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UNABLE TO USE WINDOWS XP

edited August 2007 in Spyware & Virus Removal
Hi all. thought i would give this great site a try as i have a major problem! i'm running windows xp with avg(free edition) spybot and ad aware. i firstly had the screen picture changed by something telling me i had spyware on my computer and to click the link(it was black and yellow). i never did click the link and tried to remove it myself but failed. second problem was yesterday i turned on the computer and i had a message stating that something had been changed and windows would change it back, i thought this was a trojan and pressed no( it gave two option yes and no). after that the origanal back drop(instead of the spyware message ) came on and that was it, nothing else. no file folders, no task bar along the bottom. the mouse worked(although i had nothing to click on!). i could open the windows task bar(ctrl+alt+delete) and that worked. (sorry for my lack of knowledge, i am not very computer wise!). i attempted to open windows using safe mode, but when it opened, all i got was a black/dark gey blank screen with safe mode in white in all 4 corners with windows xp etc in the top center. no folder or anything again. i then tried the debugging mode(grasping at straws at this stage!) and it came up with a blue screen saying> unmountable_boot_voloum
and then at the very bottom of the message>
tech info>
***stop:0x000000ed (0x812419eo, 0xc0000185, 0x0000000, 0x0000000)

i have no idea what has happened as the computer worked fine 1 minute and after i stupidly pressed no on the message(thinking it would relise a virus) has not worked since! any help please!!!!! as this is my works computer i despretly need it for work etc etc.
many, many thanks for your time.

Comments

  • edited August 2007
    can any body not help??!!??! this is my works computer( i work from home) and i can not use this so am really, really stuck!! please anyone who can do something please respond!!
  • edited August 2007
    well its been a week now since i posted asking for some sort of assistance! nothing! considering this is my works computer and i have not been able to access anything on it for a week so far i will have to go to another forum in the hope that someone out there will actually post a reply to help me. my be i should have posted something like....what music are u listing too? or have u heard this joke? as this sort of posting seems to get many responses!!!
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