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HKEY files (Left over from a Virus?)
I recently encountered a "SecurePCcleaner" virus (trojan?). IT was awful and terribly annoying to get rid of. I finally got rid of it... or so I thought (at least the annoying pop-ups stopped). Now I can't run iTunes or MSN Messenger, so I have to re-download them both, but in the middle of the download a messages come up: "Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\(It says something different for iTunes and MSN Messenger). Verify that you have sufficient access to that key, or contact support personnel."
Hmm ok, what exactly does this mean? I'm almost positive it's because of the virus, is it still there? I need some help in knowing how to get rid of this message (and the HKEY_LOCAL.. etc. in general), because it's starting to get on my nerves.
P.S. I'm only 17 and not very computer savvy, so keep that in mind when you're explaining stuff. Thanks
Hmm ok, what exactly does this mean? I'm almost positive it's because of the virus, is it still there? I need some help in knowing how to get rid of this message (and the HKEY_LOCAL.. etc. in general), because it's starting to get on my nerves.
P.S. I'm only 17 and not very computer savvy, so keep that in mind when you're explaining stuff. Thanks
0
Comments
Please do the following...
1. Download SmitfraudFix (by S!Ri) to your Desktop.
http://siri.urz.free.fr/Fix/SmitfraudFix.zip
Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.
Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter
This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
IMPORTANT: Do NOT run any other options until you are asked to do so!
2. Download HJTInstall.exe to your Desktop.
- Doubleclick HJTInstall.exe to install it.
- By default it will install to C:\Program Files\Trend Micro\HijackThis .
- Click on Install.
- It will create a HijackThis icon on the desktop.
- Once installed, it will launch Hijackthis.
- Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
- Copy/Paste the log to your next reply please.
- Don't use the Analyse This button, its findings are dangerous if misinterpreted.
- Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
3. Please post the requested logs.SmitFraudFix v2.226
Scan done at 17:24:12.15, Wed 09/19/2007
Run from C:\Documents and Settings\sys admin\Desktop\SmitfraudFix\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode
»»»»»»»»»»»»»»»»»»»»»»»» Process
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\CTSvcCDA.exe
C:\Program Files\McAfee\MBK\MBackMonitor.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\WINNT\system32\dllhost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\WINNT\system32\Smtray.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\Program Files\McAfee\MSK\MskAgent.exe
C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\Program Files\SiteAdvisor\6020\SiteAdv.exe
C:\Program Files\DrVirus\DrVirus.exe
C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700 NT\Bin\HPOstr05.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700 NT\bin\HPOVDX05.EXE
C:\Program Files\Java\jre1.5.0_08\bin\jucheck.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINNT\system32\cmd.exe
»»»»»»»»»»»»»»»»»»»»»»»» hosts
»»»»»»»»»»»»»»»»»»»»»»»» C:\
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT\system
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT\Web
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT\system32
»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\sys admin
»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\sys admin\Application Data
»»»»»»»»»»»»»»»»»»»»»»»» Start Menu
»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\SYSADM~1\FAVORI~1
»»»»»»»»»»»»»»»»»»»»»»»» Desktop
»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files
»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys
»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components
»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!
SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll
»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""
»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""
»»»»»»»»»»»»»»»»»»»»»»»» Rustock
»»»»»»»»»»»»»»»»»»»»»»»» DNS
Description: Intel(R) PRO/100 VM Network Connection
DNS Server Search Order: 192.168.1.1
HKLM\SYSTEM\CCS\Services\Tcpip\..\{164F79C2-7B59-4662-9DF8-30693DF04C3B}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS1\Services\Tcpip\..\{164F79C2-7B59-4662-9DF8-30693DF04C3B}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS2\Services\Tcpip\..\{164F79C2-7B59-4662-9DF8-30693DF04C3B}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1
»»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection
»»»»»»»»»»»»»»»»»»»»»»»» End
Here's the HiJackthis(I've done this one before this is how I got rid, or at least I think, of the virus):
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:26:16 PM, on 9/19/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\CTSvcCDA.exe
C:\Program Files\McAfee\MBK\MBackMonitor.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\WINNT\system32\dllhost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\WINNT\system32\Smtray.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\Program Files\McAfee\MSK\MskAgent.exe
C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\Program Files\SiteAdvisor\6020\SiteAdv.exe
C:\Program Files\DrVirus\DrVirus.exe
C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700 NT\Bin\HPOstr05.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700 NT\bin\HPOVDX05.EXE
C:\Program Files\Java\jre1.5.0_08\bin\jucheck.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\sys admin\Desktop\HiJackThis.exe
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6020\SiteAdv.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6020\SiteAdv.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Smapp] Smtray.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [Register MediaRing Talk] C:\Program Files\MediaRing Talk\register.exe
O4 - HKLM\..\Run: [McAfee Privacy Service] C:\Program Files\McAfee\MPS\mps.exe -r
O4 - HKLM\..\Run: [MskAgentexe] C:\Program Files\McAfee\MSK\MskAgent.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6020\SiteAdv.exe
O4 - HKLM\..\Run: [DrVirus] "C:\Program Files\DrVirus\DrVirus.exe" -sh
O4 - HKLM\..\Run: [McAfee Backup] C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
O4 - HKLM\..\Run: [MBkLogOnHook] C:\Program Files\McAfee\MBK\LogOnHook.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP OfficeJet Series 700 Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700 NT\Bin\HPOstr05.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: McAfee Application Installer Cleanup (0144371190169904) (0144371190169904mcinstcleanup) - McAfee, Inc. - C:\WINNT\TEMP\014437~1.EXE
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINNT\system32\ati2sgag.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\system32\CTSvcCDA.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6020\SAService.exe (file missing)
--
End of file - 9917 bytes
Your HijackThis log is clean.
Please do the following...
1. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...
Updating Java:
- Download the latest version of Java(TM) SE Runtime Environment 6u1.
- Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
- Click the "Download" button to the right.
- Check the box that says: "Accept License Agreement".
- The page will refresh.
- Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
- Close any programs you may have running - especially your web browser.
- Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
- Check any item with Java Runtime Environment (JRE or J2SE) in the name.
- Click the Remove or Change/Remove button.
- Repeat as many times as necessary to remove each Java versions.
- Reboot your computer once all Java components are removed.
- Then from your desktop double-click on the download to install the newest version.
2. Please do an online scan with Kaspersky WebScannerClick on Kaspersky Online Scanner
You will be promted to install an ActiveX component from Kaspersky, Click Yes.
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
Extended (if available otherwise Standard)
Scan Archives
Scan Mail Bases
[*]Click OK
[*]Now under select a target to scan:
Select
My Computer[*]This will program will start and scan your system.
[*]The scan will take a while so be patient and let it run.
[*]Once the scan is complete it will display if your system has been infected.
- Now click on the Save as Text button:
[*]Save the file to your desktop.3. Please post the Kaspersky log, along with a new HijackThis log.
