A new challenge
Hello,
Yes i am new here, and i am responding on behalf of my sister. She recently got a new laptop. My father installed norton 2007 on it.
Recently she got a lot of popups, a slow laptop and a lot of errors.
I have run hitman pro on it, which in short concludes that i ran Ad-Aware, Spybot S&D, Spy Sweeper, Ewido Micro, Spyware Doctor, Spyware Blaster and NOD32.
Thanks for the help in advance.
Here is the hijackthis log
Yes i am new here, and i am responding on behalf of my sister. She recently got a new laptop. My father installed norton 2007 on it.
Recently she got a lot of popups, a slow laptop and a lot of errors.
I have run hitman pro on it, which in short concludes that i ran Ad-Aware, Spybot S&D, Spy Sweeper, Ewido Micro, Spyware Doctor, Spyware Blaster and NOD32.
Thanks for the help in advance.
Here is the hijackthis log
Logfile of HijackThis v1.99.1 Scan saved at 14:03:09, on 28-6-2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16473) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\fwncglia.exe C:\Program Files\Eset\nod32krn.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe C:\WINDOWS\system32\igfxtray.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\WINDOWS\System32\DLA\DLACTRLW.EXE C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe C:\WINDOWS\SMINST\Scheduler.exe C:\Program Files\Eset\nod32kui.exe C:\WINDOWS\system32\igfxsrvc.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe C:\Program Files\MSN Messenger\MsnMsgr.Exe C:\Program Files\VoipCheapCom\VoipCheapCom.exe C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE C:\Program Files\MSN Messenger\usnsvc.exe C:\WINDOWS\system32\wbem\wmiapsrv.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Documents and Settings\Paola\Local Settings\Temporary Internet Files\Content.IE5\MLQUPMV7\hijackthis_199[1].exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.startpagina.nl/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/ R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {1F6581D5-AA53-4b73-A6F9-41420C6B61F1} - C:\WINDOWS\system32\fbyxwnqx.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL O2 - BHO: (no name) - {60AF96FC-D122-4EBB-9878-BF666EA71446} - C:\WINDOWS\system32\awtqr.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: (no name) - {DC192567-65F9-4AB6-ADB7-E13575F81726} - C:\WINDOWS\system32\jkkifcy.dll O2 - BHO: (no name) - {EC7F4836-2523-4428-86E9-EF085D69908E} - (no file) O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe O4 - HKLM\..\Run: [Reminder] C:\WINDOWS\Creator\Remind_XP.exe O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE O4 - HKLM\..\Run: [icq.com] rundll32.exe "C:\WINDOWS\system32\vmphwkny.dll",forkonce O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [VoipCheapCom] "C:\Program Files\VoipCheapCom\VoipCheapCom.exe" -nosplash -minimized O4 - Startup: OneNote 2007 Schermopname en Snel starten.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE O4 - Global Startup: Adobe Reader Snelle start.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe O8 - Extra context menu item: E&xporteren naar Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra button: Verzenden naar OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Verz&enden naar OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra button: (no name) - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - (no file) O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O11 - Options group: [INTERNATIONAL] International* O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://cache.hyvz.com/statics/Aurigma/ImageUploader4.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL O20 - Winlogon Notify: awtqr - C:\WINDOWS\system32\awtqr.dll O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll O20 - Winlogon Notify: jkkifcy - C:\WINDOWS\SYSTEM32\jkkifcy.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe O23 - Service: DomainService - - C:\WINDOWS\system32\fwncglia.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe O23 - Service: Planner voor Automatische LiveUpdate - Unknown owner - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing) O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
0
Comments
and welcome to Icrontic
Please move hijack this to its own folder, for examble
C:/HJT/hijackthis_199[1].exe
Then rename it to scanner.exe
Please download VundoFix.exe to your desktop.
- Double-click VundoFix.exe to run it.
- Click the Scan for Vundo button.
- Once it's done scanning, click the Remove Vundo button.
- You will receive a prompt asking if you want to remove the files, click YES
- Once you click yes, your desktop will go blank as it starts removing Vundo.
- When completed, it will prompt that it will reboot your computer, click OK.
- Please post the contents of C:\vundofix.txt and a new HiJackThis (scanner) log.
