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Infected with Downloader.Obfuskated
Hello!
Can someone please help me with removing Downloader.Obfuskated?
AVG tells me I have this threat. I keep putting it into the Virus Vault and it keeps coming back after i turn off the computer then turn it on again.
I downloaded HiJackThis v1.99.1 after reading some threads and did what I could, but i just found out I have to save the log file and show it to knowledgeable folks. Please help me. Thanks.
Here is the log file:
Logfile of HijackThis v1.99.1
Scan saved at 1:18:52 PM, on 4/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2
(6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network
Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common
Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network
Associates\TalkBack\TBMon.exe
C:\Program Files\Adobe\Photoshop Album Starter
Edition\3.0\Apps\apdproxy.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Microsoft Encarta\Encarta
Premium DVD 2006\EDICT.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BitTorrent\bittorrent.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Network Associates\Common
Framework\FrameworkService.exe
C:\Program Files\Network
Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft
Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Analog
Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Network
Associates\VirusScan\Mcshield.exe
C:\Program
Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet
Explorer\Main,Start Page =
http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Search Bar =
http://us.rd.yahoo.com/customize/ie/defaults/s
b/msgr8/*http://www.yahoo.com/ext/search/searc
h.html
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Search Page =
http://us.rd.yahoo.com/customize/ie/defaults/s
p/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet
Explorer\Search,SearchAssistant =
R3 - URLSearchHook: Yahoo! Toolbar -
{EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program
Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper -
{02478D38-C3F9-4EFB-9B51-7695ECA05670} -
C:\Program
Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat
7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Big Fish Games Toolbar -
{4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} -
C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
O2 - BHO: Yahoo! IE Services Button -
{5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} -
C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class -
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Encarta Web Companion Helper Object
- {955BE0B8-BC85-4CAF-856E-8E0D8B610560} -
C:\Program Files\Common Files\Microsoft
Shared\Encarta Web Companion\ENCWCBAR.DLL
O3 - Toolbar: Encarta Web Companion -
{147D6308-0614-4112-89B1-31402F9B82C4} -
C:\Program Files\Common Files\Microsoft
Shared\Encarta Web Companion\ENCWCBAR.DLL
O3 - Toolbar: Yahoo! Toolbar -
{EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program
Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: Big Fish Games Toolbar -
{4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} -
C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program
Files\Network Associates\VirusScan\SHSTAT.EXE"
/STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI]
"C:\Program Files\Network Associates\Common
Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error
Reporting Service] "C:\Program Files\Common
Files\Network Associates\TalkBack\TBMon.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader]
"C:\Program Files\Adobe\Photoshop Album
Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC]
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [KernelFaultCheck]
%systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [E06AXLRD_172078]
"C:\Program Files\Microsoft Encarta\Encarta
Premium DVD 2006\EDICT.EXE" -m
O4 - HKCU\..\Run: [ctfmon.exe]
C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program
Files\Yahoo!\Messenger\YahooMessenger.exe"
-quiet
O4 - HKCU\..\Run: [BitTorrent] "C:\Program
Files\BitTorrent\bittorrent.exe"
--force_start_minimized
O4 - Startup: LimeWire On Startup.lnk =
C:\Program Files\LimeWire\LimeWire.exe
O8 - Extra context menu item: &Yahoo! Search -
file:///C:\Program
Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to
Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/
3000
O8 - Extra context menu item: Yahoo!
