thanks - did that and I do have zeros...here is where I think my problem is
I've got PPPoE login and I don't think that's right. I'm not required to log in to anything before I get online...I put in my AOL user name and password just to get through that screen...I don't think that was right...but I wasn't sure what option to choose for other types of logins
You can't hurt it Georgia.....but I've never heard of a cable modem that wasn't DHCP....maybe there's one out there. Did you also uplug the modem for a while? If you did, you may have to call them. I know we have MediaCom in parts of the cities here and you have to call them to attach a new device with a new MAC address. I'm betting your problem now is the MAC address issue....that is after you get the connection type set to DHCP.
No....only 1 is going to work properly and its either going to be PPPoE or DHCP...those are the only 2 that I have seen the DSL providers around here use, but it doesn't mean I am right.. hehe.
You have the Modem connected to the phone line, the Ethernet port of the modem connected to he WAN port of the router, and then an ethernet cable from one of the 4 other ports on the router to your PC?
No....only 1 is going to work properly and its either going to be PPPoE or DHCP...those are the only 2 that I have seen the DSL providers around here use
Sorry, just scrolled back and Ryder is right...it is a DSL...could be PPPoE too.
It wasn't blinking before that I can remember...I was using the DSL on my desktop for the past week but today installed the router so I could have my laptop connnected. I do have the filters on, should I take them off?
Sorry I steered you wrong with my cable modem advice. Forget the MAC address nonsense. Besides, I checked on the BellSouth site...it is a PPPoE system. That means you need your xxxxxxx@bellsouth.net email address as a user name and the password for that user.
Leave the filters where they were if it was working before. You must have had it right. But now your Linksys has to provide the user and password to access your DSL. You need to plug that in after you change to PPPoE.
Ok, my bad....I missed the fact that you have been using DSL for some time.
You should have the filters at all the phones, but you should not have a filter (unless it has 2 ports and 1 is for the modem) on the line that runs to the modem.
In any case, a flashing DSL light would inidcate that there is an issue between you and the Dmark and you are not in sync and receiving the DSL signal. No matter what you do, you won't be able to get a connection.
The DSL light needs to be steady in my experience before DSL will work properly.
I will shutup now.....no need for Mtrox and I to confuse you by going back and forth with different troubleshooting
ok, DSL light is not blinking anymore, I fixed that, but it didn't effect anything else.
So, if I do the PPPoE thing with my user ID & password...what do I need to unplug/plug and when. Right now, everythig is plugged in and a thing popped up that says the internet connection won't work.
So, if I do the PPPoE thing with my user ID & password...what do I need to unplug/plug and when. Right now, everythig is plugged in and a thing popped up that says the internet connection won't work.
You shouldn't have to do that plugging/unplugging thing. That was when I thought it was a cable modem. It never hurts to re-boot everything. But if you are PPPoE and used the right user name and password, you should be there. Maybe you gotta call BellSouth.
Ok...and that still doesn't net you an internet light?
Have you tried powering off both modem and router....power up modem first and wait for DSL light to be on solid.
Then power up the router with PPPoE settings in it and wait for it to stabilize.
Then go to Start > run > Type "cmd" (just those letters) hit enter, you will see a little black "dos box" pop up. At the prompt type ipconfig /all
What do you get for an IP address, default gateway, and DNS servers?
Once you have recorded that info, type "ping 67.36.55.26" hit enter....do you get 4 responses or do you get 4 "request timed out"?
Ok, you lost me at wait for DSL light to be on solid. After that, how do I power up the router in those settings? I don't even know how to get to those settings other than put the CD in and start all over. Is that right?
one more thing...I left for a few minutes and came back and this time instead of "trying to connect to the internet" it said static. Does that mean anything? I still got the same "Unable to connect to the internet" deal when I put in the username and password.
You programmed the router with the PPPoE login before you said.
So what I wanted you to try was to setup the router as PPPoE with the proper info, then power off everything (router and Modem) Startup the modem first, let everything stabilize (all lights that should be on steady are on steady) Then power up the Router and let it stabilize. Then try the internet.
To re-ask something I didn't get an answer to... You have an Ethernet cable running from the modem to the WAN port on the router right? (WAN port is slightly separate from the other 4 ports on the back of the router?
ok, but here is where I think the problem begins and I may be confusing you on this...after I put in the PPPoE info, it comes up and says put in your network password...I do and then it tries to connect to the internet on it's own and it doesn't work.
Will me having my laptop on Dial-up effect it while I'm doing this?
There is an ethernet cable running from the DSL model to the WAN port, yes. Then a cord running from Port 1 on the router to the computer.
Ok...well after 2 hours of IM's....this thing works
Bellsouth has the Modem configured just a little different than I am used to up here.
The Modem is a Westell unit and it actually stores the PPPoE login info itself, so even though it only has 1 Ethernet port..it is in fact part router it seems.
The modem authenticates, but then issues the connected PC a 192.168.1.x IP Scheme address to the NIC, which is weird. The modem itself then has an IP of 192.168.1.254 but no where can you see your WAN IP...except possibly in the status screen inside the config...which we didn't go into (not worth it).
