svchost 100% CPU :(

Unknown

Hi

Been working on trying to fix a work mates Laptop: Acer Travelmate 2420

I've run AVG, spybot, Adware in safe mode and have only come up with tracking cookies but as soon as you boot up into normal windows the svchost.exe use's up all of the CPU and grinds the Laptop to a halt. It's going out of the window soon

Heres the HJL:

Logfile of HijackThis v1.97.7
Scan saved at 11:03:10, on 11/05/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\acer\Empowering Technology\ePower\epm-dm.exe
C:\Acer\Empowering Technology\eRecovery\Monitor.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MI3AA1~1\wcescomm.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.aceradvantage.com/stdreg
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [preload] C:\Windows\RUNXMLPL.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [EPM-DM] c:\acer\Empowering Technology\ePower\epm-dm.exe
O4 - HKLM\..\Run: [Acer ePower Management] C:\Acer\Empowering Technology\ePower\Acer ePower Management.exe boot
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\Monitor.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MI3AA1~1\wcescomm.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite (HKLM)
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {9FE1C75D-439C-4D76-9FFB-18E592DE51E6} - https://emea.salesforce.com/setup/outlook/setups2/install.cab

Any help would be received gratefully.

Cheers Dooks (Carl)

mtrox

Carl,

Is this new in the last couple days? If so, check out this thread. A lot of people have had those same exact symptoms due to a bulky Windows update this week.

QCH

Or this one... HERE...

{Poke fun at mtrox }

DeaDookie

Yes it has only just started to do this.

ok I'll have a read through the suggested fixes and let you know if it works. That is once I get hold of the Laptop again. Some body decided it would be a good idea to take it to a repair company "FORMAT"

QCH

The "fix" will not reduce SVCHOST from grabbing 100% but it does seem to lower the priority level so the computer will not stall while it scans. I noticed that before the "fix" SVCHOST would almost kill the system while taking 100% CPU. After the fix, it still took 100% but it would allow other processes to jump in and the system never stalled.

DeaDookie

Ah so will we all be expecting a fix that does sort this out eventually? Or has microsoft decide they've done enough Cheers for your help. Will be going to pick the laptop up in a bit and then will give it ago.

Cheers guys ever in my area I'll buy you a pint

QCH

DeaDookie wrote:

Ah so will we all be expecting a fix that does sort this out eventually? Or has microsoft decide they've done enough

Microsoft is trying to fix the problem. It effects more than just the casual user, it also effects one of it's corporate level services WUS (Windows Update Service). WUS is what many companies use to patch all of there systems from within their environment instead of having everyone go to Microsoft's update site. MS will fix the problem. Companies will not accept a hit to performance nor will they allow update scans to take as this long.

DeaDookie wrote:

Cheers for your help. Will be going to pick the laptop up in a bit and then will give it ago.
Cheers guys ever in my area I'll buy you a pint

No problem... We're glad to help. :bigggrin:

mtrox

As I understand it this is the fix. And in my case when I finally just walked away for an hour and let srvchost have it's way with my lappy, I had updates waiting and all was forgiven.

DeaDookie

That would be awesome if I could do that in this compan:D Oh and I just came back with the Laptop from the repair company and they said I should format it, they think theres a virus on it Will let you know how it goes cheers.