Trouble with Print Spooling in Windows 2000

SaytinexSaytinex
edited September 2003 in Science & Tech
I have a windows 2000 machine acting as a dedicated print server. It has three(3) Sony UP-D70XR printers connected via SCSI. The printers are installed and set up correctly as well as the actual print spooling. The problem I am having is when a print job fails for any reason, an error dialog box appears and the printer that the job was sent to is tied up until you click OK on the error dialog. Is there any way to tell the print spooler to automatically cancel failed prints and prevent this dialog from appearing?

-Saytinex

Comments

  • kryystkryyst Ontario, Canada
    edited September 2003
    How are your workstations accessing the printers are they just shared printers off the spooler or do they print to the spooler and then it decides which printer to print to? I have a server at work with multiple printers that it is handling and have never had this problem. The server has the printers set up as shares. The workstations then just have all the printers connected and use print pooling on the workstation and I've never encountered a pop up on the server.
  • SaytinexSaytinex
    edited September 2003
    The server has the printers shared and the workstations just use the shared printer. Do I need to set up the workstations differently?
  • kryystkryyst Ontario, Canada
    edited September 2003
    Honestly I've never run across that problem or even seen a setting somewhere to prompt for what to do with error messages. I can tell you the two ways I've got my network set up though and see if it helps.

    I have the server and it has two printers attatched directly to it and others through cat 5. For every printer attatched to it or on the network I went into propperties and shared that printer as whatever name I felt was appropriate.

    The two ways workstations are set up are this

    1) I installed the printer as if it was a local printer and then just plugged in the ip address for the printer.

    2) Went through network neighbourhood and searched for printers on the server. Any shared printer showed up there so just right click on the printers I want and it connects.

    If a print job fails a notice will pop up on the workstation but not on the server. If that's the notice you are talking about I don't think you can dissable it. But I never get a notice on the server that a print job failed regardless of which printer it's printed on.
  • SaytinexSaytinex
    edited September 2003
    The notice apears on the server. I'll try setting the workstations up differently.
  • StrangerStranger
    edited September 2003
    It sounds like you may be confusing printer 'spooling' with printer 'pooling'. Printer pooling allows you to attach multiple, identical printers to a server and have users print to any of them, depending on availability (as well as other criteria that you can add). Spooling just means that the print job prints once it has been spooled, so that shorter print jobs come out before longer ones do.

    As for the error message, you might try turning off the messenger service on the server, but I'm not certain.
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