modem problems

jumpintofire666jumpintofire666
edited June 2007 in Science & Tech
Hi. I have a cable modem(the motorola surfboard) hooked up to my Windows Xp sp2. It worked flawlessly for 8 months. Then, all of a sudden, its been crashing a lot. The power and receive lights stay on and the send light flashes. It goes into periods of this for 30minutes to days. Then when it comes back, it doesn't stay connected for long. Is there any way I can fix this problem(without buying a new modem) so I can be free to surf the internet again?

Comments

  • mtroxmtrox Minnesota
    edited May 2007
    jump,

    You sure you'd have to buy one? Most (but not all) of those are owned by the cable company and they just swap it out for you.

    Other than that, I'd say to reflash the firmware but I can't find firmware out there for the modem. Unless someone else has a better idea I think that modem's in trouble.
  • jumpintofire666jumpintofire666
    edited May 2007
    Ihave bought this modem as an extra. I had an RCA cable modem that i got from comcast, and it gave me the same problems, which is why i went out and bought the surfboard.
  • BuddyJBuddyJ Dept. of Propaganda OKC Icrontian
    edited May 2007
    Sounds like new modem time to me. Do you have the old one the cable company gave you? I'd swap it with the borked Surfboard, call the company, and have them swap it out for you.
  • Your-Amish-DaddyYour-Amish-Daddy The heart of Texas
    edited June 2007
    If it happened with the last one too, make sure your lines are clean. Your cable line might be leaking. Call Comcast and have them service your lines, shouldn't cost you a dime unless their pinko bitches, then yeah. It's gonna suck. Start with replacing the network cable you use to go from modem/PC. I do hope you're not using it USB, since that's the dumbest @!$#'n thing you could possibly do, since USB is...Well, let's just say the bandwidth actually varies. And if you bought that surfboard, you're not the sharpest knife in the drawer, since DOCSIS 3's coming out in July, so you're gonna have to buy ANOTHER one that supports it.

    To make a long post short, start with the simplest things, and work your way up. If you have spare cat5, check that, spare NIC's, try them. Don't blame something that is ON/OFF before you blame the connection to it.
  • jumpintofire666jumpintofire666
    edited June 2007
    Just to let you know:
    1) I bought the surfboard about one and a half years ago
    2) I use CAT5 cables to connect my modem to my router, computer and xbox 360
    3) I called Comcast a while ago , and they wanted me to pay them to come to my house to try to fix the problem.
  • kryystkryyst Ontario, Canada
    edited June 2007
    jumpintofire666 wrote:
    Just to let you know:
    1) I bought the surfboard about one and a half years ago
    2) I use CAT5 cables to connect my modem to my router, computer and xbox 360
    3) I called Comcast a while ago , and they wanted me to pay them to come to my house to try to fix the problem.

    Tell them your modem is defective and get them to send you a new one. I don't know about comcast. But in the case of a phone company they will do a service call and if the problem is in your house, your billed. If the problem is outside of your house it's their problem and you don't get billed.
  • mtroxmtrox Minnesota
    edited June 2007
    kryyst wrote:
    I don't know about comcast. But in the case of a phone company they will do a service call and if the problem is in your house, your billed. If the problem is outside of your house it's their problem and you don't get billed.

    Same with Comcast..........that is unless you bought the modem instead of using one of theirs, which is the case above. It's a good reason to use the ISP's modem. Then the lines are simple...just get me a good signal to one device. I'll take the rest from there.
  • kryystkryyst Ontario, Canada
    edited June 2007
    mtrox wrote:
    Same with Comcast..........that is unless you bought the modem instead of using one of theirs, which is the case above. It's a good reason to use the ISP's modem. Then the lines are simple...just get me a good signal to one device. I'll take the rest from there.

    However if you still have their original modem - just have them troubleshoot that one. They don't need to know you are using your own.
  • ClutchClutch North Carolina New
    edited June 2007
    Yeah, hook up the original modem if you still have it. If you are having the same issue on two different modems it could be a circuit issue with your lines. I know for our DSL customers, if we try different modems and get the same problem, the phone company checks the DSLAM and things at the sub stations. A lot of times, it is some kind of port issue, or even corrosion on the lines. Living at the beach, that is a big problem here. If there is something wrong with the lines, they should be held responsible no matter what modem you are using.
  • beedubayabeedubaya
    edited June 2007
    I had the same problem a while back and thought my modem was going out. Turned out to be a bad splitter and my cable company came and changed it out. Call tech support and have them troubleshoot it.
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