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Hijack this Log
I can't seem to get this virus or malware off my comp, i've tried norton spybot and superantispyware every time i get rid of the Virus or malware and restart my computer it doesn't boot correctly and prompts me to try again or restart with last known working settings if i reboot regular again it won't start and keeps prompting me to this screen heres my hijack this log see whats going on if you can
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:32:36 AM, on 11/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\JGsoft\EditPadPro5\EditPadPro.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
--
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:32:36 AM, on 11/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\JGsoft\EditPadPro5\EditPadPro.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
--
0
Comments
Welcome!
I go by markamus here. I will be glad to assist you with your computer problems. HijackThis logs can take a while to research, so please be patient with me. I know that you want your problems solved quickly, and I will work hard to help you.
Please observe these rules while we work:
- I will be working on your malware issues. This may or may not solve other issues with your machine.
- If you don't understand something, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- The fixes are specific to your problem and should only be used for the issues on this machine.
- Please continue to review my answers until I tell you your machine is clear. Absense of symptoms does not mean everything is clear!
If you can do these things, everything should go smoothlyUsing Windows Explorer
- (Right click on "Start," select "Explore," and you will see the "tree' of file folders in the left side of the window. Click on the "+" next to any folder name to expand its contents)
Navigate to your Hijackthis folder:- C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
Right click on HijackThis.exe. Select Rename, and rename it to scanner.exe. Re-run HijackThis using scanner.exe, and post a fresh log for me to review. Be sure to include the entire contents of the log.Thanks,
markamus
Scan saved at 8:10:08 PM, on 12/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\JGsoft\EditPadPro5\EditPadPro.exe
C:\Program Files\Trend Micro\HijackThis\scanner.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
O2 - BHO: (no name) - {BBB05D9E-0297-404D-A6BF-D8F2876B84A6} - C:\WINDOWS\system32\pmnmljg.dll
O2 - BHO: (no name) - {BC712469-56B5-4BDA-B13E-1DA7C129398A} - C:\WINDOWS\system32\mljgd.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O20 - Winlogon Notify: iadjzhmg - iadjzhmg.dll (file missing)
O20 - Winlogon Notify: pmnmljg - C:\WINDOWS\SYSTEM32\pmnmljg.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
--
End of file - 3476 bytes
Please download VundoFix.exe to your desktop.
- Double-click VundoFix.exe to run it.
- Click the Scan for Vundo button.
- Once it's done scanning, click the Remove Vundo button.
- You will receive a prompt asking if you want to remove the files, click YES
- Once you click yes, your desktop will go blank as it starts removing Vundo.
- When completed, it will prompt that it will reboot your computer, click OK.
- Please post the contents of C:\vundofix.txt and a new HiJackThis log.
Note: It is possible that VundoFix encountered a file it could not remove.In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button." when VundoFix appears at reboot.
Thanks,
markamus
Checking Java version...
Java version is 1.5.0.5
Old versions of java are exploitable and should be removed.
Java version is 1.5.0.9
Old versions of java are exploitable and should be removed.
Scan started at 5:48:41 PM 12/16/2007
Listing files found while scanning....
C:\windows\system32\dgjlm.ini
C:\windows\system32\dgjlm.ini2
C:\windows\system32\iadjzhmg.dllbox
C:\windows\system32\mljgd.dll
C:\WINDOWS\system32\pmnmljg.dll
Beginning removal...
Attempting to delete C:\windows\system32\dgjlm.ini
C:\windows\system32\dgjlm.ini Has been deleted!
Attempting to delete C:\windows\system32\dgjlm.ini2
C:\windows\system32\dgjlm.ini2 Has been deleted!
Attempting to delete C:\windows\system32\iadjzhmg.dllbox
C:\windows\system32\iadjzhmg.dllbox Has been deleted!
Attempting to delete C:\windows\system32\mljgd.dll
C:\windows\system32\mljgd.dll Has been deleted!
Attempting to delete C:\WINDOWS\system32\pmnmljg.dll
C:\WINDOWS\system32\pmnmljg.dll Could not be deleted.
Performing Repairs to the registry.
Done!
Beginning removal...
Attempting to delete C:\WINDOWS\system32\pmnmljg.dll
C:\WINDOWS\system32\pmnmljg.dll Has been deleted!
Performing Repairs to the registry.
Done!
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:15:53 PM, on 12/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\QTTask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\JGsoft\EditPadPro5\EditPadPro.exe
C:\Program Files\Trend Micro\HijackThis\scanner.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
O2 - BHO: (no name) - {3DFC4B95-14E4-4C67-90AB-2FD86D642443} - C:\WINDOWS\system32\mljgd.dll (file missing)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
--
End of file - 3513 bytes
Open HJT by navigating to your HijackThis folder and double clicking on HijackThis.exe. Select the second button entitled "Do a system scan only".
Now select the followng entries by placing a tick in the left hand check box
O2 - BHO: (no name) - {3DFC4B95-14E4-4C67-90AB-2FD86D642443} - C:\WINDOWS\system32\mljgd.dll (file missing)
Once you have selected all entries, close all running programs then click once on the "fix checked" button to clear the entries from your log.
Please download a free version of CCleaner from here.
To install:
- Select a language.
- Click Next.
- Click I Agree.
- Select your Destination Folder and click Next. The default is set to C:\Program Files\CCleaner. This is OK to use, unless you would prefer it installed to another permanent folder.
- Choose your Install Options.
- Click Install.
- Click Finish when prompted.
To run:- Before first use, check under Options, Advanced, and UNCHECK "Only delete files in Windows Temp folder older than 48 hours".
- A pop up box will appear advising this process will permanently delete files from your system.
- Then select the items you wish to clean up. (See note below)
In the Windows Tab:- Clean all entries in the "Internet Explorer". If you prefer to keep your cookies, uncheck the Cookies entry. Deleting cookies will require re-entry of user names and passwords on next visit to sites that require users log in.
- Clean all the entries in the "Windows Explorer" section.
- Clean all entries in the "System" section.
- Clean all entries in the "Advanced" section.
- Clean any others that you choose.
In the Applications Tab:Note: Please print out these instructions or save them to a new text file on your desktop. The next steps in this fix require booting to Safe Mode, where you will not be able to access this forum.
Reboot into Safe Mode . To do this, please follow these steps:
Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/
- Install AVG Anti-Spyware by double clicking the installer.
- Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
- On the main screen under Your Computer's security.
- Click on Change state next to Resident shield. It should now change to inactive.
- Click on Change state next to Automatic updates. It should now change to inactive.
- Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
- Wait until you see the Update succesfull message.
- Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
- Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
If you are having problems with the updater, you can use this link to manually update ewido.AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
- Click on Scanner on the toolbar.
- Click on the Settings tab.
- Under How to act?
- Click on Recommended Action and choose Quarantine from the popup menu.
- Under How to scan?
- All checkboxes should be ticked.
- Under Possibly unwanted software:
- All checkboxes should be ticked.
- Under Reports:
- Select Automatically generate report after every scan and uncheck Only if threats were found.
- Under What to scan?
- Select Scan every file.
- Click on the Scan tab.
- Click on Complete System Scan to start the scan process.
- Let the program scan the machine.
- When the scan has finished, follow the instructions below.
- Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
- At the bottom of the window click on the Apply all Actions button. (3)
- When done, click the Save Scan Report button. (4)
- Click the Save Report as button.
- Save the report to your Desktop.
- Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
Reboot normally.IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
In your next reply, please include the following:
- The AVG Anti-Spyware log.
- A fresh HijackThis log.
- A description of how the PC is running.
Thanks,markamus