At startup I'm getting this!

budhisetiawanbudhisetiawan Mars Hill, NC Member
edited April 2007 in Science & Tech
"norton antivirus 2005 does not support the repair feature please uninstall and reinstall"

I have tried the creating a folder thing....

PS...this is a Work LTP...so I dont have the disks to do a reinstall...any thoughts of a fix besides that?

TIA
Bud

Comments

  • budhisetiawanbudhisetiawan Mars Hill, NC Member
    edited April 2007
    I found this....
    http://www.duxcw.com/yabbse/index.php?board=10;action=display;threadid=9346


    and it fixed 3-4 of the messages however I still have 1 poping up...its the same message which makes me think that the path is also somewhere else in the registry....any thought on where? or how to find it?
  • kryystkryyst Ontario, Canada
    edited April 2007
    Do you do this?

    Symantec's response

    or This guy's sollution?
    Bill wrote:
    Their way is not acceptable to me. I personally do not like all my programs to be stacked up under All Programs in the Start Menu. I use subfolders to group like applications together, thereby keeping my Start Menu "tidy". For example, I have subfolders called Utilities, Internet Stuff, and Palm Stuff, among others. I moved my Norton 2005 folder and its shortcuts under "Utilities".

    There is an easy solution to this if you are comfortable editing the Registry. There are also 2 workarounds that may work fine for you. If you don't feel comfortable editing the Registry, then I recommend you choose one of these 2 options.

    (1) Norton's way - Move the shortcuts back to their original location in your Start Menu. See the link above to determine where that should be. It is based on whether your NAV2005 came packaged as stand-alone, with NIS, or with SystemWorks. Instructions are included to move, or recreate the shortcuts where they want them.

    (2) Open the Norton AntiVirus Options menu and select Miscellaneous and uncheck Enable Office Plug-in. This, of course, disables NAV2005's ability to scan Office documents when you open them - a key feature of an AV program, IMO. The hazard with disabling this feature is NAV2005 will not automatically scan Office documents you download, copy from another computer, or media (floppy, CD) or save off as an attachment. You will have to remember to scan the file manually.

    To fix this problem the right way, that is permanently (or until a future update screws it up again) you must edit the Registry.

    WARNING Using a Registry editor incorrectly can cause immediate irreparable damage to the operating system that may require a complete re-install to correct. It is recommended you backup your Registry before making any changes to it. Also, creating a new "Restore Point" is advisable.

    Backing up the Registry in XP
    -Go to Start, Run and enter regedit in the text field, and Click OK
    -In the left panel, click My Computer once to highlight
    -Click File, Export...
    -In the Export Registry File window, click on the Desktop icon on the left side
    -In the File name: text field enter a file name, like NAV2005 and click Save.
    -Click File, Exit to close the Registry Editor

    (NOTE: To restore the registry, double-click the Registry file you that you saved, then click Yes.)
    To create a Restore Point in XP:
    -Go to Start, All Programs, Accessories, System Tools, System Restore
    -In the Welcome to System Restore window, select the Create a restore point radio button and click Next >
    -Follow the prompts

    Now for the nitty gritty!

    Get the current location of your shortcuts
    -Right-click on Start and click on Explore All Users
    -In the Right Panel, click on Programs and drill down into your Norton Antivirus folder
    -Note the address - TIP - click View, Toolbars, and check Address Bar if not already checked
    -Right Click once in the Address Bar to highlight the entire address, then click Copy to put the correct location in the Clipboard's memory
    -Click File, Exit to close the window

    Edit the Registry (The dangerous part!)
    -Open RegEdit (if still open from above, skip this step) Go to Start, Run and enter regedit in the text field
    -Go to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton Antivirus
    -Double Click on the String Value “ShortcutPath"
    -In the Edit String pop-up window, the Value Data field should be highlighted, Right-Click in the highlighted field and Click Paste to replace the location with the correct location saved in your clipboard (Note: If not highlighted, just delete the text in the field and paste in the new address)
    -Click OK
    -Click File, Exit to exit RegEdit

    That's it! Now when you click on Word or another Office application, Norton should not complain.
  • budhisetiawanbudhisetiawan Mars Hill, NC Member
    edited April 2007
    Dont have the disks K...thats why I mentioned what I did....also I did do the reg. edit and mentioned that too!...HOWEVER IT WAS A TEMP FIX...

    I booted up this morning and they are back!...HELLLPPP.....
  • kryystkryyst Ontario, Canada
    edited April 2007
    If this is a work computer - why don't you get your work to fix it?
  • budhisetiawanbudhisetiawan Mars Hill, NC Member
    edited April 2007
    because I am on the road the next 6 wks...lol

    I spent 75 min on with ITS tonight..however it has todo w/ another issue...

    My bureau uses Norton and ITS wont help w/ it so only my bureau IT will help....meet w/ him for a wk in 2 wks but dont want to wait that long to get the stupid message off...LOL

    K...take a look at my other post pls...think maybe you can help!

    TIA
  • kryystkryyst Ontario, Canada
    edited April 2007
    Now - you could uninstall norton and just reinstall say free avg and then deal with it again in 6 weeks.
  • budhisetiawanbudhisetiawan Mars Hill, NC Member
    edited April 2007
    KKKKKK....lol...are u jerkin me around?...lol

    Didnt u read the part about me being on the road and not being my LT? nor do I have the software? Or the fact that its a Work LT and the AVG thing wont go over real well!...

    LOL
  • kryystkryyst Ontario, Canada
    edited April 2007
    Not seeing the problem here if you are on the road you should be able to uninstall norton. If it's norton corporate it doesn't require disks to uninstall it as long as you have the correct authorizations.

    If you are connecting to the internet with this laptop then obtaining avg isn't an issue. As for your IT dept getting pissed off that's between you and them. Personally speaking as a member of IT if a user was having issues with norton crashing and they removed it and installed AVG I wouldn't have an issue. But it depends on your work policies etc...etc..etc.
  • budhisetiawanbudhisetiawan Mars Hill, NC Member
    edited April 2007
    lol...exactly and there in lies the problem...I work for the Gmen...lol...When they issued this thing to me they made me sign this thing...Dont want to take the chance of uninstalling and installing although I bet my hack at the reg. done broke the rules...LOL...however I can hide that...w/o the chance of reprecutions...lol

    I am dropping it off on Mon....
  • kryystkryyst Ontario, Canada
    edited April 2007
    Yeah your policies are probably a little stricter then ours. Then again I'm surprised they haven't locked it down so tight that you can't really do anything to it.
  • budhisetiawanbudhisetiawan Mars Hill, NC Member
    edited April 2007
    lol....uh huh....but our bureau runs software that the whole ITS group dont agree w/...lol...like Norton...
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