The Novice and the Expert

LincLinc OwnerDetroit Icrontian
edited February 2007 in Science & Tech
Whether you're an expert or a novice, Joan's got some ideas about how we can work together better.
Whether it is in a professional capacity or as a volunteer on a forum, we may be the only link a novice has to finally being able understand a new concept they have been toiling over. They should never encounter snobbery, arrogance, disrespect, or a plain shutting out when seeking our help. It’s true, some people who ask for help are just plain rude. They can, at times, come across as demanding or impertinent.
Check it out now in Issue 4!

Comments

  • WingaWinga Mr South Africa Icrontian
    edited February 2007
    This article is one of the most well written and sincere compositions I have ever read.
    I have experienced the same reaction from the so called 'experts' on a number of forums I have visited in the past.
    I can honestly say that the people who make Short-Media the great place it is, has never made me feel that way.
  • RWBRWB Icrontian
    edited February 2007
    I work for a help desk, and I also believe in Karma. So I do my best to not get too snooty or disrespectful. Admittedly, there have been times where I have had to just go off, not so much as to get fired mind you, but inform my 'novice' that they can either help me help them, or get the hell off my phone. But all in all I would say I tend to go above and beyond on many of my calls, even in cases where they are jerks. All I care about is them giving me the information I need, and unless they are calling me names or something equally bad, I do my best to get them connected. Even if it's on their end, which it normally is.

    But I swear, "It works everywhere else but here!" is getting really damned old.:p

    Or just as bad, "It ain't working." OK, thanks for that wonderful, and oh so helpful tip.;D
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited February 2007
    Winga wrote:
    This article is one of the most well written and sincere compositions I have ever read.
    I have experienced the same reaction from the so called 'experts' on a number of forums I have visited in the past.
    I can honestly say that the people who make Short-Media the great place it is, has never made me feel that way.

    n00b.
  • WingaWinga Mr South Africa Icrontian
    edited February 2007
    Thrax wrote:
    n00b.
    ;D
  • WingaWinga Mr South Africa Icrontian
    edited February 2007
    Well...everyone except Thrax
  • PterocarpousPterocarpous Rosie the Riveter Lives On in CA, USA! New
    edited February 2007
    Winga wrote:
    This article is one of the most well written and sincere compositions I have ever read....I have experienced the same reaction from the so called 'experts' on a number of forums I have visited in the past. I can honestly say that the people who make Short-Media the great place it is, has never made me feel that way...
    Thankyou, Winga. It warms the cockles of my heart to see that you and hopefully others can relate to what I've written. Short Media is truly the eye of the storm for all of us, isn't it. :smiles:
  • HawkHawk Fla Icrontian
    edited February 2007
    Great article, well written. And ohhh so true of many so called experts I have spoken to for tech help over the yrs.
    A great reminder for all of us when we are trying to help someone less knowledgeable in any field.
    Two thumbs up friend.
  • PterocarpousPterocarpous Rosie the Riveter Lives On in CA, USA! New
    edited February 2007
    Hawk wrote:
    ...Great article, well written. And ohhh so true of many so called experts I have spoken to for tech help over the yrs...A great reminder for all of us when we are trying to help someone less knowledgeable in any field... Two thumbs up friend...
    Thankyou Hawk. :smiles:
  • zero-counterzero-counter Linux Lubber San Antonio Member
    edited February 2007
    Pterocarpous wrote:
    Thankyou Hawk. :smiles:
    :confused:
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