Scan Statistics Total number of scanned objects 71570 Number of viruses found 1 Number of infected objects 6 Number of suspicious objects 0 Duration of the scan process 01:48:52
Infected Object Name Virus Name Last Action C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\MNA\NAData Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\MPF\data\log.edb Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\MSC\Logs\Events.dat Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\MSC\Logs\{83C29795-2BD5-403E-B960-D34A27D8CD47}.log Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\MSC\Logs\{ABFF76A5-E29B-4489-B2CA-6916D2E8DEF4}.log Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\MSC\Logs\{DB943647-C437-4070-AA83-D836E327EE09}.log Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\MSC\McUsers.dat Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\MSK\MSKWMDB.dat Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\MSK\RBLDB.dat Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\MSK\settingsdb.dat Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\VirusScan\Data\TFR1B.tmp Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\McAfee\VirusScan\Logs\OAS.Log Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users.WINNT\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\sys admin\Application Data\Aim\lgtrdzye\hotskbrdr17\cert8.db Object is locked skipped
C:\Documents and Settings\sys admin\Application Data\Aim\lgtrdzye\hotskbrdr17\key3.db Object is locked skipped
C:\Documents and Settings\sys admin\Application Data\McAfee\MBK\ARBUSFILE.GDB Object is locked skipped
C:\Documents and Settings\sys admin\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\cert8.db Object is locked skipped
C:\Documents and Settings\sys admin\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\formhistory.dat Object is locked skipped
C:\Documents and Settings\sys admin\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\history.dat Object is locked skipped
C:\Documents and Settings\sys admin\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\key3.db Object is locked skipped
C:\Documents and Settings\sys admin\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\parent.lock Object is locked skipped
C:\Documents and Settings\sys admin\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\search.sqlite Object is locked skipped
C:\Documents and Settings\sys admin\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\urlclassifier2.sqlite Object is locked skipped
C:\Documents and Settings\sys admin\Application Data\SiteAdvisor\SiteAdv.csh Object is locked skipped
C:\Documents and Settings\sys admin\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\sys admin\Desktop\SmitfraudFix\SmitfraudFix\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\Documents and Settings\sys admin\Desktop\SmitfraudFix.zip/SmitfraudFix/Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\Documents and Settings\sys admin\Desktop\SmitfraudFix.zip ZIP: infected - 1 skipped
C:\Documents and Settings\sys admin\Local Settings\Application Data\ApplicationHistory\cli.exe.c88dbd71.ini.inuse Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Application Data\ApplicationHistory\McAfeeDataBackup.exe.e548c4c.ini.inuse Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\Cache\633285D9d01/SmitfraudFix/Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\Documents and Settings\sys admin\Local Settings\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\Cache\633285D9d01 ZIP: infected - 1 skipped
C:\Documents and Settings\sys admin\Local Settings\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\Cache\_CACHE_001_ Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\Cache\_CACHE_002_ Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\Cache\_CACHE_003_ Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Application Data\Mozilla\Firefox\Profiles\ujm5bhjl.default\Cache\_CACHE_MAP_ Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\History\History.IE5\MSHist012007091920070920\index.dat Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Temp\fb_2380.lck Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Temp\Perflib_Perfdata_370.dat Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Temp\Perflib_Perfdata_71c.dat Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Temp\Perflib_Perfdata_e68.dat Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Temp\~DFE1DD.tmp Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Temp\~DFE233.tmp Object is locked skipped
C:\Documents and Settings\sys admin\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\sys admin\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\sys admin\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\sys admin\SmitfraudFix\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{833239D4-772C-4611-B51E-06F44C8BB782}\RP9\change.log Object is locked skipped
C:\WINNT\Debug\PASSWD.LOG Object is locked skipped
C:\WINNT\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{6711D6F9-56F4-4270-8C42-95A36C7B34CE}.crmlog Object is locked skipped
C:\WINNT\Sti_Trace.log Object is locked skipped
