BSOD HELP

Daily-TranscriberDaily-Transcriber
edited July 2007 in Science & Tech
I need help getting past the BSOD with a stop code of 0x00000024. I tried to attach the hard drive to an external USB enclosure and transfer information from there to another computer. That didn't work.

What can I do? I need to retrieve the information from that hard drive, but can't get past the BSOD stop code.

Thanks
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Comments

  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    Please run these utilities on the computer and hop back here with the results:

    http://icrontic.com/articles/diagnose_with_memtest86
    http://icrontic.com/articles/hard_drive_diagnostics

    I suspect your HDD may be bad, as you reported the drive did not work in another computer when attached externally.
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Can I run these tests while the hard drive is in the external USB enclosure? Each time I try to access it, it says the drive is corrupt.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    No, the hard drive must be connected internally for the HD test to work.
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Thrax wrote:
    No, the hard drive must be connected internally for the HD test to work.


    The tests will not work. I can't get past the BSOD.
  • deaden_07deaden_07
    edited July 2007
    Have you tried running a disk recovery tool? I think O&O make a pretty good one. I used it to retrieve data from a failed HD that had a corrupted partition. I set it to only retrieve files that were in good condition. I had the drive hooked up externally. As long as the circuit board of the drive isn't dead, it might be your only shot.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    Daily Transcriber wrote:
    The tests will not work. I can't get past the BSOD.

    These tools boot from CD, the computer should never load windows to BSOD.
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    deaden_07 wrote:
    Have you tried running a disk recovery tool? I think O&O make a pretty good one. I used it to retrieve data from a failed HD that had a corrupted partition. I set it to only retrieve files that were in good condition. I had the drive hooked up externally. As long as the circuit board of the drive isn't dead, it might be your only shot.

    I can try that. I have had it hooked up externally and could not access it with anything. Can I run this from the computer instead?
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Thrax wrote:
    These tools boot from CD, the computer should never load windows to BSOD.[/quote}

    I put the .iso on CD and it did not work. Maybe I did it wrong.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    What program are you using to burn the image? You can't just drop the file into the project and burn it, no. We'll get it sorted out for you. :)
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Roxio. Thanks. I would appreciate the help.
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Update: We put another hard drive in the same computer and got another stop code.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    http://www.petri.co.il/how_to_write_iso_files_to_cd.htm

    To burn ISOs.
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Thrax wrote:
    http://www.petri.co.il/how_to_write_iso_files_to_cd.htm

    To burn ISOs.

    I am using Vista.
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Thrax wrote:
    http://www.petri.co.il/how_to_write_iso_files_to_cd.htm

    To burn ISOs.

    I have the memtest.iso on the CD. How do I start it? I put it into the CD drive and nothing happened. I restarted and nothing happened. It just shows the same BLASTED BSOD.

    HELP?!
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    Please tell me EXACTLY how you burned the ISO, step by step. I have two suspicions:

    1) That you are simply dragging the ISO file into the open roxio window like you would a microsoft word or excel file, and hitting burn. This is not correct. There should be a "Burn ISO" or "Burn image" entry in one of the program's many menus.

    2) That your computer is not booting from CD.
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Thrax wrote:
    Please tell me EXACTLY how you burned the ISO, step by step. I have two suspicions:

    1) That you are simply dragging the ISO file into the open roxio window like you would a microsoft word or excel file, and hitting burn. This is not correct. There should be a "Burn ISO" or "Burn image" entry in one of the program's many menus.

    2) That your computer is not booting from CD.

    I copied the image to CD by choosing Copy Image to CD. I guess it is not booting from the CD.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    Okay, do you know to enter your BIOS?

    Or..

    What sort of PC do you have (Make and model)?
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Thrax wrote:
    Okay, do you know to enter your BIOS?

    Or..

    What sort of PC do you have (Make and model)?

    Yes I know how to get into the BIOS.

    HP 750N is the computer.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    Okay, inside the HP's BIOS, there should be a menu entitled "Boot order" or "Boot priority." You have to make sure that either "CD/DVD-ROM" or the name of your CD/DVD ROM is first on that list.

    Alternatively, if you rapidly hit escape while the computer is turning on, you should get a boot menu where you can manually choose to boot from CD ROM.
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Thrax wrote:
    Okay, inside the HP's BIOS, there should be a menu entitled "Boot order" or "Boot priority." You have to make sure that either "CD/DVD-ROM" or the name of your CD/DVD ROM is first on that list.

    Alternatively, if you rapidly hit escape while the computer is turning on, you should get a boot menu where you can manually choose to boot from CD ROM.


    That worked! The test is running.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    Awesome! :D

    Now from here, if you get ANY errors in the test (Signified by red bars), you have bad RAM. At that point, you'd need to test each memory stick individually (Until it fails or says "PASSES: 1") if you have more than one stick.

    If Memtest finishes properly, we have to start looking at your motherboard, CPU or power supply.
  • RyderRyder Kalamazoo, Mi Icrontian
    edited July 2007
    Thrax wrote:
    Now from here, if you get ANY errors in the test (Signified by red bars), you have bad RAM.
    Just need to interject here... This is not always the case. Memtest errors do not mean bad ram. I can make any pair of ram show errors in memtest on many boards.

    Being that he is using an HP and has nothing to adjust in the bios, its a pretty safe bet that as long as he is using ram that will run the speed at the default voltage of 2.5v for DDR1 or 1.8V for DDR2, then if you see red...you have a ram issue. Like you also mentioned, if 1 stick shows errors and the other does not, again a very safe bet that something is definitely wrong.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    Naturally, we can all rig the tests just so to make memtest throw up a false positive, but given the tested/hermetic nature of an off-the-shelf rig, my response was tailored for such.
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Memtest has made 29 passes with no errors.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    Okay, that answers that.

    Do you have a digital multimeter, or can you acquire/borrow one?
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    I would have to go buy one. I don't have one.
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    Thrax wrote:
    Okay, that answers that.

    Do you have a digital multimeter, or can you acquire/borrow one?

    Bought a digital multimeter.
  • Daily-TranscriberDaily-Transcriber
    edited July 2007
    DFT Test Result:

    Quick Test: Disposition code = 0x00.

    Advanced Test: Problem detected on a non Hitachi disc drive. Please contact your HDD supplier for additional support. Disposition code = 0x72.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited July 2007
    0x72 means your drive has critical surface errors, and will never function correctly again. It needs to be replaced. Now, you said you popped in another drive from another computer and still got a blue screen. This is not surprising, as you can gather from this post: HERE.

    If that drive had a copy of Windows on it, it wouldn't have worked even on a new, problem-free, fresh out-of-the-box PC. Do you think this is what happened? The hard drive originally in the PC we're troubleshooting is definitely a goner.
  • Your-Amish-DaddyYour-Amish-Daddy The heart of Texas
    edited July 2007
    Critical surface errors. Oh don't you just love that? How long have you had this computer?
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