NORTON AV, email repling exchange (long)
BruceY
S. Jersey
Below is an exchange I had online with a Symantic Norton AV 2006 LIVE representative today. My question was, "How come after hitting REPLY to a email, and doing the this to the same person/address after 4 times their email comes in as an attachment?" Needless to say I was not satisfied with their response. they told me to shut down email scanning basically. Anyhow for your reading enjoyment, I offer the following,
START
Kishan: Hi, thank you for contacting Symantec Live Technical Support. My name is Kishan. How may I help you?
BRUCE: I just installed Norton anti virus 2006. When I exchange email with the same person/address by hitting REPLY, after the 4th reply, the emails come back as an attachment to a warning from symantic. This started to happen in the last few days I had Norton AV 2005 also
BRUCE: In the past I could all day long just hit reply, to email the same person
Kishan: I gather that you are not able to send multiple replies to a same person after installing Norton AntiVirus (NAV) 2006. Am I correct?
BRUCE: YES, after the 4th time this happens. How do I stop this with out starting a NEW email every 5th time I relpy to the same person/address?
Kishan: Please let me know the list of all Symantec programs installed on your computer. This information can be obtained from the Add/Remove Programs applet of Windows Control Panel. To open the Add/Remove Programs applet window, please refer to the following steps:
1. On the Windows desktop taskbar, click on the Start > Settings > Control Panel.
2. In the Control Panel Window, double click on the Add/Remove programs applet icon to open the Add/Remove Programs window.
Note: In Windows XP, location of Control Panel may vary in Start menu according to Windows XP theme.
BRUCE: I write to person, he reply back, I REPLY BACK, he replys back,I REPLY BACK, he replys back, I REPLY BACK, NOW HIS REPLYS COME IN AN ATTACHMNET
BRUCE: OK i WILL CHECK
Kishan: Alright
BRUCE: JUST LiveUpdate 3.0 and Norton AV 2006
BRUCE: This message has been processed by Symantec's AntiVirus Technology.
Unknown00000000.data was not scanned for viruses because too many nested levels of files were found.
BRUCE: is what is said in email when attachment thing starts
Kishan: May I know the email client you are using? (like Outlook express)
BRUCE: yes Outlook Express for over 10 years or more
BRUCE: version 6 6.00.2900.2180 sp2
Kishan: Bruce, this issue can happen if NAV email scanning feature is unable to scan all the atachments within a conversation.
Kishan: I suggest that you disable email scannning.
BRUCE: I only have outgoing disabled, disabling incomming would make me vulnerable to incoming virus's?
Kishan: Need not to worry about this as your emails will still be scanned by the Auto protect feature when they are being saved on the hard disk.
BRUCE: OK then, I will give that a try
BRUCE: but why all of a sudden did this happen ?
Kishan: As I said, this can happen if there are multiple email attachments within an attachment when you receive it.
BRUCE: Ok thank you........but not totaly satisfied with direction given,
END
Well if you read this far, do you have any input or reasons why? I will add this started with the last few weeks I also had Norton AV 2005 installed AND it never did this before Jan 10th (give or take)
START
Kishan: Hi, thank you for contacting Symantec Live Technical Support. My name is Kishan. How may I help you?
BRUCE: I just installed Norton anti virus 2006. When I exchange email with the same person/address by hitting REPLY, after the 4th reply, the emails come back as an attachment to a warning from symantic. This started to happen in the last few days I had Norton AV 2005 also
BRUCE: In the past I could all day long just hit reply, to email the same person
Kishan: I gather that you are not able to send multiple replies to a same person after installing Norton AntiVirus (NAV) 2006. Am I correct?
BRUCE: YES, after the 4th time this happens. How do I stop this with out starting a NEW email every 5th time I relpy to the same person/address?
Kishan: Please let me know the list of all Symantec programs installed on your computer. This information can be obtained from the Add/Remove Programs applet of Windows Control Panel. To open the Add/Remove Programs applet window, please refer to the following steps:
1. On the Windows desktop taskbar, click on the Start > Settings > Control Panel.
2. In the Control Panel Window, double click on the Add/Remove programs applet icon to open the Add/Remove Programs window.
Note: In Windows XP, location of Control Panel may vary in Start menu according to Windows XP theme.
BRUCE: I write to person, he reply back, I REPLY BACK, he replys back,I REPLY BACK, he replys back, I REPLY BACK, NOW HIS REPLYS COME IN AN ATTACHMNET
BRUCE: OK i WILL CHECK
Kishan: Alright
BRUCE: JUST LiveUpdate 3.0 and Norton AV 2006
BRUCE: This message has been processed by Symantec's AntiVirus Technology.
Unknown00000000.data was not scanned for viruses because too many nested levels of files were found.
BRUCE: is what is said in email when attachment thing starts
Kishan: May I know the email client you are using? (like Outlook express)
BRUCE: yes Outlook Express for over 10 years or more
BRUCE: version 6 6.00.2900.2180 sp2
Kishan: Bruce, this issue can happen if NAV email scanning feature is unable to scan all the atachments within a conversation.
Kishan: I suggest that you disable email scannning.
BRUCE: I only have outgoing disabled, disabling incomming would make me vulnerable to incoming virus's?
Kishan: Need not to worry about this as your emails will still be scanned by the Auto protect feature when they are being saved on the hard disk.
BRUCE: OK then, I will give that a try
BRUCE: but why all of a sudden did this happen ?
Kishan: As I said, this can happen if there are multiple email attachments within an attachment when you receive it.
BRUCE: Ok thank you........but not totaly satisfied with direction given,
END
Well if you read this far, do you have any input or reasons why? I will add this started with the last few weeks I also had Norton AV 2005 installed AND it never did this before Jan 10th (give or take)
0
Comments
Check in your outlook settings, I think there is an option for Reply as Attachment, check to make sure that's not being enabled. But thats just a big grasp since if that's on it'll do it to every email.