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Help me clean up my computer

I am having some minor problems with my computer, and I think that I have not gotten rid of a virus. Below is my hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 1:59:13 PM, on 9/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\savedump.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Samsung\Digimax Viewer 1.0\DigimaxViewer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\System32\wqriwo.exe reg_run
O4 - HKLM\..\Run: [WinAntiVirus Pro 2007] "C:\Program Files\WinAntiVirus Pro 2007\WinAV.exe" /min
O4 - HKLM\..\Run: [uwa7pcw] "C:\Program Files\Common Files\WinAntiVirus Pro 2007\uwa7pcw.exe" -c
O4 - HKLM\..\Run: [mav_startupmon] "C:\Program Files\Common Files\WinAntiVirus Pro 2007\mav_startupmon.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Nord] C:\WINDOWS\System32\nordsys.exe
O4 - HKCU\..\Run: [system spool] C:\WINDOWS\System32\syspools.exe
O4 - HKCU\..\Run: [taskdir] C:\WINDOWS\System32\taskdir.exe
O4 - Global Startup: Digimax Viewer 1.0.lnk = ?
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Ebates. - file://C:\Program Files\EbatesMoeMoneyMaker4\ebatessmmm\ebatestmmm\ebmmC0.htm
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Ebates - {F2B441CC-E026-47fb-BDC3-A07750FA3D2C} - file://C:\Program Files\EbatesMoeMoneyMaker4\ebatessmmm\ebatestmmm\ebmmC0.htm (HKCU)
O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1189098696328
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1189097553625
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1189097537468
O18 - Filter: text/html - {994D478A-45D0-4DB4-AE27-738B1E346F99} - C:\Program Files\Batty2\Batty2.dll
O20 - AppInit_DLLs:
O20 - Winlogon Notify: IntlRun - C:\WINDOWS\system32\guard.tmp (file missing)
O20 - Winlogon Notify: mcdolg - C:\WINDOWS\REGIST~1\mcdolg.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: DCOM Server 2236 - {2C1CD3D7-86AC-4068-93BC-A02304BB2236} - C:\WINDOWS\System32\qhnylj.dll (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

Please take a look and let me know what I've still got on here.

Thanks in advance!!!!!!!!

Angela

Comments

  • edited September 2007
    Hello trumpetear and welcome to forum.
    My name is Kairis and I will be helping you to remove any infection(s) that you may have.
    I have to let experts check the content of my fixes before I post them so be patient.

    I will be giving you a series of instructions that need to be followed in the order in which I give them to you.
    If for any reason you do not understand an instruction or are just unsure then please do not guess ,
    simply post back with your query and we will go through it again.
    Please do not start another thread or topic, I will assist you at this thread until we solve your problems.
    Lastly the fix may take several attempts and my replies may take some time but I will stick with it if you do the same.
    I will be back shortly with your first instructions.
  • edited September 2007
    Hi

    One or more of the identified infections is a backdoor trojan.
    This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

    We can likely clean the infected files off the computer, and if you wish we will attempt to do so, but we cannot be sure that
    the infection didn't do something to your system to reduce the system security
    . In that instance, even after removal of the infection,
    you could be subject to another attack or takeover as soon as you re-connect to the Internet.

    The Decision Whether to ReFormat or Not should be based on:
    • The use of the computer - this is the primary factor in the decision whether to re-format and re-install, or just disinfect.
    • The variety of malware - this influences the decision on whether to re-format and re-install, or just disinfect.
      IN THIS CASE we have a keylogger, the worst kind.
    If the Computer has been used for any important data, you are strongly advised to do the following, immediately:
    • If you do any banking or other financial transactions on the PC or it if it contains any other sensitive information,
      please get to a known clean computer and change all passwords where applicable,Pin numbers, credit card numbers, account numbers, etc. should all be changed immediately
      and it would be wise to contact those same financial institutions to inform them of your situation.
    • This infection can attract others, keep it offline except when we are troubleshooting.
    • Disconnect the infected computer from the internet and from any networked computers until the computer can be cleaned.
    • Back up all important data on the machine. Do not back up any Applications (programs). Those should be re-installed from the original source CDs or websites.
    • If you have ever used this computer for shopping, banking, or any transactions relating to your financial well being:
    • From a clean computer, change ALL your online passwords -- for ISP login, email, banks, financial accounts, PayPal, eBay,

      online companies, and any online forums or groups you belong to.
    • DO NOT change passwords or do any transactions while using the infected computer because the attacker
      will get the new password and transaction information.
    • Take any other steps you think appropriate for an attempted identity theft.
    While you are deciding whether to ReFormat and Re-Install, a useful link is here: http://www.dslreports.com/faq/10063
    Please let me know what you decide.
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