&Dictionary - file:///C:\Program
Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps -
file:///C:\Program
Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS -
file:///C:\Program
Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console
- {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services -
{5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} -
C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) -
{B205A35E-1FC4-4CE3-818B-899DBBB3388C} -
C:\Program Files\Common Files\Microsoft
Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Yahoo! Messenger -
{E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} -
C:\Program
Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger
- {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} -
C:\Program
Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger
- {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O16 - DPF:
{30528230-99f7-4bb4-88d8-fa1d4f56a2ab}
(YInstStarter Class) - C:\Program
Files\Yahoo!\Common\yinsthelper.dll
O23 - Service: AVG7 Alert Manager Server
(Avg7Alrt) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service
(Avg7UpdSvc) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) -
GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: iPod Service - Apple Computer,
Inc. - C:\Program
Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Framework Service
(McAfeeFramework) - Network Associates, Inc. -
C:\Program Files\Network Associates\Common
Framework\FrameworkService.exe
O23 - Service: Network Associates McShield
(McShield) - Network Associates, Inc. -
C:\Program Files\Network
Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager
(McTaskManager) - Network Associates, Inc. -
C:\Program Files\Network
Associates\VirusScan\VsTskMgr.exe
O23 - Service: NVIDIA Display Driver Service
(NVSvc) - NVIDIA Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SmartLinkService (SLService) -
Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: SoundMAX Agent Service
(SoundMAX Agent Service (default)) - Analog
Devices, Inc. - C:\Program Files\Analog
Devices\SoundMAX\SMAgent.exe
O23 - Service: TuneUp WinStyler Theme Service
(TUWinStylerThemeSvc) - TuneUp Software GmbH -
C:\Program Files\TuneUp Utilities
2006\WinStylerThemeSvc.exe
Can someone please help me with removing Downloader.Obfuskated?
AVG tells me I have this threat. I keep putting it into the Virus Vault and it keeps coming back after i turn off the computer then turn it on again.
I downloaded HiJackThis v1.99.1 after reading some threads and did what I could, but i just found out I have to save the log file and show it to knowledgeable folks. Please help me. Thanks.
Here is the log file:
Logfile of HijackThis v1.99.1
Scan saved at 1:18:52 PM, on 4/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2
(6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network
Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common
Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network
Associates\TalkBack\TBMon.exe
C:\Program Files\Adobe\Photoshop Album Starter
Edition\3.0\Apps\apdproxy.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Microsoft Encarta\Encarta
Premium DVD 2006\EDICT.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BitTorrent\bittorrent.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Network Associates\Common
Framework\FrameworkService.exe
C:\Program Files\Network
Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft
Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Analog
Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Network
Associates\VirusScan\Mcshield.exe
C:\Program
Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet
Explorer\Main,Start Page =
http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Search Bar =
http://us.rd.yahoo.com/customize/ie/defaults/s
b/msgr8/*http://www.yahoo.com/ext/search/searc
h.html
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Search Page =
http://us.rd.yahoo.com/customize/ie/defaults/s
p/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet
Explorer\Search,SearchAssistant =
R3 - URLSearchHook: Yahoo! Toolbar -
{EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program
Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper -
{02478D38-C3F9-4EFB-9B51-7695ECA05670} -
C:\Program
Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat
7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Big Fish Games Toolbar -
{4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} -
C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
O2 - BHO: Yahoo! IE Services Button -
{5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} -
C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class -
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Encarta Web Companion Helper Object
- {955BE0B8-BC85-4CAF-856E-8E0D8B610560} -
C:\Program Files\Common Files\Microsoft
Shared\Encarta Web Companion\ENCWCBAR.DLL
O3 - Toolbar: Encarta Web Companion -
{147D6308-0614-4112-89B1-31402F9B82C4} -
C:\Program Files\Common Files\Microsoft
Shared\Encarta Web Companion\ENCWCBAR.DLL
O3 - Toolbar: Yahoo! Toolbar -
{EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program
Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: Big Fish Games Toolbar -
{4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} -
C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program
Files\Network Associates\VirusScan\SHSTAT.EXE"
/STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI]
"C:\Program Files\Network Associates\Common
Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error
Reporting Service] "C:\Program Files\Common
Files\Network Associates\TalkBack\TBMon.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader]
"C:\Program Files\Adobe\Photoshop Album
Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC]
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [KernelFaultCheck]
%systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [E06AXLRD_172078]
"C:\Program Files\Microsoft Encarta\Encarta
Premium DVD 2006\EDICT.EXE" -m
O4 - HKCU\..\Run: [ctfmon.exe]
C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program
Files\Yahoo!\Messenger\YahooMessenger.exe"
-quiet
O4 - HKCU\..\Run: [BitTorrent] "C:\Program
Files\BitTorrent\bittorrent.exe"
--force_start_minimized
O4 - Startup: LimeWire On Startup.lnk =
C:\Program Files\LimeWire\LimeWire.exe
O8 - Extra context menu item: &Yahoo! Search -
file:///C:\Program
Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to
Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/
3000
O8 - Extra context menu item: Yahoo!
