Slow internet.

Trance-Lord-SnyderTrance-Lord-Snyder Eastern PA Member
edited March 2007 in Science & Tech
My internet seemed sluggish the last couple of days so I did a bandwidth test. Upload speed is great, it's totally normal. However, my download speed is very bad. I have verizon dsl at 3 Mb/s. The tests I've done have shown anywhere from 25 kb/s to 74 kb/s There hasn't been any change of hardware and no new devices are connected to the phone line in the house. I thought maybe a neighbor was mooching off of the wireless signal, so I disabled the antenna. Speeds did not improve. I have a Westell Versalink model 327W. I have port forwarding set up correctly for the programs that need it to function normally. Speeds were totally normal until 2 days ago. Any ideas?

Comments

  • mtroxmtrox Minnesota
    edited February 2007
    Trance,

    I think that Westell is a router and wirless all in one....meaning it doesn't sound like you have a device of your own between the DSL modem and your computer...right? In that case I'd call Verizon. I can't help but wonder if something's gone wrong with the quality of your line suddenly. If you have another computer you might also hook that up to the Westell just to test. If that one's slow too you can pretty much put the onus on Verizon to fix it.
  • mtroxmtrox Minnesota
    edited February 2007
    Oh and....you haven't added any $10 phones in your house or done anything with your phone lines have you? Filters on all your phones?
  • Trance-Lord-SnyderTrance-Lord-Snyder Eastern PA Member
    edited February 2007
    I tested out my other computer and disconnected the only phone we had in the house (which was on a filter) and got the same test results. I made sure to use all the original cables that came with the router so Verizon couldn't blame it on my equipment. I called up verizon and they ran a few tests and had me run a speed test off of their site and I was getting anything but 3 Mb/s. They determined they think the dsl/router is faulty but said I should wait 15 minutes and see if my speeds improve. If not, I'm supposed to call back for a free replacement. Kudos to Verizon for good customer service. I could actually understand the guy and he seemed to know what he was talking about. So anywho, thanks for the help. Hopefully I just needed a new router. Too bad I have to set up all the port forwarding deals and wireless connection again. Blah. Oh well.
  • mtroxmtrox Minnesota
    edited February 2007
    Trance Lord Snyder wrote:
    Too bad I have to set up all the port forwarding deals and wireless connection again.

    It's good for you Trance. It'll put hair on your geek chest.
  • Trance-Lord-SnyderTrance-Lord-Snyder Eastern PA Member
    edited February 2007
    mtrox wrote:
    It's good for you Trance. It'll put hair on your geek chest.

    Haha! I guess you're right.
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited February 2007
    Guess who just made the latest Short-Media Byte? :D
  • mtroxmtrox Minnesota
    edited February 2007
    I have made the big time now.:woowoo:
  • RWBRWB Icrontian
    edited March 2007
    Having worked with Verizon DSL I can tell you they have some pretty neat tools to tell them what could be the problem, but the details are in the numbers so hopefully you got someone who can read those numbers well becuase only maybe 1/4th the people working in the building I worked in knew at least something, the rest were simply good bull****ters and people they probably just pulled off the streets.
  • mtroxmtrox Minnesota
    edited March 2007
    RWB wrote:
    the rest were simply good bull****ters and people they probably just pulled off the streets.

    Are you telling me there might be some unqualified people who have never even installed one DSL answering the phones at tech support? Come on RWB, I just do not believe that.....

    yes its sarcasm
  • Trance-Lord-SnyderTrance-Lord-Snyder Eastern PA Member
    edited March 2007
    Haha, I've got hair on my chest. We made the short-media byte! Woo!


    The first guy I talked to on the phone really seemed to know what he was doing. When I called back to report that my dsl speeds were still not what they should be, this guy who sounded like a British auctioneer. Had a british accent, and spoke so incredibly fast I caught about every 5th word. He insisted that my dsl speeds would be back to normal in about 24 hours. He said the line was being updated and it would take time to take effect. I don't believe him at all. And as of now, there is about 4 hours left, and my dsl speeds are still low. They are slightly higher than yesterday, I don't feel like I'm browsing on 56k anymore, but Azureus and the online speed tests still show I'm only getting about 1.5 Mb/s and I'm supposed to get 3. And before the other day, I got 3 constantly. So we'll see.
  • mtroxmtrox Minnesota
    edited March 2007
    The sad truth is, the goal of most tech support people is simple:
    Get you off the phone.
    In this case, mission accomplished....
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