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Malware disables Norton AV and prevents from running other AVs
Please help!!! I have working on this for more than 20h and cannot solve this problem:
A malware seems to have disabled Norton AV and everytime I try to install another AV (Panda, F-Secure, Kaspersky or even reinstall Norton) I get an error. Setup of other programs (not AVs) are executing perfectly.
When I try to boot in safe mode I get a blue screen saying I need to check for viruses.
Thanks for the help!!!
Logfile:
Logfile of HijackThis v1.99.1
Scan saved at 18:35:03, on 23/2/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Arquivos de programas\Mozy\mozybackup.exe
C:\Arquivos de programas\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\slserv.exe
C:\Arquivos de programas\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Arquivos de programas\Analog Devices\SoundMAX\SMTray.exe
C:\Arquivos de programas\Norton Ghost\Agent\GhostTray.exe
C:\Arquivos de programas\Lexmark X1100 Series\lxbkbmgr.exe
C:\Arquivos de programas\Java\jre1.5.0_10\bin\jusched.exe
C:\Arquivos de programas\Lexmark X1100 Series\lxbkbmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Creative\MediaSource\Detector\CTDetect.exe
C:\Arquivos de programas\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\sistray.exe
C:\Arquivos de programas\Mozy\mozystat.exe
C:\Arquivos de programas\Mozilla Firefox\firefox.exe
C:\Arquivos de programas\MSN Messenger\usnsvc.exe
C:\Documents and Settings\goo\Desktop\HijackThis.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Exibir Barra de ferramentas do Norton - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O4 - HKLM\..\Run: [Smapp] C:\Arquivos de programas\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Arquivos de programas\Norton Ghost\Agent\GhostTray.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Arquivos de programas\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\\NeroCheck.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Arquivos de programas\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Arquivos de programas\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Creative Detector] "C:\Arquivos de programas\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [MsnMsgr] "C:\Arquivos de programas\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Mozy Status.lnk = C:\Arquivos de programas\Mozy\mozystat.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Arquivos de programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O16 - DPF: {044123B5-35DF-4C4E-BAED-26B8ED964342} (HLiveRobotWeb Control) - http://avupdates.brturbo.com/CLIENT/LiveSuite/web/HLiveRobotWeb.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://eu-housecall.trendmicro-europe.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1167020337717
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Agendador do LiveUpdate automático - Unknown owner - C:\Arquivos de programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: Apache - Unknown owner - c:\eZpublish\apache\apache.exe" --ntservice (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Unknown owner - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\VAScanner\comHost.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Validação de senha de Symantec IS (ISPwdSvc) - Symantec Corporation - C:\Arquivos de programas\Norton Internet Security\isPwdSvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\ARQUIV~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Mozy Backup Service (MozyBackup) - Unknown owner - C:\Arquivos de programas\Mozy\mozybackup.exe
O23 - Service: MySQL - Unknown owner - c:\eZpublish\mysql\bin\mysqld-nt.exe (file missing)
O23 - Service: Norton Ghost - Symantec Corporation - C:\Arquivos de programas\Norton Ghost\Agent\VProSvc.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Arquivos de programas\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\AppCore\AppSvc32.exe
A malware seems to have disabled Norton AV and everytime I try to install another AV (Panda, F-Secure, Kaspersky or even reinstall Norton) I get an error. Setup of other programs (not AVs) are executing perfectly.
When I try to boot in safe mode I get a blue screen saying I need to check for viruses.
Thanks for the help!!!
Logfile:
Logfile of HijackThis v1.99.1
Scan saved at 18:35:03, on 23/2/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Arquivos de programas\Mozy\mozybackup.exe
C:\Arquivos de programas\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\slserv.exe
C:\Arquivos de programas\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Arquivos de programas\Analog Devices\SoundMAX\SMTray.exe
C:\Arquivos de programas\Norton Ghost\Agent\GhostTray.exe
C:\Arquivos de programas\Lexmark X1100 Series\lxbkbmgr.exe
C:\Arquivos de programas\Java\jre1.5.0_10\bin\jusched.exe
C:\Arquivos de programas\Lexmark X1100 Series\lxbkbmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Creative\MediaSource\Detector\CTDetect.exe
C:\Arquivos de programas\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\sistray.exe
C:\Arquivos de programas\Mozy\mozystat.exe
C:\Arquivos de programas\Mozilla Firefox\firefox.exe
C:\Arquivos de programas\MSN Messenger\usnsvc.exe
C:\Documents and Settings\goo\Desktop\HijackThis.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Exibir Barra de ferramentas do Norton - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O4 - HKLM\..\Run: [Smapp] C:\Arquivos de programas\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Arquivos de programas\Norton Ghost\Agent\GhostTray.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Arquivos de programas\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\\NeroCheck.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Arquivos de programas\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Arquivos de programas\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Creative Detector] "C:\Arquivos de programas\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [MsnMsgr] "C:\Arquivos de programas\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Mozy Status.lnk = C:\Arquivos de programas\Mozy\mozystat.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Arquivos de programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O16 - DPF: {044123B5-35DF-4C4E-BAED-26B8ED964342} (HLiveRobotWeb Control) - http://avupdates.brturbo.com/CLIENT/LiveSuite/web/HLiveRobotWeb.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://eu-housecall.trendmicro-europe.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1167020337717
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Agendador do LiveUpdate automático - Unknown owner - C:\Arquivos de programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: Apache - Unknown owner - c:\eZpublish\apache\apache.exe" --ntservice (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Unknown owner - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\VAScanner\comHost.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Validação de senha de Symantec IS (ISPwdSvc) - Symantec Corporation - C:\Arquivos de programas\Norton Internet Security\isPwdSvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\ARQUIV~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Mozy Backup Service (MozyBackup) - Unknown owner - C:\Arquivos de programas\Mozy\mozybackup.exe
O23 - Service: MySQL - Unknown owner - c:\eZpublish\mysql\bin\mysqld-nt.exe (file missing)
O23 - Service: Norton Ghost - Symantec Corporation - C:\Arquivos de programas\Norton Ghost\Agent\VProSvc.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Arquivos de programas\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\AppCore\AppSvc32.exe
0