&Dictionary - file:///C:\Program
Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps -
file:///C:\Program
Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS -
file:///C:\Program
Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console
- {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services -
{5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} -
C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) -
{B205A35E-1FC4-4CE3-818B-899DBBB3388C} -
C:\Program Files\Common Files\Microsoft
Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Yahoo! Messenger -
{E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} -
C:\Program
Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger
- {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} -
C:\Program
Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger
- {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O16 - DPF:
{30528230-99f7-4bb4-88d8-fa1d4f56a2ab}
(YInstStarter Class) - C:\Program
Files\Yahoo!\Common\yinsthelper.dll
O23 - Service: AVG7 Alert Manager Server
(Avg7Alrt) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service
(Avg7UpdSvc) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) -
GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: iPod Service - Apple Computer,
Inc. - C:\Program
Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Framework Service
(McAfeeFramework) - Network Associates, Inc. -
C:\Program Files\Network Associates\Common
Framework\FrameworkService.exe
O23 - Service: Network Associates McShield
(McShield) - Network Associates, Inc. -
C:\Program Files\Network
Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager
(McTaskManager) - Network Associates, Inc. -
C:\Program Files\Network
Associates\VirusScan\VsTskMgr.exe
O23 - Service: NVIDIA Display Driver Service
(NVSvc) - NVIDIA Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SmartLinkService (SLService) -
Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: SoundMAX Agent Service
(SoundMAX Agent Service (default)) - Analog
Devices, Inc. - C:\Program Files\Analog
Devices\SoundMAX\SMAgent.exe
O23 - Service: TuneUp WinStyler Theme Service
(TUWinStylerThemeSvc) - TuneUp Software GmbH -
C:\Program Files\TuneUp Utilities
2006\WinStylerThemeSvc.exe
0
Comments
Go to Start >> Control Panel double-click on Add/Remove Programs and remove this program:
Big Fish Games Toolbar
or
OneToolBar
Open HjT and klick Do system scan only. Check these lines:
O2 - BHO: Big Fish Games Toolbar -
{4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} -
C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
O3 - Toolbar: Big Fish Games Toolbar -
{4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} -
C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
And klick Fix checked.
Close HjT.
please, Delete This folder
C:\Program Files\BFGToolbar
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...
Updating Java:
Open Avg-Antispyware.
Reboot your computer in Safe Mode.
- If the computer is running, shut down Windows, and then turn off the power.
- Wait 30 seconds, and then turn the computer on.
- Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
- Ensure that the Safe Mode option is selected.
- Press Enter. The computer then begins to start in Safe mode.
- Login on your usual account.
Once in Safe Mode:Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
- Click on Scanner on the toolbar.
- Click on the Settings tab.
- Under How to act?
- Click on Recommended Action and choose Quarantine from the popup menu.
- Under How to scan?
- All checkboxes should be ticked.
- Under Possibly unwanted software:
- All checkboxes should be ticked.
- Under Reports:
- Select Automatically generate report after every scan and uncheck Only if threats were found.
- Under What to scan?
- Select Scan every file.
- Click on the Scan tab.
- Click on Complete System Scan to start the scan process.
- Let the program scan the machine.
- When the scan has finished, follow the instructions below.
- Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
- At the bottom of the window click on the Apply all Actions button. (3)
- When done, click the Save Scan Report button. (4)
- Click the Save Report as button.
- Save the report to your Desktop.
- Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
Reboot back into Normal Mode, and post a new HJT log, along with the AVG Anti-Spyware log.IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.