PC not shutting down......

thestrategistthestrategist
edited May 2007 in Spyware & Virus Removal
Lately, my PC stops responding at the "Windows is shutting down" screen whenever I shut down or restart it. I've scanned it with quick heal antivirus, norton antivirus, spybot as well as ad-aware but I got nothing.
Is it a software problem or is there a problem with my registry?
Please help.


My system config.....

Running Windows XP Pro SP2
Hardware: AMD Athlon 3200+; GIGABYTE GA-K8N51GMF mobo; 512MB DDR ZION RAM; GeForce 6100 GPU (PCIe, 256MB); 160GB SATA Samsung + 40GB IDE Seagate Hdds.



Here's my HijackThis Logfile.....

Logfile of HijackThis v1.99.1
Scan saved at 5:24:48 PM, on 5/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
D:\WordWeb\wweb32.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
D:\Avant Browser\avant.exe
D:\Yahoo!\Messenger\YahooMessenger.exe
D:\Hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ZoneAlarm Client] "D:\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: WordWeb.lnk = D:\WordWeb\wweb32.exe
O4 - Global Startup: Google Desktop.lnk = C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat\Reader\reader_sl.exe
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html
O8 - Extra context menu item: Add to AD Black List - D:\Avant Browser\AddToADBlackList.htm
O8 - Extra context menu item: Block All Images from the Same Server - D:\Avant Browser\AddAllToADBlackList.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Highlight - D:\Avant Browser\Highlight.htm
O8 - Extra context menu item: Open All Links in This Page... - D:\Avant Browser\OpenAllLinks.htm
O8 - Extra context menu item: Open In New Avant Browser - D:\Avant Browser\OpenInNewBrowser.htm
O8 - Extra context menu item: Search - D:\Avant Browser\Search.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{0038FFA1-AD6C-4652-ACC2-294F4FE1328D}: NameServer = 218.248.240.208 218.248.240.135
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktopManager.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Quick Heal Helper Service WSC (ScanWscS) - Unknown owner - C:\PROGRA~1\QUICKH~1\scanwscs.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe

Comments

  • musicman
    edited May 2007
    The log is clean but the computer is running in selective start up mode. This means that some processes aren't showing.

    If you are not experiencing any other problems apart from the shut down issue then I suggest you go to Start > Run and type in "msconfig" (without the quotes) in the box.

    Click OK and choose Normal startup up from the menu.

    Reboot the computer into normal mode.

    Run another HJT scan and post it here for further review.


    On the shut down issue this could be caused by a number is things. Here is a link to some possible causes & cures ....

    http://support.microsoft.com/?kbid=308029&sd=RMVP

    If you have no success with these let us know. More suggestions will follow.


    MM
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