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WinAv Trojan virus problems

Unknown
edited June 2007 in Spyware & Virus Removal
Hi,

I seem to have a trojan on my computer that loads up Windows AntiVirus software (WinAv.exe) on boot up and freezes everything.

I have seen some recommendations that asks us to remove this program or terminate it from the taskbar. But, I cannot do anything because this program freezes everything as soon as windows opens.

Please help.

Thank you.

Comments

  • TroganTrogan London, UK
    edited June 2007
    Hi cskanth9 and welcome to Icrontic! :)

    Try to do the following. If you cannot, let me know.

    Click here to download HJTsetup.exe. Save it to your Desktop!
    • Double click on the HJTsetup.exe icon on your desktop.
    • By default it will install to C:\Program Files\Hijack This.
    • Continue to click Next in the setup dialogue boxes until you get to the "Select Addition Tasks" dialogue.
    • Put a check by Create a desktop icon then click Next again.
    • Continue to follow the rest of the prompts from there.
    • At the final dialogue box click Finish and it will launch Hijack This.
    • Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
    • Copy and paste the log here
    DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.
  • cskanth9
    edited June 2007
    Hi Trogan,

    Thanks for the response.

    But,

    there's the problem right there. You want me to connect to the internet...download HijackThis...and create a log file. BUT, the system freezes as soon as I boot up...cannot even click on Internet Explorer....forget about opening this message on my laptop, clicking on the link and creating the log file.

    Is there any way I can kill that program without having to boot through windows?

    Thank you.
  • TroganTrogan London, UK
    edited June 2007
    ...the system freezes as soon as I boot up...
    Does that happen at every boot up? How long does it take before it freezes?

    Can you boot into Safe Mode?

    Reboot your computer in Safe Mode.
    • If the computer is running, shut down Windows, and then turn off the power.
    • Wait 30 seconds, and then turn the computer on.
    • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    • Ensure that the Safe Mode option is selected.
    • Press Enter. The computer then begins to start in Safe mode.
    • Login on your usual account.
  • cskanth9
    edited June 2007
    yes..it is happening everytime. it pretty much happens immediately even before I get a chance to click on anything.

    I will try logging in the safe mode today and let you know how it goes.

    Thank you.
  • TroganTrogan London, UK
    edited June 2007
    OK. let me know how it goes! :)
  • cskanth9
    edited June 2007
    Hey Trogan,

    The trick worked. I went in safe mode and uninstalled winav.exe. Thank you very much.

    However, now I still need to solve the virus problem on my comp. I seem to have a virus that causes my laptop to start beeping (like when the laptop is running out of power when the power cable is not connected) even when the power is full. I ran a virus scan using Avast virus, ran adware to remove any harmful programs and ran SpyBot to remove any spyware. But, this is not helping.

    Any recommendations?

    Thanks.
  • TroganTrogan London, UK
    edited June 2007
    Hi,

    I only asked to go into Safe Mode to see if the computer worked there.

    The next thing I need you to do is get a HijackThis log from Normal Mode and post it here please.
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