In my experience with DSL here in Michigan, the Modem is just an interface to the ATM network that the phone company uses, once authenticated the modem passes all WAN, gateway and Subnet info to the NIC of the attached PC..so the NIC gets the WAN IP, this was not the case here..the NIC of the PC was handed a DHCP address.
Now why setting the router to DHCP didn't work..I didn't investigate that far, but I just had her set a Static IP similar to what the modem issued the PC and everything is good, for now.
Hopefully this isn't just a crutch and it works for 48 hours then goes pear shaped, but we will cross that bridge when we get there
Nice job Ryder. Weird. We have some DSL modems here that have DHCP too. Still, the Linksys should just connect....though I'm not sure what the Linksys NAT would do with the identical subnet.....
Thanks so much to everyone who has helped, especially Ryder who was very patient with me! This has been the best site I've ever gone to for help! I'll save it and spread the word.
Comments
I've got PPPoE login and I don't think that's right. I'm not required to log in to anything before I get online...I put in my AOL user name and password just to get through that screen...I don't think that was right...but I wasn't sure what option to choose for other types of logins
that's the other one I tried and it wouldn't work either...there are a few other options, should I just try them all?
You have the Modem connected to the phone line, the Ethernet port of the modem connected to he WAN port of the router, and then an ethernet cable from one of the 4 other ports on the router to your PC?
Sorry, just scrolled back and Ryder is right...it is a DSL...could be PPPoE too.
The MAC address - This may be me being stupid, but I do have one...
Let me go try it all again with the DHCP
Did they tell you that your DSL line was ready and Active?
Did they send filters? You don't want a filter installed on the cord that runs from the DSL Modem, to the Wall jack.
Leave the filters where they were if it was working before. You must have had it right. But now your Linksys has to provide the user and password to access your DSL. You need to plug that in after you change to PPPoE.
You should have the filters at all the phones, but you should not have a filter (unless it has 2 ports and 1 is for the modem) on the line that runs to the modem.
In any case, a flashing DSL light would inidcate that there is an issue between you and the Dmark and you are not in sync and receiving the DSL signal. No matter what you do, you won't be able to get a connection.
The DSL light needs to be steady in my experience before DSL will work properly.
I will shutup now.....no need for Mtrox and I to confuse you by going back and forth with different troubleshooting
Good God we're embarrasing ourselves aren't we? It's like the new girl just walked into study hall and dropped her books.
So, if I do the PPPoE thing with my user ID & password...what do I need to unplug/plug and when. Right now, everythig is plugged in and a thing popped up that says the internet connection won't work.
You shouldn't have to do that plugging/unplugging thing. That was when I thought it was a cable modem. It never hurts to re-boot everything. But if you are PPPoE and used the right user name and password, you should be there. Maybe you gotta call BellSouth.
Try this....plug the same PC you have been using back into just the modem. Take the router our of the picture.
Does everything work then?
Also, earlier I asked about having to install stuff from a CD when you got the modem and everything....did you have to do that?
I did have to do that with the CD but while it's doing it, it tells me it can't find my internet connection.
You need to enter that into the PPPoE settings in the router.
Have you tried powering off both modem and router....power up modem first and wait for DSL light to be on solid.
Then power up the router with PPPoE settings in it and wait for it to stabilize.
Then go to Start > run > Type "cmd" (just those letters) hit enter, you will see a little black "dos box" pop up. At the prompt type ipconfig /all
What do you get for an IP address, default gateway, and DNS servers?
Once you have recorded that info, type "ping 67.36.55.26" hit enter....do you get 4 responses or do you get 4 "request timed out"?
Ok, you lost me at wait for DSL light to be on solid. After that, how do I power up the router in those settings? I don't even know how to get to those settings other than put the CD in and start all over. Is that right?
So what I wanted you to try was to setup the router as PPPoE with the proper info, then power off everything (router and Modem) Startup the modem first, let everything stabilize (all lights that should be on steady are on steady) Then power up the Router and let it stabilize. Then try the internet.
To re-ask something I didn't get an answer to... You have an Ethernet cable running from the modem to the WAN port on the router right? (WAN port is slightly separate from the other 4 ports on the back of the router?
Will me having my laptop on Dial-up effect it while I'm doing this?
There is an ethernet cable running from the DSL model to the WAN port, yes. Then a cord running from Port 1 on the router to the computer.
Bellsouth has the Modem configured just a little different than I am used to up here.
The Modem is a Westell unit and it actually stores the PPPoE login info itself, so even though it only has 1 Ethernet port..it is in fact part router it seems.
The modem authenticates, but then issues the connected PC a 192.168.1.x IP Scheme address to the NIC, which is weird. The modem itself then has an IP of 192.168.1.254 but no where can you see your WAN IP...except possibly in the status screen inside the config...which we didn't go into (not worth it).
In my experience with DSL here in Michigan, the Modem is just an interface to the ATM network that the phone company uses, once authenticated the modem passes all WAN, gateway and Subnet info to the NIC of the attached PC..so the NIC gets the WAN IP, this was not the case here..the NIC of the PC was handed a DHCP address.
Now why setting the router to DHCP didn't work..I didn't investigate that far, but I just had her set a Static IP similar to what the modem issued the PC and everything is good, for now.
Hopefully this isn't just a crutch and it works for 48 hours then goes pear shaped, but we will cross that bridge when we get there