PC wont boot at all, not even in safe mode
djshowdown
London
i was doing some spyware removal on a friends pc a little while ago
she had a really bad spyware/malware/virus problem, in fact, i dont think there was any peice of crapware that she didnt have
i didnt get to finish the process anyway, i only got to run spybot before i ran out of time. One thing i did do was get her service pack 2 and windows media player because she had been complaining that wmp hadnt worked in ages and so i wanted to get her up and running and playing music again
anyway all was well for a bit but now when we boot up her computer it gets as far as loading her desktop background then hangs
similar thing happens when we load into safe mode, the safe mode background comes up then the pc just hangs
we left it for a while to see if anything comes up but nothing did
what would you guys suggest is my next move?
also could anything i did have resulted in her pc being unbootable?
she had a really bad spyware/malware/virus problem, in fact, i dont think there was any peice of crapware that she didnt have
i didnt get to finish the process anyway, i only got to run spybot before i ran out of time. One thing i did do was get her service pack 2 and windows media player because she had been complaining that wmp hadnt worked in ages and so i wanted to get her up and running and playing music again
anyway all was well for a bit but now when we boot up her computer it gets as far as loading her desktop background then hangs
similar thing happens when we load into safe mode, the safe mode background comes up then the pc just hangs
we left it for a while to see if anything comes up but nothing did
what would you guys suggest is my next move?
also could anything i did have resulted in her pc being unbootable?
0
Comments
If you cant get in there, try checking hardware for damage...i had a similiar problem before because I hadnt properly sat my CPU into the zip. It was causing the fans inside to go nuts, so check EVERYTHING and make sure its all fine and dandy.
the pc hasnt been moved whatsoever so i dont think it will be a dislodged cpu but i will investigate if the repair install doesnt work
thanks alot guys
also, is it my fault for trying to sort her comp out that it went down the pan?
or can it be one of the millions of bugs she had getting angry at me for trying to remove it?
i usually just use partition magic!
pretty please dont tell me i have to do the unthinkable and enter dos commands
thanks though guys, i shall return to let you know what happens
slow as hell at first but i managed to get the anti spyware sweep done and stuff
used hjt and got rid of the bho's
there was also loads of .exe files with random names that i had to manually remove, apparently its a really common virus/spyware/malware type thing, i dont recall the name of it but im pretty sure its gone
was an absolute pain but im now back in my friends good books and i feel better for having beaten the pesky thing!
thanks alot for your help guys