C:\WINNT\system32\CatRoot2\edb.log Object is locked skipped
C:\WINNT\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINNT\system32\config\ACEEvent.evt Object is locked skipped
C:\WINNT\system32\config\AppEvent.Evt Object is locked skipped
C:\WINNT\system32\config\default Object is locked skipped
C:\WINNT\system32\config\DEFAULT.LOG Object is locked skipped
C:\WINNT\system32\config\SAM Object is locked skipped
C:\WINNT\system32\config\SAM.LOG Object is locked skipped
C:\WINNT\system32\config\SecEvent.Evt Object is locked skipped
C:\WINNT\system32\config\SECURITY Object is locked skipped
C:\WINNT\system32\config\SECURITY.LOG Object is locked skipped
C:\WINNT\system32\config\software Object is locked skipped
C:\WINNT\system32\config\SOFTWARE.LOG Object is locked skipped
C:\WINNT\system32\config\SysEvent.Evt Object is locked skipped
C:\WINNT\system32\config\system Object is locked skipped
C:\WINNT\system32\config\system.LOG Object is locked skipped
C:\WINNT\system32\h323log.txt Object is locked skipped
C:\WINNT\system32\MsDtc\msdtc.log Object is locked skipped
C:\WINNT\system32\MsDtc\Trace\dtctrace.log Object is locked skipped
C:\WINNT\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINNT\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINNT\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINNT\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINNT\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINNT\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINNT\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINNT\Temp\fb_1424.lck Object is locked skipped
C:\WINNT\Temp\mcafee_IAh4rIdQNX7RGgl Object is locked skipped
C:\WINNT\Temp\mcafee_LFYj4ggzUoEHbFQ Object is locked skipped
C:\WINNT\Temp\mcmsc_0KQrUUhx5NAe4K3 Object is locked skipped
C:\WINNT\Temp\mcmsc_ltpU7ajxrcDE0Iq Object is locked skipped
C:\WINNT\Temp\mcmsc_pNFL1C00mRaRxfQ Object is locked skipped
C:\WINNT\Temp\mcmsc_TG3C7AkAc1wkLyG Object is locked skipped
C:\WINNT\Temp\mcmsc_XBtNSHquy4T4MAT Object is locked skipped
C:\WINNT\Temp\mcmsc_YdVuVlLjx7FV2Ks Object is locked skipped
C:\WINNT\Temp\sqlite_b42fWQFFbIHhn56 Object is locked skipped
C:\WINNT\Temp\sqlite_hxgf8GVwNnMdWMT Object is locked skipped
C:\WINNT\Temp\sqlite_rnv3dh8XIZvg5Ky Object is locked skipped
C:\WINNT\Temp\sqlite_U03mmOY24O0Dkmc Object is locked skipped
C:\WINNT\wiadebug.log Object is locked skipped
C:\WINNT\wiaservc.log Object is locked skipped
Scan process completed.
OK and here is the hijackthis:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:06:14 PM, on 9/20/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\CTSvcCDA.exe
C:\Program Files\McAfee\MBK\MBackMonitor.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\WINNT\system32\dllhost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\WINNT\system32\Smtray.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\Program Files\McAfee\MSK\MskAgent.exe
C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\Program Files\SiteAdvisor\6020\SiteAdv.exe
C:\Program Files\DrVirus\DrVirus.exe
C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700 NT\Bin\HPOstr05.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700 NT\bin\HPOVDX05.EXE
C:\Program Files\Java\jre1.5.0_08\bin\jucheck.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\sys admin\Desktop\HiJackThis.exe
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6020\SiteAdv.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6020\SiteAdv.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Smapp] Smtray.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [Register MediaRing Talk] C:\Program Files\MediaRing Talk\register.exe
O4 - HKLM\..\Run: [McAfee Privacy Service] C:\Program Files\McAfee\MPS\mps.exe -r
O4 - HKLM\..\Run: [MskAgentexe] C:\Program Files\McAfee\MSK\MskAgent.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6020\SiteAdv.exe
O4 - HKLM\..\Run: [DrVirus] "C:\Program Files\DrVirus\DrVirus.exe" -sh
O4 - HKLM\..\Run: [McAfee Backup] C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
O4 - HKLM\..\Run: [MBkLogOnHook] C:\Program Files\McAfee\MBK\LogOnHook.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP OfficeJet Series 700 Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700 NT\Bin\HPOstr05.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: McAfee Application Installer Cleanup (0144371190169904) (0144371190169904mcinstcleanup) - McAfee, Inc. - C:\WINNT\TEMP\014437~1.EXE
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINNT\system32\ati2sgag.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\system32\CTSvcCDA.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6020\SAService.exe (file missing)
--
End of file - 10051 bytes
Please do NOT touch the registry unless you know what you are doing.
As you can see, the screenshots never came out. Use the forums "Manage Attachment" option to upload them.
What are the exact error messages that you receive? Can you tell me please.
1. Uninstall iTunes
2. Delete the iTunes folder from C:\Program Files
3. Reboot the computer
4. Download a new copy of iTunes