connection has not been made inside the pc??? I find it strange....

Im seriously hoping its just a software issue, and that maybe I insatlled thw wrong thing because further down that realtek.com list url, I have just seen some OEM download links...

So thats where Im at right now.. Im back at home now on my own pc, and hoping I will have a better idea for tomorrow.

By the way I put his old base unit back in for now, with same modem etc and its worked fine.

okdoke.. all done!

Thanks

shaun baird

Comments

  • mtroxmtrox Minnesota
    edited December 2006
    shaunbaird wrote:
    and it sees and recognises the modem
    When you say "it sees" what do you mean? You mean you have an IP address or the modem shows up in device manager? What sees the modem?
    shaunbaird wrote:
    but it says that a "network cable is unplugged or hardware may need connecting".

    What says "network cable is unplugged"? In today's computers there can be a few network devices, so that even if your wired network adapter is connected, a 1394 card or bluetooth network adapter or wireless adapter is showing that its disconnected when some other adapter is connected.

    I've seen some people who don't realize that you either use the USB connection from the cable modem, or you use the CAT5 patch cable to the Ethernet Card....you don't use both. You don't have two cables from the modem to the new computer do you?

    If you go to Start> Run.... then type cmd, then hit enter. Then in the new black window that appears, type ipconfig and hit enter again. What adapters show up and what IP address information does it show?
  • shaunbairdshaunbaird
    edited December 2006
    Hi, thanks for replying.

    Ive just found out that he might have had an installation disc, along with some codes to input while it loads, so Im gonna contact the ISP first and see if that rectifies the situation.
    I want to say thanks so far. If this int resolved then I will continue this thread after then, but thanks again, seriously.
    Regards
    shaun
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