Important note -- It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button." when VundoFix appears at reboot.Thank you for your response Nuppi.
I am working at her laptop right now untill tomorrow evening around 1800 gmt+1.
I have run Vundofix as you requested. It has been quite a challenge to remove all the things it found. I tried to remove then using the normal removal way the tool offered which removed all the files but one. This one i had to remove by first starting in safe mode, scanning, rebooting, scanning again and then it could be removed by the tool.
While scanning in normal mode, nod32 came complaining about some files that were infected with the virus virtumondo. They were removed while scanning.
i will be installing a new firewall in about half an hour as i just noticed that she doesn't have a firewall installed.
Hereby my new hijackthis log file.
Update:
I just installed zone alarm security suite including av and anti spyware. I know i got 2 av now but they will work together.
Zone alarm wanted to do a scan for virusses and spyware and at the moment it is still scanning only for virusses. I ran an indepth scan with nod32 which found 5 infected files, 3 of which were of virtumonde virus, and 2 were of a trojan downloader. All were removed. The virus scan i am running with zone alarm now already has found 36 infections with virusses and 26 on spyware. Not all of them were real threats, but it did found quite a few that were a thread. They have all been quarantined except the following:
Trojan.Win32.Agent.aoy 10 times
Backdoor.Win32.Bifrose.agk 2 times
Please advice
Lets check if there is stil some
Download ComboFix from Here or Here to your Desktop.
- Double click combofix.exe and follow the prompts.
- When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply
Note: Do not mouseclick combofix's window while its running. That may cause it to stallI ran combofix twice. When i ran it the first time, it closed and i didn't see where i saved the logfile and zone alarm prevented it from opening notepad. The second time i saw the note where it saved it.
Here is the first log:
Here is the second log from combofix:
And here is a new hijackthis log:
Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/
- Install AVG Anti-Spyware by double clicking the installer.
- Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
- On the main screen under Your Computer's security.
- Click on Change state next to Resident shield. It should now change to inactive.
- Click on Change state next to Automatic updates. It should now change to inactive.
- Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
- Wait until you see the Update succesfull message.
- Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
- Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
If you are having problems with the updater, you can use this link to manually update ewido.AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
Make a new scan with hijack and check :
O2 - BHO: (no name) - {60AF96FC-D122-4EBB-9878-BF666EA71446} - C:\WINDOWS\system32\awtqr.dll (file missing)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {EC7F4836-2523-4428-86E9-EF085D69908E} - (no file)
Close other procrams and click fix checked.
Reboot your computer in Safe Mode.
- If the computer is running, shut down Windows, and then turn off the power.
- Wait 30 seconds, and then turn the computer on.
- Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
- Ensure that the Safe Mode option is selected.
- Press Enter. The computer then begins to start in Safe mode.
- Login on your usual account.
Once in Safe Mode:Find and delete file :
C:\WINDOWS\system32\kubfjwcs.exe
Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
- Click on Scanner on the toolbar.
- Click on the Settings tab.
- Under How to act?
- Click on Recommended Action and choose Quarantine from the popup menu.
- Under How to scan?
- All checkboxes should be ticked.
- Under Possibly unwanted software:
- All checkboxes should be ticked.
- Under Reports:
- Select Automatically generate report after every scan and uncheck Only if threats were found.
- Under What to scan?
- Select Scan every file.
- Click on the Scan tab.
- Click on Complete System Scan to start the scan process.
- Let the program scan the machine.
- When the scan has finished, follow the instructions below.
- Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
- At the bottom of the window click on the Apply all Actions button. (3)
- When done, click the Save Scan Report button. (4)
- Click the Save Report as button.
- Save the report to your Desktop.
- Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
Reboot back into Normal Mode, and post a new HJT log, along with the AVG Anti-Spyware report.IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
I have removed the entries with HJT and i removed the file you noted. I installed AVG with the link you provided. AVG didn't find any virusses, only a couple of tracking cookies so it didn't let me save a log file.
Hereby my HJT log file:
Thanks for all the help.
HisChild
Now looks fine, good work
You've been a great help. Usually i can fix things myself but this one appeared to keep bugging me...
Thanks a lot for all the help and your time.
Gods Bless,
HisChild
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